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2/10 - Tệ
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09/05/2019
Thích: Tiện nghi phòng
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Don't do it
My experience was terrible. The Hyde itself lacks the infrastructure to be a hotel. Elevators take 15 minutes at least and there is always a line, valet 30 minutes. The staff is rude because guests spend the day complaining and there is nothing that the staff can do about it. They overcharged me for a bottle of water and when I complained they were aggressive. Checkout was even worse.
As far as Ammos goes, the experience was terrible as well. The company became non-responsive after the first day. On arrival we found our towels stained with blood. He had them changed only to find that the new ones they brought were worse. The bathroom door knob fell off. Someone later came to fix it partially. The safety box was locked shut on arrival and nothing was done about it. When I complained to the management company, this was their response: "Thank you very much for your comments, everything help us do better for next time! Regarding elevators and parking, depending seasson, sometimes its a little bit bussy.. but its not always the same. We are sorry for that! We cant do much about it and building staff. As you can see, we tried to attend every request you had by doing our best, Im very sory this wasnt enough. We will take all your details into account and fix them.
We can offer you a 10% disscount as an appologize for next time.
Hope you had a good time in Miami."
The reality is the did not do their best to fix anything. Actually, they stopped answering my messages.
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Lưu trú 3 đêm vào Tháng 4, 2019
