2/10 - Tồi
mehmet
Đi cùng gia đình và trẻ nhỏ
06/04/2026
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We booked a bundled vacation package through Expedia that included both flights and hotel accommodations. As a freelance professional, I carefully arranged my work schedule around this trip and had to turn down other opportunities.
On the day of travel, we arrived at the airport two hours before departure, only to learn that our Frontier flight had been canceled shortly before takeoff. There were no alternative flights available, and traveling by car was not a realistic option.
We immediately contacted both Expedia and the hotel to explain that we could not travel due to circumstances completely beyond our control. Despite clearly communicating the situation, we did not receive any understanding or flexibility from the hotel.
We were unable to use the reservation at all and had no direct experience with the property beyond a few phone calls. Nevertheless, the situation was handled without consideration of the circumstances.
This experience felt unfair. Hospitality should involve understanding and supporting guests, especially when unexpected events occur.
Overall, this was a disappointing experience, and I would not choose to book with them again.
mehmet
Lưu trú 4 đêm vào Tháng 3, 2026
