"Very cool interior design and beautiful patio/pool area, but that’s all of the good about our stay here. Our first room smelled so strongly of chlorine that it made me feel nauseous and there was black mold on the wall behind the bed, so I asked for a different room and they accommodated us. The floor of the room was so grungy that we felt the need to wear shoes the whole time. There was a planned power outage from 9-10am one day, so we went to the beach and pool in the morning and returned at 11am. The power was still off and I asked the front desk if there was an update; she just pointed to the sign that said 9-10am and said she didn’t know. Luckily the water worked so we showered in the dark. On our way out at 1pm with the power still out, I fell down the dark stairs and literally sprained my ankle. Later that night we told the desk what happened and asked for an ice pack, and they sent us to the bar for a cup of loose ice cubes. At check-out, they asked how our stay was and I said it was awful having no electricity for a whole day (her reply: “it was only til 2pm”) and I told her i sprained my ankle falling in the dark and she just stared at me blank faced. We didn’t receive any compensation for these issues—fine. But we also didn’t receive any compassion or even basic first aid. "
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