Dear Mr Martines Gaetano,we are really sorry about all this problems you had. I was not working but my colleague informed me. I would like to say that we brought you right the way 2 blankets .About all the other problems we were not informed, you never asked for our help. We didn't know that the safe was not working or the television, or the heating that is complitely brand new, . We have a door man for all the problems that a client can have also during the night. If you would have asked for help we could fix everythng becouse everything is working in that room. We rented that room the day after for 3 nights and evrything is working, so please if you will come back let us know if you have a probleme. Please give us a way to fix it. Thank you so much

Dear Mr Raymond and Mrs Caterina, you spent here several days and each day I was here talking to you, we were having small conversations, I was always asking you if everything was fine and you were always answearing that everything was fine, you were smiling to me. our hotel is not dated becouse we work on it constantly, when you were here we were fixing the new restaurant and the new implant of air condition. The morning of your check out we had problem with the hot water, we fixed it in really few hours but you were not here anymore. In real life things get broken, problems happens, nobady can help it, the important thig is how we manage problems, how we take care about them and we were very very fast to fix the problem and we offer you all the extras for the inconvinient. We are really sorry about it but once again we fixed the problem right the way. Best regardsLa Chicca Palace Hotel

Dear Mrs Caterina Borg,we are realy sorry that afet 4 days at our Hotel you judged us isuch in a bad way becouse of a small problem you had in the norning of your check out.The problem was not because of our negligence, and it we did try to apoligize in many way also not asking you for extras.Best regards

Thank you so much for your beautifull words. We hope to have you again here as our guest very soon. Best regards Giovanna