4/10 - Kém
Antionette
Đi theo nhóm
17/08/2025
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
This was a girls trip and I was sharing the room with a friend. When booking, we requested a double room/2 queen beds. Upon arrival, to our surprise we were assigned a king room. The staff were unapologetic almost rude, and they didn’t even offer us any comps to make up for the error. Their attitude was like oh well. We asked to speak with the general manager, one of the young ladies who initially checked us in said she was the general manager. We asked for a business card and was told that they didn’t any. We had to make the most of the stay. When we would walk through the resort, staff members would not speak, we would speak first and then they’d respond. Other resort guest were more friendly than staff.
The resort is all inclusive and says the mini bar is restocked. But that’s not true, you only get 1 small bottle of rum upon arrival. They do give you 2 bottles of water daily.
The have several restaurants and 2 buffets. One of the buffets changes to their Brazilian steakhouse after 6:00 in the evening. The food at the steakhouse was ok. The Jasmin Buffett had a great breakfast selection, but I did notice that French toast was reused to make grilled cheese 😩they had a Caribbean night and the
food was very good.
The drinks were ok at the bars and were made with mid liquor, we opted to pay for top shelf.
The pool was nice, DJ played good music. I would not go back to this resort nor recommend it.
Antionette
Lưu trú 5 đêm vào Tháng 6, 2025
