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"Great "

"Frustrated with our experience. I thought he had booked us a room with a private bathroom, but we were told at check in that it would be shared. We asked if they could switch us and the gentleman at the Front Desk said they were full but walking around the property that evening and the next morning we saw very a few cars in the parking lot. Plenty of rooms with windows, open undisturbed that we could’ve been moved too. It was not convenient for me to walk down a dark unit outdoor hallway to find a bathroom at night or in the early morning hours. I did not feel safe. There was no reason why they couldn’t have moved us to one of the mini available rooms. Also, the passcode for the doorlock was our room number. Not very safe either."

"Good location Amenities dated Reception and rooms really needs updating Pools and hot springs descent but more of a substandard centre parcs standard"

"Great resort"

"We were given a room that was full of mildew. When we turned on AC to help it too smelled of mold. When I spoke to manager she said previous person did not complain, which just tells me they have poor quality control. (And that she was dismissing my concern). My son started coughing due to conditions and we talked to front desk about checking out early. Turns out when we first arrived I signed a form allowing no early check outs. Just make sure you look at room before you sign their paperwork. After we complained they moved us to a room more in keeping with how the rooms were advertised. So I think we were given a room that had not been renovated yet. In short, I agree with some of the other reviews, motel quality and staff not very friendly. Also if healthy food important to you- be aware they have margarine not butter, not the freshest ingredients. I thought given price, I was paying for better quality that just wasn’t there. For additional context- the sheets were thin, had stains, and back porch had sewer smell. "

"Perfect stay "

"Located on the edge of the main town, greeting was warm and full of smiles which was followed by extensive information on the facilites and of many local excursions - we booked a local night walk which was perfectly managed. Room was compact but roomy enough to relax with a small open balcony. Breakfast was hearty with 4 or 5 options alongside unlimited beverages - local juices recommended. Add in free parking, simply perfect all around"

"Monteverde is Heaven on Earth. The Cloud Forest Lodge is the perfect place to enjoy it. Clean, spacious and relaxing rooms. Fabulous restaurant with Incredible views. The property is beautifully maintained. Probably the biggest asset are the staff. The front desk staff provided a wonderful welcome and then continued to help with advice and bookings throughout our stay. They were thoroughly professional and always very yfriendly. The restaurant staff are fabulous. Great attention to detail and humour, all while working a very busy restaurant. Costa Ricans are friendly, but the staff at Cloud Forest are on another level entirely. Bravo!"

"Let me start off by saying that Joan, Ronald and the rest of staff are simply amazing. I don't think I've ever met management as kind and as hands on as this one, they practically make you feel as if you're family. "