Tất cả nhận xét được hiển thị đều là từ trải nghiệm thật của khách. Chỉ những khách đã đặt kỳ lưu trú với chúng tôi mới có thể gửi nhận xét. Chúng tôi xác thực nhận xét theo nguyên tắc của mình và đăng tất cả nhận xét, dù tích cực hay tiêu cực.Thông tin thêmMở trong cửa sổ mới
Đánh giá 10 - Xuất sắc. 684/1000 nhận xét" "
10 - Xuất sắc
684
Đánh giá 8 - Tốt. 187/1000 nhận xét" "
8 - Tốt
187
Đánh giá 6 - Được. 63/1000 nhận xét" "
6 - Được
63
Đánh giá 4 - Kém. 33/1000 nhận xét" "
4 - Kém
33
Đánh giá 2 - Tồi. 33/1000 nhận xét" "
2 - Tồi
33
9,2/10
Sạch sẽ
9,2/10
Nhân viên & dịch vụ
8,8/10
Tiện nghi, dịch vụ
9,2/10
Điều kiện & cơ sở vật chất nơi lưu trú
8,4/10
Thân thiện với môi trường
Nhận xét
10/10 - Xuất sắc
Carlo
25/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
n
Carlo
Lưu trú 7 đêm vào Tháng 5, 2024
Taniska trả lời vào 28/05/2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 - Xuất sắc
Qaisar
Khách đi công tác
23/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great stay at Mumabai
Qaisar
Lưu trú 3 đêm vào Tháng 2, 2024
Taniska trả lời vào 24/05/2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 - Xuất sắc
Anuradha
29/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff Friendly
Anuradha
Lưu trú 1 đêm vào Tháng 4, 2024
Taniska trả lời vào 30/04/2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 - Xuất sắc
shigeo
23/04/2024
shigeo
Lưu trú 3 đêm vào Tháng 4, 2024
Taniska trả lời vào 13/05/2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
8/10 - Tốt
Aparna
Khách đi công tác
18/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Best hotel for consulate access
Aparna
Lưu trú 1 đêm vào Tháng 4, 2024
Taniska trả lời vào 23/04/2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 - Xuất sắc
Kamal Krishna
17/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing service and hospitality
Kamal Krishna
Lưu trú 1 đêm vào Tháng 4, 2024
Taniska trả lời vào 23/04/2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 - Xuất sắc
DINESH
12/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good experience with this property food also very good
DINESH
Lưu trú 3 đêm vào Tháng 4, 2024
Taniska trả lời vào 12/04/2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
8/10 - Tốt
Gurpreet
06/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good
Gurpreet
Lưu trú 1 đêm vào Tháng 4, 2024
Taniska trả lời vào 08/04/2024
Bonjour Mr. Gurpreet,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 - Xuất sắc
Sricharan
28/02/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful property.
Sricharan
Lưu trú 1 đêm vào Tháng 1, 2024
Taniska trả lời vào 28/02/2024
Bonjour Valued Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
8/10 - Tốt
Mitulkumar
26/02/2024
Mitulkumar
Lưu trú 2 đêm vào Tháng 2, 2024
Taniska trả lời vào 21/03/2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 - Xuất sắc
Jasvir
26/02/2024
Excellent
Jasvir
Lưu trú 1 đêm vào Tháng 2, 2024
Taniska trả lời vào 26/02/2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 - Xuất sắc
Swarn
Đi cùng gia đình
16/02/2024
Swarn
Lưu trú 2 đêm vào Tháng 2, 2024
Taniska trả lời vào 17/02/2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 - Xuất sắc
Soumya kanti
15/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Keep it up
Soumya kanti
Lưu trú 3 đêm vào Tháng 2, 2024
Taniska trả lời vào 15/02/2024
Bonjour Mr. Kanti,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 - Xuất sắc
Rajiv Ramesh
10/02/2024
Rajiv Ramesh
Lưu trú 1 đêm vào Tháng 2, 2024
Taniska trả lời vào 13/02/2024
Bonjour Mr. Ramesh,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
6/10 - Được
Haripriya
Khách đi công tác
09/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
It takes too long to access the property by car. The wait is too long.
Haripriya
Lưu trú 1 đêm vào Tháng 2, 2024
Taniska trả lời vào 13/02/2024
Bonjour Guests,I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 - Xuất sắc
Andrew
Khách đi công tác
08/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A very well run hotel
Andrew
Lưu trú 1 đêm vào Tháng 2, 2024
Taniska trả lời vào 13/02/2024
Bonjour Mr. Andrew,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
2/10 - Tồi
Harjit, Owensboro
06/02/2024
Harjit
Lưu trú 2 đêm vào Tháng 2, 2024
Taniska trả lời vào 07/02/2024
Bonjour Mr. Harjit,I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 - Xuất sắc
Pete
Khách đi công tác, Đi cùng bạn đồng hành
02/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice hotel with great amenities
Pete
Lưu trú 1 đêm vào Tháng 2, 2024
Taniska trả lời vào 04/02/2024
Bonjour Guest,Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 - Xuất sắc
Rajiv Ramesh
02/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Rajiv Ramesh
Lưu trú 1 đêm vào Tháng 1, 2024
Taniska trả lời vào 04/02/2024
Bonjour Mr. Ramesh,Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
6/10 - Được
Pradeep
Đi cùng gia đình
28/01/2024
Thích: Nhân viên & dịch vụ
Property seems dated; the rooms are corridors are dark. Surprised why it is a 5 star
Pradeep
Lưu trú 1 đêm vào Tháng 1, 2024
Taniska trả lời vào 04/02/2024
Bonjour Mr. Pradeep,I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
6/10 - Được
Faisal
Đi theo nhóm
27/01/2024
Under expectations
The staff was not so friendly
Faisal
Lưu trú 3 đêm vào Tháng 1, 2024
Taniska trả lời vào 28/01/2024
Bonjour Guests,I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
6/10 - Được
DANNY, Los Angeles
23/01/2024
DANNY
Lưu trú 2 đêm vào Tháng 1, 2024
Taniska trả lời vào 25/01/2024
Bonjour Guest,Thank you for leaving us your valuable review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 - Xuất sắc
Harveer
23/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Harveer
Lưu trú 3 đêm vào Tháng 1, 2024
Taniska trả lời vào 25/01/2024
Bonjour Guest,Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
8/10 - Tốt
Suneet
Đi cùng gia đình
21/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Breakfast Good, lunch below average, dinner excellent. Angled Rooms not a good idea. Service average. Outside food not allowed.if you are 3 persons in one room, you get 2 beds, third person sleeps in a couch.
Not yet fully 5 star.
Suneet
Lưu trú 2 đêm vào Tháng 1, 2024
Taniska trả lời vào 22/01/2024
Bonsoir Mr. Suneet,I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 - Xuất sắc
Samina
Đi cùng gia đình
19/01/2024
Most wonderful staff at the property you’ll ever come to. I would definitely recommend this place to anyone who is coming to Mumbai, even the housekeeping staff, Surti and Manoj was extra ordinary,
Khushboo, the manager went out of her way to made sure we were comfortable and saw to all our needs, hats off to everyone as Sophia tell
Samina
Lưu trú 4 đêm vào Tháng 1, 2024
Taniska trả lời vào 22/01/2024
Bonsoir Ms. Samina,Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 - Xuất sắc
Radhika
11/01/2024
Radhika
Lưu trú 3 đêm vào Tháng 1, 2024
Taniska trả lời vào 04/02/2024
Bonjour Ms. Radhika,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
8/10 - Tốt
Bhakti
Đi cùng gia đình
09/01/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ
It was an enjoyable stay but felt the standards could have been raised easily but having more staff able during meal service and also the cleanliness of the rooms increased.
Great range of food being offered, but the prices for drinks were exceptionally high!
Bhakti
Lưu trú 2 đêm vào Tháng 12, 2023
Taniska trả lời vào 10/01/2024
Bonsoir Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed our prime location and found it really amazing. We strive to provide the best experience for our guests, so we are glad that we could exceed your expectations. At Sofitel Mumbai BKC, we always prioritize comfort and convenience at all times.Thank you again and looking forward to welcoming you back soon!Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
8/10 - Tốt
Bhakti
09/01/2024
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Bhakti
Taniska trả lời vào 10/01/2024
Bonsoir Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed our prime location and found it really amazing. We strive to provide the best experience for our guests, so we are glad that we could exceed your expectations. At Sofitel Mumbai BKC, we always prioritize comfort and convenience at all times.Thank you again and looking forward to welcoming you back soon!Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 - Xuất sắc
Bakir Tri-state Enterprises
Đi cùng gia đình và trẻ nhỏ
04/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice property excellent staff.
Bakir Tri-state Enterprises
Lưu trú 4 đêm vào Tháng 12, 2023
Taniska trả lời vào 09/01/2024
Bonjour Valued Guest,Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 - Xuất sắc
Sanjay
Đi cùng gia đình
03/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Thoroughly enjoyed our stay at Sofitel- BKC; great location, ease of checking/checkout; no noise issue issue, friendly staff, rooms were clean, nice ambiance, lavish and delicious breakfast options, overall fantastic experience and for sure going back again
Sanjay
Lưu trú 2 đêm vào Tháng 1, 2024
Taniska trả lời vào 09/01/2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 - Xuất sắc
Christal
Đi theo nhóm
02/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great hotel
Very nice hotel! The staff was very friendly and accommodating to my requests. I didn’t even realize a meal was included in my package so that was a nice bonus. The rooms were spacious and the bed was comfortable. They gave us plenty of water. Would stay here again!
Christal
Lưu trú 2 đêm vào Tháng 12, 2023
Taniska trả lời vào 08/01/2024
Bonsoir Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
8/10 - Tốt
Prakritee
Đi cùng gia đình
31/12/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was good stay
Prakritee
Lưu trú 2 đêm vào Tháng 12, 2023
Taniska trả lời vào 04/02/2024
Bonjour Ms. Prakritee,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 - Xuất sắc
Maitree
Đi cùng gia đình và trẻ nhỏ
30/12/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Maitree
Lưu trú 2 đêm vào Tháng 12, 2023
Taniska trả lời vào 30/12/2023
Bonjour Valued Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are delighted to welcome you back with us. Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 - Xuất sắc
Saurin
23/12/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Contemporary in the heart of a clean commercial area
Saurin
Lưu trú 2 đêm vào Tháng 12, 2023
Taniska trả lời vào 26/12/2023
Bonjour Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed our prime location and found it really amazing. We strive to provide the best experience for our guests, so we are glad that we could exceed your expectations. At Sofitel Mumbai BKC, we always prioritize comfort and convenience at all times.Thank you again and looking forward to welcoming you back soon!Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 - Xuất sắc
Sukhneer
Đi cùng gia đình
22/12/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The location was perfect nd breakfast was delicious nd had a great variety of options.
Sukhneer
Lưu trú 4 đêm vào Tháng 12, 2023
Taniska trả lời vào 26/12/2023
Bonjour Guest,Thank you so much for taking the time to leave us this amazing review.We are so grateful for your kind words and we are glad to note your appreciation of the hospitality offered at our hotel.We look forward to welcoming you back with us.Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 - Xuất sắc
Rajnish
21/12/2023
Rajnish
Lưu trú 2 đêm vào Tháng 12, 2023
Taniska trả lời vào 26/12/2023
Bonjour Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed our prime location and found it really amazing. We strive to provide the best experience for our guests, so we are glad that we could exceed your expectations. At Sofitel Mumbai BKC, we always prioritize comfort and convenience at all times.Thank you again and looking forward to welcoming you back soon!Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
8/10 - Tốt
John e
20/12/2023
John e
Lưu trú 2 đêm vào Tháng 12, 2023
Taniska trả lời vào 22/12/2023
Bonjour Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed our prime location and found it really amazing. We strive to provide the best experience for our guests, so we are glad that we could meet your expectations. At Sofitel Mumbai BKC, we always prioritize comfort and convenience at all times.Thank you again and looking forward to welcoming you back soon!Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 - Xuất sắc
Denise
20/12/2023
Denise
Lưu trú 1 đêm vào Tháng 12, 2023
Taniska trả lời vào 22/12/2023
Bonjour Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed our prime location and found it really amazing. We strive to provide the best experience for our guests, so we are glad that we could exceed your expectations. At Sofitel Mumbai BKC, we always prioritize comfort and convenience at all times.Thank you again and looking forward to welcoming you back soon!Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
8/10 - Tốt
Zehera
17/12/2023
Beautiful hotel. Very clean property. Spa / Pool was nice. Room service was slow. Had to ask for napkins and condiments. Room was missing a hair dryer.
Zehera
Lưu trú 2 đêm vào Tháng 12, 2023
Taniska trả lời vào 18/12/2023
Bonjour Guest,Thank you so much for taking the time to leave us this amazing review.We are so grateful for your kind words, and we are glad to note your appreciation of the hospitality offered at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback has been taken in the spirit it was intended and we have escalated the same to the concerned team to ensure that we continue to provide a seamless and memorable stay experience for our guests. I assure you that we will definitely work on the valuable feedback given by you.We look forward to welcoming you back with us.Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 - Xuất sắc
Charanjit, Jurupavalley
Đi cùng gia đình, Khách đi công tác
15/12/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good
Charanjit
Lưu trú 2 đêm vào Tháng 12, 2023
Taniska trả lời vào 18/12/2023
Bonjour Valued Guest,Thank you for your most valuable feedback.Your positive feedback has been shared with the entire team and they are equally pleased learning of your Experience.We look forward to welcoming you back with us.Sincerement,Taniska ChakrabartiAsst. Guest Experience Manager Sofitel Mumbai BKC!
6/10 - Được
Vimal kumar
Khách đi công tác
11/12/2023
Service in the breakfast not good no one comes to ask you for 10-15 min
Vimal kumar
Lưu trú 5 đêm vào Tháng 12, 2023
Taniska trả lời vào 11/12/2023
Bonjour Guest,I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..Sincerement,Team Sofitel Mumbai BKC!
8/10 - Tốt
Lingaraj
09/12/2023
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice hotel at a good corporate location
Very clean hotel in a corporate area not much to do in walking distance! We arrived a bit early but we’re helped only after 2 pm.
Lingaraj
Lưu trú 2 đêm vào Tháng 12, 2023
Taniska trả lời vào 11/12/2023
Bonjour,Thank you very much for sharing your most valuable feedback. Your feedback has been taken in the spirit it was intended and we have escalated the same to the concerned team to ensure that we continue to provide a seamless and memorable stay experience for our guests. I assure you that we will definitely work on the valuable feedback given by you.We are delighted to welcome you back with us. Sincerement,Team Sofitel Mumbai BKC!
6/10 - Được
Kavya
03/12/2023
Kavya
Lưu trú 1 đêm vào Tháng 12, 2023
Taniska trả lời vào 11/12/2023
Bonjour,Thank you so much for your rating. Hope to see you soon.Sincèrement,Team Sofitel Mumbai BKC!
10/10 - Xuất sắc
Tuba
24/11/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Tuba
Lưu trú 1 đêm vào Tháng 11, 2023
Taniska trả lời vào 18/12/2023
Bonjour Guests,Thank you for your most valuable feedback.Your positive feedback has been shared with the entire team and they are equally pleased learning of your Experience.We look forward to welcoming you back with us.Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 - Xuất sắc
JINIT
Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
24/11/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was memorable time to stay at sofitel. Thoughtful food options and excellent service. Will visit again
JINIT
Lưu trú 3 đêm vào Tháng 11, 2023
Taniska trả lời vào 11/12/2023
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Sincèrement,Team Sofitel Mumbai BKC!
10/10 - Xuất sắc
Ravi Ramkrishin
Đi cùng bạn đồng hành
22/11/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Convenient
Ravi Ramkrishin
Lưu trú 1 đêm vào Tháng 11, 2023
Taniska trả lời vào 11/12/2023
Bonjour Guest, Thank you very much for sharing your most valuable feedback. Your feedback helps us in delivering better guest experience. Sincerement,Team Sofitel Mumbai BKC!
10/10 - Xuất sắc
Yash
14/11/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Yash
Lưu trú 1 đêm vào Tháng 11, 2023
Taniska trả lời vào 11/12/2023
Bonjour Guests, Thank you very much for sharing your most valuable feedback. Your feedback helps us in delivering better guest experience. Sincerement,Team Sofitel Mumbai BKC!
10/10 - Xuất sắc
Anuj
14/11/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice restaurants
Anuj
Lưu trú 2 đêm vào Tháng 11, 2023
Taniska trả lời vào 11/12/2023
Bonjour Guests, Thank you very much for sharing your most valuable feedback. Your feedback helps us in delivering better guest experience. Sincerement,Team Sofitel Mumbai BKC!
4/10 - Kém
HISATOSHI
04/11/2023
HISATOSHI
Lưu trú 1 đêm vào Tháng 11, 2023
Gaurav Batra trả lời vào 08/11/2023
Bonjour Guests,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..Sincèrement,Gaurav Batra
10/10 - Xuất sắc
Jassi
Đi cùng gia đình, Khách đi công tác
30/10/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Front girls was very helpful and professional. Thank you guys.
Jassi
Lưu trú 1 đêm vào Tháng 10, 2023
Taniska trả lời vào 11/12/2023
Bonjour!We would like to thank you for your kind words and review for our service!Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel.Merci beaucoup!Team Sofitel Mumbai BKC!