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Nhận xét về 25hours Hotel The Royal Bavarian

25hours Hotel The Royal Bavarian
Bahnhofplatz 1, Munich, Bavaria

Nhận xét

9,0

Tuyệt vời

Đánh giá 10 - Xuất sắc. 619/989 nhận xét" "
Đánh giá 8 - Tốt. 261/989 nhận xét" "
Đánh giá 6 - Được. 71/989 nhận xét" "
Đánh giá 4 - Kém. 25/989 nhận xét" "
Đánh giá 2 - Tồi. 13/989 nhận xét" "

9,2/10

Sạch sẽ

9,2/10

Nhân viên & dịch vụ

8,8/10

Tiện nghi, dịch vụ

9,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,2/10

Thân thiện với môi trường

Nhận xét

6/10 - Được

luis

Đi cùng bạn đồng hành
Close to downtown
Lưu trú 3 đêm vào Tháng 5, 2024

6/10 - Được

luis

Đi cùng bạn đồng hành
Well located
Lưu trú 5 đêm vào Tháng 5, 2024
Monique Lehmann Guest Relation Supervisor trả lời vào 25/05/2024
Dear Luis,Thank you for taking the time to review your stay with us. We are glad to hear that you appreciated our central location.However, we regret that we were unable to fully meet your expectations. Your feedback is very important to us, as it helps us continuously improve our services. If you could let us know in more detail where we can improve, we would greatly appreciate it.We hope you will give us another chance in the future to provide you with a completely satisfactory stay.Best regards,

10/10 - Xuất sắc

Patricia, Danbury

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff is great - helpful, friendly. Hotel has character- in a very good way. The only thing we did not care for was the way the curtains hung in our room - hard to explain, but draping down from the ceiling over part of the bed. Got in the way a bit. Not all the rooms have this so it can be avoided if it’s not for you. Overall a great stay - highly convenient location.
Lưu trú 3 đêm vào Tháng 5, 2024
Monique Lehmann Guest Relation Supervisor trả lời vào 23/05/2024
Dear Patricia,thank you so much for your kind words about our staff and the unique character of our hotel. We're thrilled to hear that you had an overall great stay and enjoyed our convenient location.We appreciate your feedback about the curtains in your room. We understand that their design might not be to everyone's taste and can sometimes be a bit inconvenient. As you mentioned, not all rooms have this feature, and we're always happy to accommodate preferences wherever possible.Thank you again for your review. We hope to welcome you back soon and provide an even better experience next time.Best regards,

10/10 - Xuất sắc

charles

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was all good. Lots of construction in the area, but that’s not the hotel’s fault.
Lưu trú 1 đêm vào Tháng 5, 2024
Monique Lehmann Guest Relation Supervisor trả lời vào 22/05/2024
Dear Charles,Thank you for your feedback on your recent stay with us. We're pleased to hear that overall, your experience was positive. We understand that the construction in the area may have been inconvenient, but we appreciate your understanding that this is beyond our control.Your comfort and satisfaction are important to us, and we strive to provide a pleasant stay despite any external factors. We hope that despite the construction, you were still able to enjoy your time with us.We look forward to welcoming you back for another enjoyable stay.Best regards,

10/10 - Xuất sắc

Michaelia

Really enjoyed the stay. Room was great and so close to all the sights
Lưu trú 3 đêm vào Tháng 5, 2024
Monique Lehmann Guest Relation Supervisor trả lời vào 16/05/2024
Dear Michaelia,thank you so much for your wonderful review! We are thrilled to hear that you really enjoyed your stay at 25hours Hotel The Royal Bavarian.It's great to know that you liked your room and appreciated our central location, which makes it easy to explore all the nearby sights. Your positive feedback is a fantastic motivation for our team to continue providing excellent service.We look forward to welcoming you back soon!Best regards,

8/10 - Tốt

Lilian

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 5, 2024
Monique Lehmann Guest Relation Supervisor trả lời vào 16/05/2024
Liebe Lilian,vielen Dank für deine Bewertung und dass du dir die Zeit genommen hast, deinen Aufenthalt im 25hours Hotel The Royal Bavarian zu teilen.Es freut uns sehr, dass du insgesamt einen positiven Eindruck von unserem Hotel hattest und uns mit 4 von 5 Punkten bewertest. Deine Rückmeldung ist uns sehr wichtig, da sie uns hilft, unsere Dienstleistungen kontinuierlich zu verbessern.Falls du Anregungen oder spezielle Wünsche hast, die deinen Aufenthalt noch angenehmer machen könnten, lass es uns bitte wissen. Wir möchten stets daran arbeiten, das Erlebnis unserer Gäste zu perfektionieren.Wir hoffen, dich bald wieder bei uns begrüßen zu dürfen und dann vielleicht sogar die volle Punktzahl zu erreichen!Herzliche Grüße,

8/10 - Tốt

Julia, Berlin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Monique Lehmann Guest Relation Supervisor trả lời vào 16/05/2024
Liebe Julia,vielen Dank, dass du dir die Zeit genommen hast, deinen Aufenthalt im 25hours Hotel The Royal Bavarian zu bewerten und uns vier von fünf Punkten gegeben hast!Es freut uns, dass du insgesamt eine positive Erfahrung bei uns gemacht hast. Falls du Anmerkungen oder Vorschläge hast, was wir noch besser machen können, würden wir uns sehr über eine kurze Nachricht freuen. Dein Wohlbefinden und Deine Zufriedenheit sind uns äußerst wichtig.Wir hoffen, dich bald wieder bei uns begrüßen zu dürfen und dich dann vollends zu überzeugen!Herzliche Grüße,

10/10 - Xuất sắc

Gary

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything about out stay was incredible
Lưu trú 1 đêm vào Tháng 5, 2024
Monique Lehmann Guest Relation Supervisor trả lời vào 06/05/2024
Dear Gary,Thank you so much for your wonderful feedback! We're thrilled to hear that you had an incredible stay with us. Providing exceptional experiences for our guests is our top priority, and we're delighted that we succeeded in making your stay memorable.We look forward to welcoming you back for another amazing stay in the future!Best regards,

10/10 - Xuất sắc

Michael

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Monique Lehmann Guest Relation Supervisor trả lời vào 17/04/2024
Dear Michael,thank you so much for the fantastic five out of five-star review! We're delighted to hear that your stay at 25hours Hotel The Royal Bavarian at the train station in Munich was so positive. It's a source of pride for us to know that our service and facilities met your expectations.We're committed to ensuring our guests have an unforgettable experience, and it's wonderful to hear that we succeeded in making your stay memorable. We'd be thrilled to welcome you back whenever you're in Munich again.Once again, thank you for your valuable feedback and generous rating!Warm regards,

10/10 - Xuất sắc

Thomas

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Fine
Lưu trú 4 đêm vào Tháng 4, 2024
Monique Lehmann Guest Relation Supervisor trả lời vào 12/04/2024
Lieber Thomas,ein riesiges Dankeschön für deine fantastische Bewertung mit fünf von fünf Sternen! Es freut uns ungemein zu hören, dass dein Aufenthalt im 25hours Hotel The Royal Bavarian so rundum gelungen war. Es war uns eine wahre Freude, dich bei uns zu haben.Dein Feedback ist uns wirklich sehr wichtig und bestätigt uns in unserem Bestreben, erstklassigen Service zu bieten.Wir freuen uns schon jetzt dich bald wieder bei uns begrüßen zu dürfen!Royale Grüße

10/10 - Xuất sắc

Marcel, Hohenems

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
.
Lưu trú 1 đêm vào Tháng 4, 2024
Monique Lehmann Guest Relation Supervisor trả lời vào 08/04/2024
Lieber Marcel,vielen Dank für deine fantastische Bewertung! Es freut uns außerordentlich zu hören, dass du einen ausgezeichneten Aufenthalt bei uns im 25hours Hotel The Royal Bavarian hattest. Es ist unser oberstes Ziel, unseren Gästen eine unvergessliche Erfahrung zu bieten, und es ist großartig zu wissen, dass wir deine Erwartungen übertroffen haben.Wir sind stets bemüht, unseren Gästen den bestmöglichen Service zu bieten, und deine Bewertung ist eine großartige Motivation für unser gesamtes Team, weiterhin erstklassige Leistungen zu erbringen.Wir würden uns sehr freuen, dich bald wieder bei uns begrüßen zu dürfen und dir erneut einen unvergesslichen Aufenthalt zu bereiten.

10/10 - Xuất sắc

Karen

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The front desk manager, Sebastian, and the clerk, Marcos, went above and beyond to assist and serve us during our stay in Munich. We found ourselves in a bind and they graciously helped make our stay so much better. We will never forget their kindness.
Lưu trú 3 đêm vào Tháng 3, 2024
Monique Lehmann Guest Relation Supervisor trả lời vào 02/04/2024
Dear Karen,Thank you so much for your wonderful feedback! We're thrilled to hear that Sebastian and Marcos went above and beyond to assist you during your stay in Munich. At 25hours Hotel The Royal Bavarian, our top priority is to provide our guests with the best possible service, and it's always a joy to hear when we've met that standard.It's fantastic to know that Sebastian and Marcos were able to help you in a difficult situation, making your stay so much better. We're incredibly proud of our team, and we'll make sure your praise is passed on to them.Once again, thank you for your kind words and for taking the time to share your experience with us. We hope to welcome you back soon!Best regards,

10/10 - Xuất sắc

Julie

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Close to trains/trams, fun atmosphere
Lưu trú 2 đêm vào Tháng 3, 2024
Hanna Zub, Operations Manager trả lời vào 28/03/2024
Dear Julie, thank you for highlighting our convenient location near trains and trams. We are thrilled to hear that you enjoyed the fun atmosphere during your stay. We look forward to welcoming you back soon! Best regards, 25hours Hotel Munich The Royal Bavarian

10/10 - Xuất sắc

Naima

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Ganz toll!
Lưu trú 1 đêm vào Tháng 3, 2024
Korbinian SCHÖNHERR Front Office Schichtleiter trả lời vào 25/03/2024
Lieber Naima,vielen Dank für Ihre positive Bewertung! Es freut uns sehr zu hören, dass Ihnen Ihr Aufenthalt bei uns im 25hours Hotel München The Royal Bavarian so gut gefallen hat. Wir legen großen Wert darauf, unseren Gästen eine unvergessliche Erfahrung zu bieten, und es ist fantastisch zu hören, dass wir dieses Ziel erreicht haben.Wenn Sie in Zukunft wieder nach München kommen, würden wir uns sehr freuen, Sie erneut bei uns begrüßen zu dürfen. Bitte zögern Sie nicht, uns zu kontaktieren, wenn Sie weitere Fragen oder Anliegen haben.Vielen Dank noch einmal für Ihre freundlichen Worte und bis hoffentlich bald!Mit herzlichen Grüßen,Korbinian Schönherr

8/10 - Tốt

Mark

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Arrived in the city very early so popped to the hotel to drop off my bag. They happily obliged and I checked my reservation which they confirmed. I couldn’t get in the room until 3pm which I understood and had a day sightseeing planned anyway. I returned at just before 3pm and just checked to see if I can now get into the room ( I was prepared to wait and have a drink) , there was some nervous chat and hasty typing on the computer as it appeared there was no rooms ( travelling nightmare). Now to their credit they said it’s ok and there was a lot of German chat before saying they will upgrade me to a larger room which was a relief, however with the maintenance visibly going on in the hotel I couldn’t use the water or loo until 5pm. I wasn’t that bothered as I was hoping to have a quick nap before venturing out again later, but wasn’t the experience I was expecting. I had the sleep , checked at 5pm and all was ok to go. I can’t fault the staff or the rest of my stay in a very qwerky pleasant, convenient hotel. I was just alarmed that what would have happened if there really was no room even though I had a confirmation of a booking. The bar was lovely and had a great atmosphere, Breakfast was a buffet and was excellent. Room was clean and spacious, The cleaners kept trying to come in but I should have left a thing on the door so my bad. I’d stay again but would probably ring ahead to check all was ok, but I shouldn’t have too. I would regardless of this recommend it.
Lưu trú 1 đêm vào Tháng 2, 2024
Monique Lehmann Guest Relation Supervisor trả lời vào 20/02/2024
Dear Mark,thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you experienced during your check-in process and throughout your stay.We are sorry for any confusion regarding the availability of rooms. Please rest assured that we always strive to ensure that our guests have a comfortable and enjoyable stay, and there were indeed rooms available at all times. We understand the frustration of arriving early and not being able to access your room immediately.We are glad to hear that our team was able to offer you a complimentary upgrade to a larger room to improve your experience. We also apologize for any inconvenience caused by maintenance work during your stay. We will take steps to ensure that such situations are avoided in the future.We appreciate your positive feedback regarding the rest of your stay, including our friendly staff, the pleasant ambiance of our bar, and the excellent breakfast buffet. Your comment regarding the room cleaning has been duly noted, and we will ensure that our staff pays closer attention to respecting your privacy.Thank you for your understanding and for recommending us despite the challenges you faced. We would love the opportunity to welcome you back in the future and ensure that your next stay is seamless.Warm regards,

8/10 - Tốt

Nathaly

Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Die Lage ist super-man ist sofort in der Stadt in der Fußgängerzone ! Mir hat der Geruch im Zimmer nicht gefallen- das erste Zimmer war genau über der Küche- dann haben sie mir das Zimmer aber sofort geändert -was besser war aber auch hier gab es einen komischen Geruch . Ansonsten würde ich wegen der Lage das Hotel jederzeit wieder buchen.
Lưu trú 1 đêm vào Tháng 2, 2024
Monique Lehmann Guest Relation Supervisor trả lời vào 19/02/2024
Liebe Nathaly,vielen Dank für dein Feedback zu deinem Aufenthalt in unserem Hotel. Es freut uns zu hören, dass dir die zentrale Lage in der Fußgängerzone gefallen hat und dass du die Annehmlichkeiten der unmittelbaren Nähe zur Stadt schätzen konntest.Es tut uns jedoch aufrichtig leid zu hören, dass du mit dem Geruch in deinem Zimmer unzufrieden warst. Wir entschuldigen uns für die Unannehmlichkeiten, die dir dadurch entstanden sind.Wir sind froh, dass wir dir sofort ein anderes Zimmer zur Verfügung stellen konnten, um deinen Aufenthalt angenehmer zu gestalten. Dennoch bedauern wir, dass auch dieses Zimmer nicht deinen Erwartungen entsprochen hat.Wir hoffen, dass du uns trotz dieser Unannehmlichkeiten in Zukunft erneut die Gelegenheit geben wirst, dich bei uns zu begrüßen.Mit freundlichen Grüßen,

10/10 - Xuất sắc

Khách đã xác thực

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 1, 2024
Monique Lehmann Guest Relation Supervisor trả lời vào 09/02/2024
Herzlichen Dank für deine überwältigende 10 von 10 Bewertung! Es war uns eine außerordentliche Freude, dich als unseren Gast begrüßen zu dürfen. Es erfüllt uns mit großem Stolz zu hören, dass dein Aufenthalt deinen Erwartungen vollstens entsprochen hat.Unser gesamtes Team legt großen Wert darauf, unseren Gästen einen unvergleichlichen Service zu bieten und ihnen einen unbeschwerten Aufenthalt zu ermöglichen. Deine fantastische Bewertung ist die größte Belohnung für unsere Bemühungen und bestätigen uns darin, dass wir auf dem richtigen Weg sind.Wir freuen uns schon heute darauf, dich bald wieder bei uns begrüßen zu dürfen und dir erneut einen unvergesslichen Aufenthalt zu bereiten.Mit herzlichen Grüßen,

8/10 - Tốt

Gegham

Lưu trú 2 đêm vào Tháng 1, 2024
Korbinian SCHÖNHERR Front Office Schichtleiter trả lời vào 25/03/2024
Lieber Gegham,herzlichen Dank für Ihre wundervolle Bewertung! Es ist uns eine große Freude zu hören, dass Sie Ihren Aufenthalt bei uns im 25hours Hotel München The Royal Bavarian genossen haben.Unser Team arbeitet hart daran, unseren Gästen eine unvergessliche Erfahrung zu bieten, und es ist sehr motivierend, solch positive Rückmeldungen zu erhalten.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und stehen Ihnen jederzeit zur Verfügung, um Ihren nächsten Aufenthalt noch angenehmer zu gestalten.Mit herzlichen Grüßen,Korbinian Schönherr

10/10 - Xuất sắc

Jessica

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
:)
Lưu trú 1 đêm vào Tháng 12, 2023
Monique Lehmann Guest Relation Supervisor trả lời vào 02/02/2024
Liebe Jessica,vielen herzlichen Dank für deine fantastische fünf Sternebewertung! Es freut uns ungemein zu hören, dass du deinen Aufenthalt bei uns genossen hast. Unser gesamtes Team arbeitet hart daran, unseren Gästen eine unvergleichliche Erfahrung zu bieten, und es ist sehr ermutigend zu wissen, dass wir deine Erwartungen erfüllt haben.Wir hoffen, dich bald wieder bei uns begrüßen zu dürfen.Liebe Grüße,

10/10 - Xuất sắc

Andrea

Lưu trú 3 đêm vào Tháng 1, 2024
Monique Lehmann Guest Relation Supervisor trả lời vào 02/02/2024
Liebe Andrea,wir bedanken uns herzlich für deine fantastische Bewertung! Es erfüllt uns mit Freude zu erfahren, dass dein Aufenthalt bei uns eine perfekte 10 von 10 war. Unser gesamtes Team setzt sich kontinuierlich dafür ein, unseren Gästen ein unvergessliches Erlebnis zu bieten, und es ist großartig zu hören, dass wir deine Erwartungen übertroffen haben.Wir freuen uns bereits darauf, dich bald wieder bei uns begrüßen zu dürfen.Royale Grüße,

10/10 - Xuất sắc

Leonie

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Sehr hübsches Hotel mit Einrichtung nach unserem Geschmack. Alles war sehr schön hergerichtet und sauber. Nettes, hilfsbereites Personal. Zu Fuß vom Hauptbahnhof in 2 Minuten zu erreichen. Ein tolles Goodie ist auch, dass die Minivar jederzeit wieder aufgefüllt werden kann. Wir kommen gerne wieder.
Lưu trú 2 đêm vào Tháng 1, 2024
Monique Lehmann Guest Relation Supervisor trả lời vào 29/01/2024
Liebe Leonie,vielen Dank für dein freundliches Feedback! Es freut uns sehr zu hören, dass dir unser Hotel gefallen hat und dass du mit unserer Einrichtung zufrieden warst. Unser Team legt großen Wert darauf, unseren Gästen einen angenehmen Aufenthalt zu ermöglichen, und es ist schön zu hören, dass du unseren Service als nett und hilfsbereit empfunden hast.Die Lage unseres Hotels in unmittelbarer Nähe zum Hauptbahnhof scheint sich für dich als äußerst praktisch erwiesen zu haben. Wir freuen uns auch, dass du unser Angebot der Minibar sehr zu schätzen weißt.Es wäre uns eine Freude, dich bei deinem nächsten Besuch in München erneut bei uns begrüßen zu dürfen. Bis bald!Liebe Grüße,

8/10 - Tốt

Prof. Dr. Christian

Lưu trú 2 đêm vào Tháng 1, 2024
Monique Lehmann Guest Relation Supervisor trả lời vào 24/01/2024
Lieber Prof. Dr. Christian,vielen Dank für deine großzügige Bewertung mit 8 von 10 Sternen! Es freut uns wirklich sehr zu hören, dass dein Aufenthalt bei uns ansprechend war. Wir setzen uns ständig dafür ein, unseren Gästen einen angenehmen Aufenthalt zu bieten, und es ist schön zu sehen, dass wir dies bei dir erreicht haben.Wir hoffen, dich bald wieder bei uns begrüßen zu dürfen. Vielen Dank, dass du unser Hotel gewählt hast.Herzliche Grüße,

10/10 - Xuất sắc

Sébastien

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Super séjour
Top séjour, super hôtel bien placé, chambres très bien, personnel très aimable et le bar et restaurant bondesysont un plus!
Lưu trú 2 đêm vào Tháng 1, 2024
Monique Lehmann Guest Relation Supervisor trả lời vào 16/01/2024
Dear Sébastien,Thank you so much for your fantastic review! We're delighted to hear that your stay at our hotel was so positive. It's great to know that you enjoyed our location, excellent rooms, and friendly staff.We're especially pleased that the Boilerman Bar and the restaurant were an additional highlight for you. We strive to provide our guests with a thoroughly enjoyable experience.We look forward to welcoming you back soon.Best regards,

6/10 - Được

Joonas

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi phòng
Lưu trú 3 đêm vào Tháng 12, 2023
Monique Lehmann Guest Relation Supervisor trả lời vào 16/01/2024
Dear Joonas,Thank you for taking the time to leave a review. We're sorry to hear that your stay at our hotel fell short of expectations, resulting in a four out of ten-star rating.Your feedback is important to us, and we would like to learn more about the specific aspects that did not meet your expectations. We sincerely apologize for any inconveniences you may have experienced and want to use this opportunity to understand and address your concerns.If you're willing, please provide additional details so that we can better grasp how to improve our services. Your opinion matters greatly to us, and we want to ensure that future stays are more enjoyable.We would appreciate the chance to discuss your feedback further and work towards making things right. Please feel free to reach out to us directly.Thank you for your candid feedback.Best regards,

8/10 - Tốt

BYONGOK

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
위치가 좋은 호텔
위치가 아주 좋았습니다. 직원들도 친절하구요. 저는 편히 잘 지냈습니다.
Lưu trú 3 đêm vào Tháng 12, 2023
Monique Lehmann Guest Relation Supervisor trả lời vào 09/01/2024
Dear Byongok,thank you for your kind words! We're delighted to hear that you enjoyed the excellent location and found our staff friendly. We're pleased to have contributed to making your time with us enjoyable.We look forward to welcoming you again for another pleasant experience!Best regards,

10/10 - Xuất sắc

Jefferson

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent breakfast. Wonderful shower. Attentive front desk and restaurant staff. No beeter location for access to trains and metro.
Lưu trú 4 đêm vào Tháng 1, 2024
Monique Lehmann Guest Relation Supervisor trả lời vào 09/01/2024
Dear Jefferson,thank you so much for your fantastic feedback! We're thrilled to hear that you enjoyed the excellent breakfast, found the shower wonderful, and experienced attentive service from both our front desk and restaurant staff. It's great to know that our location provided convenient access to trains and the metro.We appreciate your positive comments and are delighted that we could contribute to making your stay enjoyable. We look forward to welcoming you back on your next visit!Best regards,

10/10 - Xuất sắc

Nicholas

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
New Year's Eve - Hotel in Munich
Really enjoyed our stay at 25hours Hotel in Munich. The service was excellent. The breakfast was lovely and the staff were kind and helpful. We very much liked the overall design of the hotel, quirky and a fun original style. Our room was large and very comfortable. My only minor gripe in the room was that the even with all the lights on the room was dimly lit. Also, and this isn't just for this hotel, why do hotel room designers now insist on putting bathroom sinks in the room rather than the actual bathroom? Is this a space saving idea or just trying to be 'designery' (if there is such a word :-). For us personally, putting the sink outside the bathroom ends up being an inconvenience as we have had this in other hotels. Please hotel designers, put the sinks back in the bathrooom!
Lưu trú 3 đêm vào Tháng 12, 2023
Monique Lehmann Guest Relation Supervisor trả lời vào 09/01/2024
Dear Nicholas,thank you so much for your positive feedback on your stay at the 25hours Hotel in Munich. We're delighted to hear that you enjoyed the excellent service, delightful breakfast, and the kindness of our staff. Your appreciation for the hotel's unconventional and original design, as well as the spacious and comfortable room, is truly rewarding for us.We take your comments about the room lighting seriously and will ensure that this is taken into consideration in our future room design considerations.Regarding the placement of the sink outside the bathroom, we'd like to note that this is a deliberate design choice that aligns with the unique style of the hotel. It is part of our effort to create an open and modern space. We understand that personal preferences may vary, and we appreciate your perspective on this matter.We are grateful for your understanding and hope that this minor inconvenience did not overshadow your overall positive impression of our hotel. We look forward to welcoming you again on your next visit. Once again, thank you for your valuable feedback and for choosing the 25hours Hotel in Munich.Best regards,

10/10 - Xuất sắc

Corin

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We were extremely pleased with our choice of the 25 Hrs in Munich. This is a lovely and funky hotel which was so lovely to stay in. The room was very cool.
Lưu trú 1 đêm vào Tháng 1, 2024
Monique Lehmann Guest Relation Supervisor trả lời vào 08/01/2024
Dear Corin, thank you so much for your enthusiastic review! We are thrilled to hear that you were extremely pleased with your choice of our hotel and had a lovely time staying with us. It's delightful to know that you enjoyed the unique and funky atmosphere, both in the overall design and in your room.Your positive feedback is truly motivating for us to continue delivering top-notch service and unforgettable experiences for our guests. It was a pleasure having you with us, and we look forward to welcoming you back to our hotel soon.Best regards,

10/10 - Xuất sắc

Doris

Lưu trú 3 đêm vào Tháng 12, 2023
Monique Lehmann Guest Relation Supervisor trả lời vào 09/01/2024
Liebe Doris,vielen Dank für deine großartige zehn Sterne Bewertung! Es freut uns außerordentlich, dass dein Aufenthalt in unserem Hotel so besonders für dich war. Wir sind begeistert zu hören, dass du mit unserem Service, der Unterkunft und allen Annehmlichkeiten zufrieden warst. Dein Lob motiviert uns, weiterhin höchste Standards zu halten und unseren Gästen ein unvergessliches Erlebnis zu bieten. Wir hoffen, dich bald wieder bei uns begrüßen zu dürfen. Vielen Dank für dein Vertrauen und bis bald!

10/10 - Xuất sắc

Beat

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Das Personal ist ausserordentlich zuvorkommend und freundlich. Die Einrichtung ist extraordinär🤗
Lưu trú 2 đêm vào Tháng 12, 2023
Monique Lehmann Guest Relation Supervisor trả lời vào 07/01/2024
Vielen Dank für dein positives Feedback! Es freut uns sehr zu hören, dass du das Personal als ausgesprochen zuvorkommend und freundlich empfunden hast. Ebenso freut es uns, dass dir die Einrichtung als außergewöhnlich positiv aufgefallen ist. Wir setzen alles daran, unseren Gästen einen besonderen Aufenthalt zu bieten und hoffen, dich bald wieder bei uns begrüßen zu dürfen!

8/10 - Tốt

Matti

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Persoonallinen hotella keskellä kaupunkia
Mukava ja persoonallinen hotelli. Ainoa moitittava asia on kylpyhuoneen järjestely: suihkussa käminen kasteli koko kulpyhuoneen. Kylpyhuoneessa ei myöskään ollut käsienpesuallasta.
Lưu trú 4 đêm vào Tháng 12, 2023
Monique Lehmann Guest Relation Supervisor trả lời vào 07/01/2024
Thank you for your valuable feedback and positive evaluation of our charming and personalized hotel. We're delighted that you appreciate the atmosphere. Regarding the bathroom design, we regret any inconvenience caused by water exposure during showers and the absence of a sink in the bathroom. Please note that this design choice was intentional to maintain a specific aesthetic. Nevertheless, we take your comments seriously and will explore ways to enhance both comfort and functionality. We hope you still had a pleasant stay and look forward to welcoming you again as our guest in the future.

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Alles bestens.
Modernes, zentrales und schönes Cityhotel.
Lưu trú 2 đêm vào Tháng 12, 2023
Monique Lehmann Guest Relation Supervisor trả lời vào 07/01/2024
Vielen Dank für dein positives Feedback! Es freut uns sehr zu hören, dass dir unser modernes, zentral gelegenes und schönes Stadthotel gefallen hat. Wir geben unser Bestes, um unseren Gästen einen angenehmen Aufenthalt zu ermöglichen. Wir hoffen, dich bald wieder bei uns begrüßen zu dürfen!

10/10 - Xuất sắc

Manon

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great hotel above main train station.
Very conveniently located right above the main train station. The rooms are very modern and well decorated. The front desk staff is very friendly and multilingual. At first I was worried about the bar noise when we arrived, but it was sound-proof inside the room so it wasn't a problem. Would stay here again.
Lưu trú 2 đêm vào Tháng 12, 2023
Monique Lehmann Guest Relation Supervisor trả lời vào 24/12/2023
Dear Manon, thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed your stay at our hotel, especially appreciating our convenient location above the main train station, modern and well-decorated rooms, and the friendly, multilingual front desk staff.We're thrilled to learn that the sound-proofing in the rooms exceeded your expectations, providing you with a peaceful and comfortable environment. It's fantastic to know that you would choose to stay with us again.Your feedback is invaluable, and we look forward to welcoming you back for another great stay in the future. Safe travels, and we hope to see you again soon!Best regards,

8/10 - Tốt

Therese

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 12, 2023
Monique Lehmann Guest Relation Supervisor trả lời vào 24/12/2023
Dear Therese, thank you so much for your generous rating of 8 out of 10! We truly appreciate the time you took to share your feedback with us. Your positive evaluation motivates us to continue striving for excellence in our services.If there's anything specific you enjoyed or any areas where you believe we can further improve, please feel free to let us know. We value your input and are committed to delivering an even better experience in the future.Once again, thank you for choosing us, and we look forward to serving you again.Best regards,

10/10 - Xuất sắc

George, Tallahassee

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We would absolutely stay there again. This Hotel is very unique and cozy with an outstanding staff located within walking distance to everything. The restaurant had delicious food and great atmosphere.
Lưu trú 6 đêm vào Tháng 12, 2023
Korbinian SCHÖNHERR Front Office Schichtleiter trả lời vào 20/12/2023
Dear George,Thank you so much for your kind review! We are delighted to hear that you enjoyed your stay at our hotel and that our unique and cozy ambiance, along with our outstanding staff, contributed to a positive experience for you.It's particularly pleasing to know that you appreciated the central location, allowing you to explore everything conveniently on foot. Our team always strives to ensure our guests feel comfortable and can fully enjoy their stay.We're also thrilled to hear that you were impressed by our restaurant's cuisine and enjoyed the delicious food and great atmosphere. Your positive comments serve as validation of our efforts to provide a thoroughly enjoyable experience for our guests.We look forward to welcoming you back in the future. Thank you for taking the time to share your experience.Warm regards,Korbinian Schönherr

10/10 - Xuất sắc

Graciela

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room design, great room size, originality
Lưu trú 2 đêm vào Tháng 12, 2023
Monique Lehmann Guest Relation Supervisor trả lời vào 07/01/2024
Thank you so much for your positive review! We're delighted to hear that you enjoyed the room design, the spaciousness, and the originality. Our team strives to create an inviting and creative atmosphere. We hope you had a wonderful stay, and we look forward to welcoming you back soon!

8/10 - Tốt

Louise

Lưu trú 3 đêm vào Tháng 12, 2023
Korbinian SCHÖNHERR Front Office Schichtleiter trả lời vào 20/12/2023
Dear Louise,Thank you for your positive review! We're glad you enjoyed your stay. It was a pleasure having you as our guest. We hope to welcome you back soon.Best regards,[Hotel Name]---Lieber Louise,vielen Dank für Ihre positive Bewertung! Wir freuen uns, dass Ihnen Ihr Aufenthalt gefallen hat. Es war uns eine Freude, Sie als Gast zu haben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Korbinian Schönherr

4/10 - Kém

alp

Thích: Tiện nghi phòng
Không thích: Nhân viên & dịch vụ
eksikler bu paraya çok rksik var
tuvalette hijyen poseti yok, terlik yok , ütü yok, çay ve kahve makinesi ve sıcak su imkanı yok, bardak yok, minibar var içindekiler; 2 adet su, 1 adet kola, 1 kuruyemiş, 1 adet çikolata 2 adet alkollü bira günlük kullanım için bir adet omuz çantası bırakılmış. şampuan ve duş jeli var. diş fırçası, diş macunu ve diğer tüm kişisel şeyler yok en üst katta 4. katta sauna var
Lưu trú 1 đêm vào Tháng 12, 2023
Korbinian SCHÖNHERR Front Office Schichtleiter trả lời vào 18/12/2023
Dear Alp,Thank you for sharing your detailed feedback with us. We appreciate your observations about the amenities in your room. We apologize for any inconvenience caused by the absence of certain items such as a hygiene bag, slippers, iron, tea and coffee maker, hot water, cups, and a minibar.It's helpful to know that you found some complimentary items in your room, and we're glad to hear that there is shampoo and shower gel available. We also appreciate you mentioning the sauna on the 4th floor as an additional amenity.Your comments are important to us, and we will take them into consideration as we continually strive to improve our guest experience. If there are specific details or preferences you would like to discuss further, please feel free to reach out to our management team.We value your feedback and hope to have the opportunity to welcome you back for an improved experience in the future.Kind regards,Korbinian Schönherr

4/10 - Kém

Richard, Lake Mary

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Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Hotel is difficult to find even though close to train station. Building sign is same color as building. No clear signage at entry. If it not for the restaurant hostess, would not have known we found the place. The rooms are not user friendly. No Chair, No desk, No place to put luggage. Got to be 7 foot tall to use hangers. Only 1 cup provided. Pillows are flat. All light switches are black on black wall. Can not find when entering room.
Lưu trú 1 đêm vào Tháng 12, 2023
Korbinian SCHÖNHERR Front Office Schichtleiter trả lời vào 18/12/2023
Dear Richard,Thank you for sharing your feedback, and we appreciate your honest observations about your experience at our hotel. We apologize for the difficulties you encountered in finding the hotel, as well as the challenges you faced with room amenities.Your comments regarding the lack of clear signage, furniture in the room, and issues with lighting are valuable for us to address and improve upon. We will certainly review these aspects to enhance the overall guest experience.It's regrettable to hear that the room layout and amenities did not meet your expectations. We understand the importance of a comfortable and functional room, and we will take your feedback into consideration for future improvements.If there are specific details or preferences you would like to discuss further, or if there's anything we can do to address your concerns, please feel free to reach out to our management team.We appreciate your feedback and hope to have the opportunity to welcome you back for a more positive experience in the future.Kind regards,Korbinian Schönherr

8/10 - Tốt

Gordon

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very hip place. Comfortable room. Staff was nice. The entrance was hard to find after a long day of travel, but once found, it didn’t disappoint.
Lưu trú 2 đêm vào Tháng 11, 2023
Korbinian SCHÖNHERR Front Office Schichtleiter trả lời vào 20/12/2023
Dear Gordon,Thank you for taking the time to share your feedback. We're pleased to hear that you found our hotel to be a very hip and comfortable place. It's great to know that our staff was able to contribute to your positive experience.We apologize for any inconvenience you may have experienced in finding the entrance, especially after a long day of travel. We appreciate your patience, and we will take your feedback into consideration to improve the visibility of our entrance for future guests.We hope that once you found the entrance, the rest of your stay met or exceeded your expectations. If there's anything specific you'd like us to address or improve upon, please feel free to let us know. We value your input and look forward to the opportunity to welcome you back for an even more seamless experience.Thank you for choosing to stay with us.Best regards,Korbinian Schönherr

8/10 - Tốt

Lucienne

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
Korbinian SCHÖNHERR Front Office Schichtleiter trả lời vào 18/12/2023
Dear Lucienne, thank you very much for your stay with us at the royal castle. We are always delighted when we can inspire our guests and receive such a great review. We hope to welcome you back soon. Until then, best regardsKorbinian Schönherr

10/10 - Xuất sắc

Paul

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Comfortable room with unique decor.
Lưu trú 1 đêm vào Tháng 12, 2023
Korbinian SCHÖNHERR Front Office Schichtleiter trả lời vào 20/12/2023
Dear Paul,Thank you for your positive feedback. We're delighted to hear that you found your room comfortable and enjoyed the unique decor. Our team takes pride in creating a memorable and cozy atmosphere for our guests, and it's great to know that it made your stay special.If there's anything specific about the decor or amenities that stood out to you or if you have any suggestions for improvement, please feel free to share. Your input is valuable to us as we continuously strive to enhance our guests' experience.We hope you had a pleasant overall stay, and we look forward to welcoming you back for another comfortable and uniquely decorated experience in the future.Best regards,Kobinain Schönherr

4/10 - Kém

Ian

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi phòng
Uncomfortable stay
We were a family group of 7 ranging from 80 to 55 and stayed for 4 nights. The bed was very comfortable but the rooms lacked other comforts and very very limited storage for clothes, places to place personal effects etc. The seating in the lounge is very low level so for older people again very uncomfortable. Seems the hotel is aimed at those staying 1-2 nights only and for younger generations. Breakfast was excellent but overall a thumbs down from us and we won’t use it again.
Lưu trú 4 đêm vào Tháng 12, 2023
Korbinian SCHÖNHERR Front Office Schichtleiter trả lời vào 18/12/2023
Dear Lan,We appreciate you taking the time to share your feedback with us, and we're truly sorry to hear that your stay fell short of expectations. Providing a comfortable and accommodating experience for all guests is our goal, and it's disheartening to learn that we did not meet your needs, especially for a family group with varying age ranges.We sincerely apologize for the limited storage in the rooms and the discomfort experienced with the lounge seating, particularly for older guests. Your comments highlight areas where we need to improve to better cater to the needs of all our guests.We're glad to hear that you enjoyed the comfort of the beds and the excellent breakfast. However, we regret that the overall experience was not up to your expectations.If there are specific details you'd like to share or if there's anything we can do to address your concerns, please feel free to contact our management team. We take your feedback seriously and will use it as an opportunity for improvement.Thank you for bringing these matters to our attention, and we apologize for any inconvenience caused. We hope you might consider giving us another chance in the future to provide a more positive experience.Kind regards,Korbinian Schönherr

10/10 - Xuất sắc

Andrew

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 11, 2023
Korbinian SCHÖNHERR Front Office Schichtleiter trả lời vào 18/12/2023
Dear Andrew, thank you very much for your stay with us at the royal castle. We are always delighted when we can inspire our guests and receive such a great review. We hope to welcome you back soon. Until then, best regardsKorbinian Schönherr

10/10 - Xuất sắc

maria soledad

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Mucho encanto y mucho arte
Nos ha encantado, todos los rincones del hotel tienen muchísimo encanto y mucho arte, todo está muy estudiado para atraerte. De los mejores hoteles que hemos visitado. El hotel se transforma del día a la noche y sigue siendo igual de atractivo.
Sillón muy original
Trineo
Lưu trú 3 đêm vào Tháng 12, 2023
Korbinian SCHÖNHERR Front Office Schichtleiter trả lời vào 18/12/2023
Dear Maria Soledad,Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you loved every corner of the hotel, finding charm and art throughout. It's fantastic to know that the careful design and attention to detail made your stay memorable.Your kind words about our hotel being one of the best you have visited mean a lot to us. We're delighted that the atmosphere transforms seamlessly from day to night, maintaining its attractiveness.We truly appreciate your positive feedback, and we look forward to welcoming you back for another delightful stay in the future.Best regards,Korbinian Schönherr

8/10 - Tốt

Per Arne

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 12, 2023
Korbinian SCHÖNHERR Front Office Schichtleiter trả lời vào 18/12/2023
Dear Per Arne, thank you very much for your stay with us at the royal castle. We are always delighted when we can inspire our guests and receive such a great review. We hope to welcome you back soon. Until then, best regardsKorbinian Schönherr

2/10 - Tồi

Lee

Lưu trú 4 đêm vào Tháng 12, 2023
Monique Lehmann Guest Relation Supervisor trả lời vào 08/01/2024
Dear Lee,Thank you for taking the time to share your feedback. We value all guest opinions, and we're sorry to see that your experience fell short of expectations. Your satisfaction is important to us, and we would appreciate the opportunity to learn more about your concerns. Please feel free to reach out to our team so we can address any issues and work towards improvement.Best regards,

10/10 - Xuất sắc

Rachael, Seattle

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 12, 2023
Korbinian SCHÖNHERR Front Office Schichtleiter trả lời vào 18/12/2023
Dear Rachel, thank you very much for your stay with us at the royal castle. We are always delighted when we can inspire our guests and receive such a great review. We hope to welcome you back soon. Until then, best regardsKorbinian Schönherr

6/10 - Được

Esra

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Entrance to the hotel was very bad, next to post office, bank and ppl come and smoke in front of the hotel Not welcoming entrance 1 st floor reception not easy to reach
Lưu trú 4 đêm vào Tháng 11, 2023
Korbinian SCHÖNHERR Front Office Schichtleiter trả lời vào 18/12/2023
Dear Esra,Thank you for taking the time to share your feedback with us. We appreciate your honesty, and we're sorry to hear that the entrance experience did not meet your expectations. We understand the importance of a welcoming entrance for our guests.We'll take your comments into consideration and explore ways to improve the entrance area, making it more inviting and accessible. Your input is valuable, and we strive to provide the best possible experience for all our guests.If there are specific suggestions or details you would like to share to help us enhance our entrance and reception, please feel free to reach out to our management team.We apologize for any inconvenience, and we appreciate your feedback. We hope you might consider giving us another opportunity to provide a more positive experience in the future.Kind regards,Korbinian Schönherr

10/10 - Xuất sắc

Vincent

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Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent location across the street from the Hauptbahnhof, a couple of blocks from the old town and nearby underground and S line stations.
Lưu trú 5 đêm vào Tháng 12, 2023
Korbinian SCHÖNHERR Front Office Schichtleiter trả lời vào 18/12/2023
Dear Vincent,Thank you for your positive feedback! We're delighted to hear that you found our hotel's location excellent, especially its proximity to Hauptbahnhof, the old town, and nearby underground and S-Bahn stations. We aim to provide convenient and accessible accommodations for our guests, and we're pleased to know that this aspect of your stay met your expectations.We appreciate you choosing our hotel, and we hope to welcome you back for another enjoyable stay in the future.Best regards,Korbinian Schönherr