"We arrived to a quick check in with staff holding open the doors for us and offering to help with our luggage. We arrived to a spotless room which was well furnished and comfortable. Dinner followed in the main dining room with a scrumptious meal including wine, salad, dessert and a unique main course. Returning to our room after a walk, we found the air-conditioning was not working. I let the front desk know and they sent someone immediately to fix the situation. Staff informed the General Manager of the situation and he promptly put us into an upgraded lakeview room with a king bed. I was told that our comfort was a priority and leaving us in a hot and stuffy room was unacceptable. A staff member was sent to help us move and we were settled in our new room. After a quiet and peaceful rest, we awoke to a lovely buffet breakfast with fruit, pastries, breads, eggs, bacon, etc. There were many activities at Windemere house, some guided by staff and others independent with equipment provided. All of the staff was lovely. Daily cleaning and turn down service were always part of our stay. Cloth napkins were wrapped around our cutlery at every meal, even in the pub. This really made me happy-- I detest paper serviettes! Finally, I had the best reuben sandwich at the Windermere House Pub that I can remember. Thank you to all the staff at Windermere House for making our stay comfortable, pleasant and memorable."
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