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Nhận xét về Crowne Plaza Nairobi Airport, an IHG Hotel

5 out of 5
Crowne Plaza Nairobi Airport, an IHG Hotel
First Freight Lane, Jomo Kenyatta International Airport, Nairobi

Nhận xét

9,4

Ngoại hạng

Đánh giá 10 - Xuất sắc. 559/756 nhận xét" "
Đánh giá 8 - Tốt. 147/756 nhận xét" "
Đánh giá 6 - Được. 21/756 nhận xét" "
Đánh giá 4 - Kém. 13/756 nhận xét" "
Đánh giá 2 - Tồi. 16/756 nhận xét" "

9,8/10

Sạch sẽ

9,4/10

Nhân viên & dịch vụ

9,4/10

Tiện nghi, dịch vụ

9,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,2/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

David

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The Crowne Plaza is a well presented, upmarket property with excellent, helpful and professional staff. The downside is it is not quite as close to the airport as portrayed, it’s an 10minute or so bus ride, and the surrounding area is very run down with no amenities.
Lưu trú 1 đêm vào Tháng 5, 2024
Barnabas Wamoto trả lời vào 24/05/2024
Dear David,Thank you for taking the time to tell us about your experience at Crowne Plaza Nairobi Airport.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and for sharing your feedback.Sincerely,Barnabas WamotoGeneral Manager

10/10 - Xuất sắc

Brigitte

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great stay near the airport for an unexpected layover in Nairobi. Enjoyed the spa.
Lưu trú 1 đêm vào Tháng 5, 2024
Barnabas Wamoto trả lời vào 20/05/2024
Dear Brigitte,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

8/10 - Tốt

Raju

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good
Lưu trú 1 đêm vào Tháng 5, 2024
Barnabas Wamoto trả lời vào 17/05/2024
Dear Raju,Thank you for taking the time to tell us about your experience at Crowne Plaza Nairobi Airport. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I would love to hear from you again on what we need to work on to ensure your next stay is at a 5 star rating experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Barnabas Wamoto General Manager

10/10 - Xuất sắc

Deborah

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The airport is very close to the airport and they offer free shuttle every hour. They also secured a driver for us to take us into Nairobi for dinner and they also offer safaris to Nairobi National Park. A real gem Of a park and a knowledgeable guide. Much cheaper than hiring outside company! The restaurant food is excellent and the staff is superb. A real haven of luxury in hectic and gritty Nairobi!
Lưu trú 2 đêm vào Tháng 4, 2024
Barnabas Wamoto trả lời vào 03/05/2024
Dear Deborah,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - Xuất sắc

Geoffrey

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent service and attention. The fan in my room was noisy. Couldn't sleep till I turned it off.
Lưu trú 1 đêm vào Tháng 4, 2024
Barnabas Wamoto trả lời vào 27/04/2024
Dear Geoffrey,Thank you for taking the time to tell us about your experience at Crowne Plaza Nairobi Airport.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We sincerely apologize for the inconvenience encountered during your stay with us. I have taken note of feedback provided and reassure you that I will look into this for corrective measures. Please be reassured that this will be handled.We hope that you will give us the opportunity to serve you again in the future. Kindly reach out to me when you make your next travel plans,It would be great to meet you on your next stay.Again, thank you for choosing Crowne Plaza, and for sharing your feedback.Sincerely,Barnabas WamotoGeneral Manager

10/10 - Xuất sắc

Rodger

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly staff
Lưu trú 7 đêm vào Tháng 4, 2024
Barnabas Wamoto trả lời vào 23/04/2024
Dear Rodger,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - Xuất sắc

Elizabeth

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I spent several days at the hotel. Words cannot express how impressed I was. There is a shuttle that runs hourly from the airport to the hotel. For a small fee they also offer private shuttles to the airport should you miss the hourly shuttle . The hotel was very safe and secure. There is security in the front checking vehicles that come in. The rooms are very clean and quiet. The best thing was the staff. :) Everyone was so nice and helpful. I would definitely recommend this hotel.
Lưu trú 8 đêm vào Tháng 4, 2024
Barnabas Wamoto trả lời vào 22/04/2024
Dear Elizabeth,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

8/10 - Tốt

BERIC

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 4, 2024
Barnabas Wamoto trả lời vào 24/04/2024
Dear Beric,Thank you for taking the time to tell us about your experience at Crowne Plaza Nairobi Airport. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I would love to hear from you again on what we need to work on to ensure your next stay is at a 5 star rating experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Barnabas Wamoto General Manager

10/10 - Xuất sắc

Suzanne

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely hotel close to the Nairobi airport with complimentary shuttle service. Very clean, modern room, comfortable bed. Staff were exceptionally nice!
Lưu trú 1 đêm vào Tháng 4, 2024
Barnabas Wamoto trả lời vào 22/04/2024
Dear Suzanne,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - Xuất sắc

Ana, Oakland

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel
Lưu trú 1 đêm vào Tháng 4, 2024
Barnabas Wamoto trả lời vào 22/04/2024
Dear Ana,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - Xuất sắc

Deborah

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Easy transportation to and from airport, everyone was friendly and helpful and food was excellent. Accommodations were very clean and tidy!
Lưu trú 1 đêm vào Tháng 4, 2024
Barnabas Wamoto trả lời vào 19/04/2024
Dear Deborah,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - Xuất sắc

TAMARA

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wonderful place to stay. Kevin Bellman is especially helpful.
Lưu trú 3 đêm vào Tháng 3, 2024
Barnabas Wamoto trả lời vào 10/04/2024
Dear Tamara,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - Xuất sắc

Poonam

Lưu trú 1 đêm vào Tháng 4, 2024
Barnabas Wamoto trả lời vào 30/04/2024
Dear Poonam,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - Xuất sắc

Amy

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I real like my hotel people are good and smart 😂
Lưu trú 1 đêm vào Tháng 4, 2024
Barnabas Wamoto trả lời vào 05/04/2024
Dear Amy,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - Xuất sắc

Rutendo

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is so magnificent and the ambience is wowww but the environment surrounding the hotel is quite poor, you may feel like you are being kidnapped looking at the surroundings from the airport.
Lưu trú 1 đêm vào Tháng 3, 2024
Barnabas Wamoto trả lời vào 09/04/2024
Dear Rutendo,Thank you for taking the time to tell us about your experience at Crowne Plaza Nairobi Airport.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and for sharing your feedback.Sincerely,Barnabas WamotoGeneral Manager

8/10 - Tốt

Ross

Lưu trú 1 đêm vào Tháng 1, 2024
Barnabas Wamoto trả lời vào 04/04/2024
Dear Ross,Thank you for taking the time to tell us about your experience at Crowne Plaza Nairobi Airport.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and for sharing your feedback.Sincerely,Barnabas WamotoGeneral Manager

10/10 - Xuất sắc

Ashok

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Given the location near the airport, of course the surroundings are not great. A bit of greenery would help.
Lưu trú 1 đêm vào Tháng 3, 2024
Barnabas Wamoto trả lời vào 01/04/2024
Dear Ashok,Thank you for taking the time to tell us about your experience at Crowne Plaza Nairobi Airport.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and for sharing your feedback.Sincerely,Barnabas WamotoGeneral Manager

2/10 - Tồi

Rutendo

Lưu trú 1 đêm vào Tháng 3, 2024
Barnabas Wamoto trả lời vào 22/04/2024
Dear Rutendo,Thank you for taking the time to tell us about your experience at Crowne Plaza Nairobi Airport. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I would love to hear from you again on what we need to work on to ensure your next stay is at a 5 star rating experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Barnabas Wamoto General Manager

10/10 - Xuất sắc

Charles, Bethlehem

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A really NICE, top-of-the-line hotel.
Lưu trú 1 đêm vào Tháng 3, 2024
Barnabas Wamoto trả lời vào 01/04/2024
Dear Charles,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - Xuất sắc

Alyssa

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Ideal location for an early morning flight without having to fight Nairobi traffic. Very comfortable and beautiful hotel
Lưu trú 1 đêm vào Tháng 3, 2024
Barnabas Wamoto trả lời vào 27/03/2024
Dear Alyssa,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

8/10 - Tốt

Kara, Philadelphia

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Barnabas Wamoto trả lời vào 25/03/2024
Dear Kara,Thank you for taking the time to tell us about your experience at Crowne Plaza Nairobi Airport. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I would love to hear from you again on what we need to work on to ensure your next stay is at a 5 star rating experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Barnabas Wamoto General Manager

8/10 - Tốt

Dermot

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Don't stay in the rooms at the front of the hotel. There is a logistics yard across the road with trucks/forklifts working 24/7. The beeping is endless!!
Lưu trú 2 đêm vào Tháng 3, 2024
Barnabas Wamoto trả lời vào 24/03/2024
Dear Dermont,Thank you for taking the time to tell us about your experience at Crowne Plaza Nairobi Airport.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We sincerely apologize for the inconvenience encountered during your stay. On your next visits we will ensure we allocate for you a room on the quiet zone.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and for sharing your feedback.Sincerely,Barnabas WamotoGeneral Manager

10/10 - Xuất sắc

Ashok

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was ok. being near the airport, one does not expect much else.
Lưu trú 1 đêm vào Tháng 3, 2024
Barnabas Wamoto trả lời vào 24/03/2024
Dear Ashok,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - Xuất sắc

Lisa, Guelph

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Gorgeous property with amazing staff
Lưu trú 1 đêm vào Tháng 3, 2024
Barnabas Wamoto trả lời vào 24/03/2024
Dear Lisa,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - Xuất sắc

Kelly

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Fantastic hotel. Staff was first rate. They upgraded us to an executive suite on the house. Excellent service
Lưu trú 1 đêm vào Tháng 3, 2024
Barnabas Wamoto trả lời vào 18/03/2024
Dear Kelly,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - Xuất sắc

Francis

Đi cùng bạn đồng hành
Thích: Sạch sẽ
Polite, efficient and customer focused.
Lưu trú 1 đêm vào Tháng 3, 2024
Barnabas Wamoto trả lời vào 17/03/2024
Dear Francis,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - Xuất sắc

Albert

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everyone is really nice.
Lưu trú 1 đêm vào Tháng 3, 2024
Barnabas Wamoto trả lời vào 14/03/2024
Dear Albert,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - Xuất sắc

Elizabeth

Lưu trú 1 đêm vào Tháng 3, 2024
Barnabas Wamoto trả lời vào 31/03/2024
Dear Elizabeth,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - Xuất sắc

Fabien

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Barnabas Wamoto trả lời vào 10/03/2024
Dear Fabien,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

8/10 - Tốt

Eileen

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very convenient to airport. Recently renovated so very nice property with a lovely pool area. Recommend this property to all travelers.
Lưu trú 1 đêm vào Tháng 3, 2024
Barnabas Wamoto trả lời vào 07/03/2024
Dear Eileen,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - Xuất sắc

Britt

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I stay here every time I stay in Nairobi ! So easy and has a shuttle to and from the airport
Lưu trú 1 đêm vào Tháng 3, 2024
Barnabas Wamoto trả lời vào 03/03/2024
Dear Britt,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - Xuất sắc

Nick

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice hotel. Good staff - very hrlpful
Lưu trú 1 đêm vào Tháng 2, 2024
Barnabas Wamoto trả lời vào 01/03/2024
Dear Nick,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - Xuất sắc

Mary

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
Barnabas Wamoto trả lời vào 27/02/2024
Dear Mary,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - Xuất sắc

Simona

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Easy access to shuttle, excellent staff, excellent staff, I felt very safe. Very clean hotel. Simply perfect and 10 min from airport with free shuttle.
Lưu trú 1 đêm vào Tháng 2, 2024
Barnabas Wamoto trả lời vào 25/02/2024
Dear Simona,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - Xuất sắc

David

Lưu trú 1 đêm vào Tháng 2, 2024
Barnabas Wamoto trả lời vào 25/02/2024
Dear David,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

8/10 - Tốt

mark

Lưu trú 1 đêm vào Tháng 2, 2024
Barnabas Wamoto trả lời vào 25/02/2024
Dear Mark,Thank you for taking the time to tell us about your experience at Crowne Plaza Nairobi Airport. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I would love to hear from you again and what we need to work on to ensure your next stay is a 10.We hope that you will give us the opportunity to serve you again in the future.Sincerely,Barnabas Wamoto General Manager

10/10 - Xuất sắc

Chivarie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Proximity to the airport
Lưu trú 1 đêm vào Tháng 2, 2024
Barnabas Wamoto trả lời vào 18/02/2024
Dear Chivarie,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us. We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - Xuất sắc

Britt

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great staff and location. Amenities of pool and spa as well as pool bar were excellent. Kind and friendly staff
Lưu trú 2 đêm vào Tháng 2, 2024
Barnabas Wamoto trả lời vào 18/02/2024
Dear Britt,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us. We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - Xuất sắc

Michael

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property was a standout. Gorgeous inside, delicious breakfast, extra tight security, super helpful and attentive staff. I'd definitely return as a guest! This area of Nairobi, however, wasn't necessarily an attractive destination. We needed an airport hotel, and this place was wonderful for that. This hotel would again be my first choice when looking for an airport location in nairobi.
Lưu trú 1 đêm vào Tháng 1, 2024
Barnabas Wamoto trả lời vào 18/02/2024
Dear Michael,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

8/10 - Tốt

John

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
Barnabas Wamoto trả lời vào 18/02/2024
Dear John,Thank you for taking the time to tell us about your experience at Crowne Plaza Nairobi Airport. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I would love to hear from you again and what we need to work on to ensure your next stay is at a 5 star rating experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Barnabas Wamoto General Manager

8/10 - Tốt

Frank

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Barnabas Wamoto trả lời vào 12/02/2024
Dear Frank,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - Xuất sắc

Taniya, chicago

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
very clean safe & professional
Lưu trú 1 đêm vào Tháng 2, 2024
Barnabas Wamoto trả lời vào 11/02/2024
Dear Taniya,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - Xuất sắc

Orion

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Would highly recommend. Everyone was lovely and went out of their way to make my stay pleasant and comfortable. Would definitely come again.
Lưu trú 1 đêm vào Tháng 2, 2024
Barnabas Wamoto trả lời vào 11/02/2024
Dear Orion,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - Xuất sắc

Michael

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Just what was needed
Just what was needed, picked up from the airport. Checked in and hit the pillow.
Lưu trú 1 đêm vào Tháng 2, 2024
Barnabas Wamoto trả lời vào 11/02/2024
Dear Michael,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - Xuất sắc

Todd

Khách đi công tác
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A truly classy place! Everyone was so kind and helpful! Not used to being treated this well! The site was immaculate, and all of the staff members were dressed like they were going to the most important occasion they had ever been to! Would recommend this hotel to anyone and everyone, I know!
Lưu trú 1 đêm vào Tháng 2, 2024
Barnabas Wamoto trả lời vào 04/02/2024
Dear Todd,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

8/10 - Tốt

Jane

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was very good. Staff excellent and rooms very clean and comfortable. The only criticism is that I asked for a driver to collect us from the airport but they didn’t appear. We used the shuttle taxi when we eventually got through the airport.
Lưu trú 1 đêm vào Tháng 1, 2024
Barnabas Wamoto trả lời vào 04/02/2024
Dear Jane,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Nairobi Airport.I would like to start by apologizing to you for the inconvenience you faced during your stay.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and we have taken note of the feedback shared. We will have corrective measures put in place to ensure we provide a great experience in the future. We look forward to hosting you again soon. Sincerely, Barnabas Wamoto General Manager

10/10 - Xuất sắc

Nelson

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything about this property makes for an enjoyable, comfortable stay. I travel several times a year through East Africa and the Crowne Plaza in Nairobi is tops. From the cleanliness, food options, gym, sauna and steam room, amazing service and the convenient location to the airport with a free shuttle, I literally have nothing negative to say about my multiple stays here. And the shuttle driver Nicholas provided over the top service during my most recent stay!
Lưu trú 2 đêm vào Tháng 1, 2024
Barnabas Wamoto trả lời vào 01/02/2024
Dear Nelson,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - Xuất sắc

Daniel

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Barnabas Wamoto trả lời vào 26/01/2024
Dear Daniel,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - Xuất sắc

Josh

Lưu trú 1 đêm vào Tháng 1, 2024
Barnabas Wamoto trả lời vào 11/02/2024
Dear Josh,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - Xuất sắc

Richard

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Barnabas Wamoto trả lời vào 17/01/2024
Dear Richard,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager