BUYER BEWARE!!!!!! They absolute worst!!! We were put in a room that had the vibe of a motel 6. Smelled of cigarettes, alcohol and sweat. Like someone partied in it for a week without being cleaned. We got in very late, stayed the night and immeadiately checked out the following morning. Made us all sick to our stomach to even be in the room. We asked that the $900 for the four nights be refunded, less the evening we stayed because we felt that seemed fair. They said it had to be done through Expedia since we booked through them. The did not offer another room, compensation or credit. They stated the were at capacity (didnt believe them) . After reaching out to Expedia, which verified all of the info including our booking with another hotel the next morning, the staff at the Capital Hotel lied just so they could keep the booking payments. I spent over an hour on a live chat with Expedia and they stated it was the hotels responsibility. Expedia did verify that it all happened, they verified the early check out form I was provided from the Capital Hotel and even confirmed that we did book another hotel the next morning. They informed us that Capital Hotel refuses to refund or credit us in anyway! We travel to the Nashville area 6-8 times a year and have never had an expierence like this with any hotel! Guess they have lost their Tennessee way and put profit over people! There are so many other reputible hotels surrounding this one there would never be a reason to stay here!!
