Khách sạn New Cassel

"Mieux clarifier la disponibilité du déjeuner et les frais de stationnement"

"my first night at this hotel was a nightmare because there was yelling and people, slamming doors and people screaming in the halls"

"I am extremely disappointed with my experience at Hampton Inn NY-JFK. I had a confirmed reservation, yet when I arrived at the hotel at approximately 3:00–3:30 AM after a long international journey, I was informed that no rooms were available. It was unacceptable that a confirmed booking was not honored upon arrival. The airport shuttle service was also poorly managed. I had to wait nearly an hour for the shuttle, and there was no clear communication regarding the pickup process. Additionally,...

"Very friendly and welcoming staff. Food served until 11pm which was excellent for us! Shuttle bus option for airport so completely hassle free!"

"Very clean room and excellent service. Bedding was very clean and breakfast was amazing. The cinnamon rolls you have to try!!! Front desk staff was super friendly"

"All of the staff were very friendly and extremely helpful. The hourly shuttle was perfect to get to and from the airport plus plenty of parking on site (and next door) - which is hard to find at hotels near the airport. Our room was clean and appointed very well, just what we needed for the one night we stayed there. Cold water and welcome snacks were available to grab in the lobby, which was nice to have in the room to snack on. Fridge in room was a nice thing to have, which was missing in...

"M"

"The some of the staff were so rude when you ask for simple things like soap, the towels were so old and the bedsheets were either torn or didn’t fit. The hotel corridors were not clean the place has potential to be better with the right management staff attitude and can be cleaner"

"Clean hotel. We stayed in the best room with the view . Pleasant stay for three nights and 4 days"

"clean, tasteful, comfortable - just what a harried traveler needs"

"I like it was pretty close to the train station would have been better with a continental breakfast"

"Very attentive and friendly staff, the rooms were good sized and clean. Highly recommend to anyone who wants to stay in the area."

"Location was perfect"

"Hallways smelled like feet. Overall very clean quiet hotel."

"Not bad for a last minute stay"

"Hotel doesn't hold luggage, charged me a high fee for early check in, no benefits or courtesy for Hilton members. Snack and food prices were over $20. I guess when there are no much options available you have to go with what you find, but definitely will not be a future hotel choice."

"I did not like that. The Grooms were downstairs and below street level…. There were no amenities other than breakfast being included, which was very good. There are not that many food or restaurant options."

"Staff was helpful; hotel was quiet"

"Great staff small clean efficient rooms great price"

"I was pleasantly suprised how nice experience it was and felt more like a bed and breakfast than a hotel"