Lối vào nơi lưu trú

Nhận xét về Park Central Hotel New York

4 out of 5
Park Central Hotel New York
870 7th Ave, New York, NY

Nhận xét

7,8

Tốt

Đánh giá 10 - Xuất sắc. 1017/2787 nhận xét" "
Đánh giá 8 - Tốt. 857/2787 nhận xét" "
Đánh giá 6 - Được. 474/2787 nhận xét" "
Đánh giá 4 - Kém. 260/2787 nhận xét" "
Đánh giá 2 - Tồi. 179/2787 nhận xét" "

8,4/10

Sạch sẽ

8,2/10

Nhân viên & dịch vụ

7,2/10

Tiện nghi, dịch vụ

7,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,6/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Kyle

There was only 1 elevator working which was a hassle to wait for as it took so long to get down to the lobby or up to our room
Lưu trú 6 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Paul

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great the location. The only thing was there was only one elevator. So sometimes the wait was a little long. Hopefully the other one will be fixed soon
Lưu trú 7 đêm vào Tháng 5, 2024

4/10 - Kém

Kelly

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 5, 2024

4/10 - Kém

Kelly

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
What a terrible property! It has been over a year they are undergoing an elevator remodel, and it is just ridiculous! They wait for the elevator at times is 30 minutes long. They also have the audacity to charge $42 dollar "resort" fee when there is not coffee maker/coffee in the room. There is no mini fridge or minibar. Zero amenities! And if anything, they should waive this fee to compensate us for the elevator inconvenience! I also am extremely dissatisfied with the staff/service. I specifically called housekeeping one day at 3:00 pm as we were heading out to make sure our room got cleaned, and when we got back at 11:00 at night, guess what, our room was not serviced. Cannot believe this request was completely ignored, even after I specifically called requesting it. Their staff literally doesn't care! Another issue, on check-out day, I called at 8:30 in the morning to ask for a late check-out. The receptionist said, "Let me check and I'll call you back." 2 hours later, after no one called me back, I called once again asking for late check-out, and once again they apologized and said, " We will check on it and call you back." Surprise, surprise, NO ONE ever called me back! This is just nonsense. Every other hotel I have ever called to ask for late check-out tells you immediately, sure, no problem, or they tell you they can't accommodate it. What's with all the "We'll get back to you" nonsense! Skip this place. There are tons of other hotels in NYC.
Lưu trú 5 đêm vào Tháng 5, 2024

8/10 - Tốt

Jessica

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
The price for the hotel area was good. Nice location
Lưu trú 1 đêm vào Tháng 4, 2024

2/10 - Tồi

Nanthan

Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Over priced and hotel is not even clean
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Service trả lời vào 29/05/2024
Nanthan, thank you for sharing your feedback. Cleanliness is a top priority for us, and any concerns are taken seriously. Your comments will be reviewed by our team to ensure we uphold high standards. We hope you will consider giving us another opportunity in the future.

4/10 - Kém

Hardeep

Đi cùng bạn đồng hành
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Sạch sẽ, tiện nghi, dịch vụ
Considering we stopped at the hotel in Nov 24 and loved everything about the hotel, and returned again now and it took a 360 degree turn on it and dropped down so badly is a big surprise. We checked in fine went to our room and went to get the ironing board out which was broken I rang house keeping 3 times for a replacement and almost 2 hrs later it arrived. The carpet was filthy to the point there was nail cutting on the floor, the bathroom sink was blocked and a slight leak at the bottom, there was rubbish in the bedside table what I found as we were packing to leave, our dirty towels left in the bath tub from the morning, but were given fresh towels.and the lifts have been under construction for over 8 months, I could had built them a new lift shaft and fitted the lift. It reminded me of the old Park Central from 2006 when I first visited and then I did not until Nov last year. Will not be returning.
Lưu trú 2 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Jennifer

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Close to everything!!! I love staying here.
Lưu trú 5 đêm vào Tháng 3, 2024
Customer Service trả lời vào 27/05/2024
Jennifer, thank you for your fantastic feedback! Park Central Hotel New York is delighted you enjoyed its prime location and had an excellent stay. We're looking forward to welcoming you back soon!

8/10 - Tốt

Latchezar

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
There was only one working elevator and that was problematic.
Lưu trú 6 đêm vào Tháng 5, 2024
Customer Service trả lời vào 27/05/2024
Latchezar, thank you for sharing your feedback. The team will be looking into the issue you mentioned with the elevator. We are glad that you had an overall positive experience at Park Central Hotel New York. We hope to welcome you back in the future!

8/10 - Tốt

Lindsay

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I love the location, but only 1 elevator was working
Lưu trú 5 đêm vào Tháng 5, 2024
Customer Service trả lời vào 26/05/2024
Lindsay, thank you for sharing your thoughts. It's wonderful to hear that you loved the location of Park Central Hotel New York. We regret any inconvenience caused by the elevator situation and appreciate your understanding as we work to improve our services. We're looking forward to welcoming you back.

4/10 - Kém

Elizabeth

Đi cùng bạn đồng hành
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
No refrigerator in the room was a surprise. Had to take the service elevators multiple times due to them being worked on. That’s understandable. We decided we wanted to stay one more and night and tried to book through the front desk. The front desk attendant was rude and not helpful. We booked another night at a different hotel instead
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 26/05/2024
Elizabeth, thank you for your feedback. The situation with the refrigerator and the elevators' repairs is noted. It's unfortunate to hear about your interaction at the front desk. This does not reflect the service standards we aim to provide, and your comments will be reviewed internally. Safe travels on your next stay.

8/10 - Tốt

Gayle

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Half of the elevators were being repaired so wait times for elevators were long. There was no refrigerator in the room.
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Service trả lời vào 26/05/2024
Gayle, thank you for taking the time to share your feedback. The Park Central Hotel New York team is continuously working to improve the guest experience. We regret that you encountered extended wait times for the elevators and that there was no refrigerator in your room. Your observations will be shared with our team as we strive for excellence. We hope to welcome you back for an even better experience in the future.

10/10 - Xuất sắc

Sandra

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Perfecte ligging , zeer comfortabel bed!
Lưu trú 4 đêm vào Tháng 5, 2024
Customer Service trả lời vào 26/05/2024
Sandra, thank you for your wonderful review. Park Central Hotel New York is delighted you enjoyed the convenient location and found the bed extremely comfortable. We hope to welcome you back soon!

6/10 - Được

Steven

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room did not have working AC, there was a large trash bag of linens and towels outside the room door upon check-in, the toilet had a yellow film in the bowel, two of the drawers were broken, and the closet door was also broken. Others in my party, two other rooms, had similar experiences and some had even worse experiences.
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Service trả lời vào 26/05/2024
Steven, thank you for sharing your feedback. It is concerning to hear about the issues you and your party encountered during your stay. Our goal is to provide a comfortable environment, and we will address your comments internally to improve in these areas. We appreciate your insights and will work to ensure a better experience in the future.

8/10 - Tốt

Jennifer

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
There is only one elevator. Highly inconvenient. They state they r fixing it, but they have pretty permanent signs posted around. So it seems like it has been this way for a long time. They also need to update things as they had tape holding up the number signs outside the elevator. For the amount they charge these things should not be an issue.
Lưu trú 7 đêm vào Tháng 5, 2024
Customer Service trả lời vào 26/05/2024
Jennifer, thank you for your feedback. We understand the inconvenience caused by the elevator situation and assure you that efforts to address this are ongoing. We appreciate your observations about the facility and will consider them for future improvements. Your input is valuable, and we hope to have the chance to serve you better on your next visit.

8/10 - Tốt

Anders

Thích: Sạch sẽ, nhân viên & dịch vụ
Only 2 elevators working has problematic but everything else was great!
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 25/05/2024
Anders, thank you for your feedback. It's great to hear that overall, you enjoyed your stay at Park Central Hotel New York. We appreciate your patience with the elevator situation and are glad that the rest of your experience was positive. We hope to welcome you back soon!

8/10 - Tốt

Zylna

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Close, walkable to times square, central park, Rockefeller center, radio city music hall
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Service trả lời vào 25/05/2024
Zylna, thank you for highlighting our prime location near Times Square, Central Park, Rockefeller Center, and Radio City Music Hall. Park Central Hotel New York is delighted that our location contributed positively to your stay. We hope to welcome you back soon for another enjoyable visit!

6/10 - Được

Noor

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
Rooms were not clean. Remnant hair from previous stays were found in the shower. Only two elevators for the whole hotels
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Service trả lời vào 24/05/2024
Noor, thank you for your feedback. The cleanliness of our rooms is taken seriously, and it is disappointing to hear your room did not meet standards. The availability of elevators during busy times is noted, and we'll address this concern. We hope to have another opportunity to better serve you in the future.

6/10 - Được

Anne

Đi theo nhóm
Không thích: Sạch sẽ
Aus dem ersten Zimmer dass uns zugeteilt wurde sind wir wieder ausgezogen. Der Mülleimer war nicht geleert, Flecken auf den Polstern, es stand noch eine halb volle Flasche Wasser. Das Zimmer an sich war auch sehr in die Jahre gekommen. Das Bad Mega klein. In dem anderen Zimmer war es etwas besser, also Bad größer und sauberer. Aber um dahin zu kommen wartet man ewig auf den Aufzug. Für 800 Zimmer nur 1 funktionierender Aufzug… geht gar nicht. Man hat uns dann den Service Aufzug angeboten damit es schneller geht aber ging es selten. Wirklich schade.
Lưu trú 8 đêm vào Tháng 5, 2024
Customer Service trả lời vào 23/05/2024
Anne,It is unfortunate to hear that your experience did not meet your expectations. The housekeeping issues you pointed out are concerning, and we will ensure they are addressed. The elevator situation you described is not ideal, and we appreciate your patience during your stay. We hope you consider visiting again to see improvements in these areas.Thank you for your feedback.

10/10 - Xuất sắc

Mihaela

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I always stay to this hotel every time I come to Ny. For me it is the best price for quality, location and staff
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 23/05/2024
Mihaela, thank you for your loyalty and kind words about Park Central Hotel New York. The team is delighted to hear that you consistently enjoy the price, location, and service offered. We’re looking forward to welcoming you back on your next visit to New York!

10/10 - Xuất sắc

Gilberto, Rio De janeiro

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was excellent but one elevator was out of service anda the hotel sold out. We had to use the stairs many times
Lưu trú 7 đêm vào Tháng 5, 2024
Customer Service trả lời vào 23/05/2024
Gilberto,Thank you for your positive review of Park Central Hotel New York. We're delighted to hear you found your stay excellent. We apologize for the inconvenience caused by the elevator being out of service. Despite this, we hope you enjoyed the rest of your visit. We look forward to welcoming you back.

4/10 - Kém

Avery

Đi theo nhóm
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Upkeep at this property is very poor. Most notably there is a singular elevator working since others are broken. The elevators have seemingly been broken over a year based on other reviews. Guest are resorting to using the stairs.
Lưu trú 3 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Deanna

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ
Location Location Location Great everything
Lưu trú 4 đêm vào Tháng 4, 2024
Customer Service trả lời vào 23/05/2024
Deanna, thank you for sharing your positive feedback about Park Central Hotel New York! We're thrilled that you enjoyed its prime location and had a great experience overall. We look forward to welcoming you back soon!

4/10 - Kém

Sanaz

Đi theo nhóm, Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is our second time staying at this hotel, we stayed here at the same time last year for Columbia graduation. Last year they had one working elevator for the whole hotel and they still have the same issue again this year. However, Nowhere on their website or on Expedia did it state that the elevator is still under construction? If we would’ve known, we would not have stayed here. They charge a Daily resort fee But they provide no amenities; No water and no coffee in the rooms. There is no breakfast or anything else to be charged a resort fee for! The hotel is rundown; our bathroom door was broken and wood was peeling, the carpet was dirty, the mattress was old and sinking and very uncomfortable. It was a very noisy hotel, but that’s to be expected in older hotels in NYC. This place is motel quality at best and definitely not worth what you’re paying for . We will never stay here again.
Lưu trú 5 đêm vào Tháng 5, 2024
Customer Service trả lời vào 22/05/2024
Sanaz, thank you for sharing your feedback. It's concerning to hear about the issues you encountered during your stay. Elevator functionality is essential for guest convenience, and alternative accommodations or notifications should be explored if this persists. The experience with amenities and room conditions you described is not reflective of the standards aimed for. Your comments will be evaluated to explore improvements. Should you reconsider, efforts to enhance your experience will be prioritized.

6/10 - Được

Andres

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
good location if you are looking to stay near times square. The hotel is a little outdated.
Lưu trú 5 đêm vào Tháng 5, 2024
Customer Service trả lời vào 22/05/2024
Andres, we're pleased to hear that you appreciated our convenient location near Times Square. We continuously work to improve our facilities and will take your feedback into account. Thank you for sharing your experience.

8/10 - Tốt

Margarita

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Solo sirve un elevador…. Y aunque se usa el de servicio…. No de ja de ser complicado!!
Lưu trú 7 đêm vào Tháng 5, 2024
Customer Service trả lời vào 22/05/2024
Margarita, gracias por tu reseña. Nos alegra que se haya hospedado con nosotros en Park Central Hotel New York. Entendemos los inconvenientes causados por la situación del ascensor y agradecemos su paciencia. Nuestro equipo se esfuerza continuamente por mejorar las experiencias de nuestros huéspedes y sus comentarios son valiosos para ayudarnos a lograrlo. Esperamos recibirlo nuevamente en el futuro.

6/10 - Được

Deepti

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
Lack of elevators was not convenient . The air conditioner in the room was not working . We spoke to the front desk but nothing was done
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Service trả lời vào 22/05/2024
Deepti, thank you for sharing your feedback with us. We acknowledge your concerns regarding the convenience of elevator availability and the functionality of the air conditioner. Addressing guest concerns promptly is very important to us, and we will certainly look into what occurred during your stay. Your insights are valuable and will be used to enhance our guest experience.

8/10 - Tốt

Kelly

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The late night jazz music at the bar was a delight!
Lưu trú 4 đêm vào Tháng 5, 2024
Customer Service trả lời vào 22/05/2024
Kelly, thank you for sharing your experience. The team at Park Central Hotel New York is glad you enjoyed the late night jazz music at the bar. We look forward to welcoming you back to enjoy more delightful moments.

8/10 - Tốt

Yinan

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
elevator was not working properly. Had to wait really long times
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 21/05/2024
Yinan, thank you for bringing this to our attention. We're sorry you experienced a delay with the elevators. Your feedback is valuable and helps us improve. We hope to provide a better experience for you in the future at Park Central Hotel New York. We appreciate your understanding and patience.

8/10 - Tốt

Jacqueline

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property centrally located, close to Central Park, shopping and subway. Staff were friendly and helpful. Hotel is older but has received and continues to receive upgrades
Lưu trú 6 đêm vào Tháng 5, 2024
Customer Service trả lời vào 21/05/2024
Jacqueline, thank you for sharing your positive experience at Park Central Hotel New York. It is great to hear that you appreciated our central location and the convenience of being close to Central Park, shopping, and the subway. Our team members are delighted to know that they were friendly and helpful during your stay. We continually work on upgrading the property, and your feedback encourages us to keep improving. We're looking forward to welcoming you back soon!

8/10 - Tốt

Hathalee, Somerville

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 22/05/2024
Hathalee, thank you for your positive rating. Park Central Hotel New York strives to provide a comfortable and enjoyable stay for all guests. We hope you had a pleasant experience and look forward to welcoming you back in the future.

2/10 - Tồi

ERIC KAY

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room I had when you take a shower you are standing in water not draining down also only one elevator working at the time with all those people traveling. Won’t stay there again
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Service trả lời vào 20/05/2024
Eric, thank you for your feedback. It is disappointing to hear about the issues you encountered with your shower and the elevator. The team at the hotel is dedicated to maintaining a high standard of comfort and service for all guests. They appreciate your comments and will use them to improve the experience for future visitors.

8/10 - Tốt

Michelle

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Caroline, at tge front, was pleasant & helpful. The room was clean & confortable. Subway was very close & was super close to Central Park. Parking was not convenient & 2 city blocks away from Property. No ballet but the men out front were nice & directed the traffic pretty good. The elevators were getting repaired but the ambiance if the hotel was really nice.
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 20/05/2024
Michelle, thank you for sharing your experience with Park Central Hotel New York. It’s great to hear that Caroline provided you with excellent service and that you enjoyed the comfortable room and convenient location. Although parking was not entirely convenient, we are glad our team members were able to assist effectively. We appreciate your understanding regarding the elevator maintenance and positive remarks about the hotel ambiance. We’re looking forward to welcoming you back soon!

4/10 - Kém

vincent

Đi cùng gia đình
Không thích: Tiện nghi, dịch vụ
1. Short staff. 2. Staff for luggage openly ask for tips. 3. One Elevator broke down for 2-3 days. 4. Staff not courteous.
Lưu trú 6 đêm vào Tháng 5, 2024
Customer Service trả lời vào 20/05/2024
Vincent, thank you for sharing your feedback. The team is committed to providing excellent service, and it is regrettable you did not experience this during your stay. The team will review your comments about the service quality and work to ensure improvements are made. Your experience with the elevator and interactions with team members will be investigated further to prevent future occurrences. Thank you for bringing these issues to our attention.

6/10 - Được

Ajit

Đi cùng gia đình và trẻ nhỏ
Most of the elevators not working No views from rooms
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Service trả lời vào 20/05/2024
Ajit, thank you for sharing your feedback. It's unfortunate that you experienced issues with the elevators and room views during your stay. Your comments are valued and will help us improve for the future. Safe travels ahead.

2/10 - Tồi

daniel del

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 19/05/2024
We appreciate you taking the time to share your feedback, Daniel.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

2/10 - Tồi

KWANG TAG, Irvine

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I chose this hotel because it is close to central park and other building But I was deeply disappointed about 4 points. 1) no mini bar There is no refrigerator in the room and no complementary water So I should call housekeeping to take the refrigerator. 2) Hard to connect front desk I cannot find the button to front desk in the phone. I should ask concierge or housekeeping to connect front desk. And it needs also more than 2 minutes to connect them 3)only 1 elevator now for several level One of 2 elevators are now construction for upgrade, so everytime i use it, i should wait about 5min. 4) destination fee about 90usd After 1night, i saw the document for destination fee with 90usd. I never heard this fee. I complained the front desk but they told me it was normal I couldn’t understand it It is my 1st time to complain the hotel during 20yrs more than hundreds experience. I will not stay again here
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 18/05/2024
Kwang, thank you for sharing your experience. We're glad that our proximity to Central Park was a convenient aspect of your stay.Regarding your concerns, our team is always available to assist with room amenities like refrigerators. We understand the importance of easy access to the front desk and regret any inconvenience you encountered in trying to reach them.Elevator maintenance can be challenging, and we appreciate your patience as we work to upgrade our facilities. The destination fee, as mentioned by our team, is a standard charge for various amenities and services.We hope you consider giving us another opportunity in the future.

10/10 - Xuất sắc

Lakshmi, Troy

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 5, 2024
Customer Service trả lời vào 19/05/2024
Thank you for the great rating, Lakshmi!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Park Central Hotel New York! We hope you plan on staying with us again soon!We're looking forward to your next visit!

4/10 - Kém

Lucas

Hotel in poor repair, hidden fees
Lưu trú 4 đêm vào Tháng 5, 2024
Customer Service trả lời vào 17/05/2024
Lucas, it is concerning to hear about your experience. The team makes every effort to maintain the property and ensure transparency regarding any fees. Your feedback is essential for us to improve.

10/10 - Xuất sắc

Leigh Gillian

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Fabulous place to stay! I highly recommend it!
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Service trả lời vào 17/05/2024
Leigh, thank you for the wonderful review! The team at Park Central Hotel New York is thrilled to hear you enjoyed your stay. We truly appreciate your recommendation and look forward to welcoming you back soon!

4/10 - Kém

Ricardo

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 7 đêm vào Tháng 5, 2024
Customer Service trả lời vào 17/05/2024
Ricardo, thank you for your feedback. Park Central Hotel New York strives to provide a comfortable and smoke-free environment for all guests. We appreciate your understanding and acknowledge the smoking policy in place. Should you have any further comments or experiences you'd like to share, please feel free to reach out directly.

4/10 - Kém

Derek, Miami

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Property is under renovation. Elevators very limited. Long waits. No room service. Average at best.
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 15/05/2024
Derek, we appreciate your feedback. We're sorry to hear that the renovations caused inconvenience during your stay and understand that long wait times can be frustrating. We also acknowledge that your stay was not enhanced by room service. All these points are critical for us to improve your future experience with us. We hope to have the opportunity to better serve you in the future.

10/10 - Xuất sắc

Chrsitian

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel clean great staff. The best thing location. You can get to hotel by subway from jfk, and uou can easily get anywhere in the city.
Lưu trú 4 đêm vào Tháng 5, 2024
Customer Service trả lời vào 14/05/2024
Christian, it's wonderful to hear that you appreciated the cleanliness and excellent team members at Park Central Hotel New York. It seems that our prime location immensely added to your pleasant experience. We strive to make transportation accessible for all our guests. We hope to welcome you back again, making every subsequent stay as noteworthy as the last.

6/10 - Được

Paul

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Only 1 elevator car working. AC doesn't work. They provided a stand fan. Bathroom door handle falling off - trapped in bathroom
Lưu trú 4 đêm vào Tháng 5, 2024
Customer Service trả lời vào 13/05/2024
Paul, we appreciate your valuable feedback. While we constantly strive to facilitate both comfort and convenience, it appears that we missed the mark during your stay. We regret the issues you encountered, particularly with the elevator, air conditioning system, and bathroom door handle. Our team has been notified to look into the concerns raised. Should you give us another opportunity, we promise an improved experience. We look forward to welcoming you back.

6/10 - Được

Clare

Elevator terrible. Otherwise the hotel is fine. You must fix this problem!
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Service trả lời vào 14/05/2024
Clare, we regret to hear about your experience with our elevation system. Rest assured, we appreciate this feedback and our team is working to make necessary improvements. It's good to know you found the rest of your stay satisfactory. We hope you'll stay with us again at Park Central Hotel New York for an enhanced experience, and we appreciate your understanding.

6/10 - Được

Maria Victoria

Đi cùng gia đình
Thích: Sạch sẽ
lo mejor: esta super cerca del central park, de cualquier subte o bus para ir a cualquier lado. lo peor: no tiene frigobar ni cafetera la habitacion y no es lo suficientemente grande para un hotel de tan bonito como este.
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 10/05/2024
María, parece que apreciaste la conveniente ubicación del Park Central Hotel New York cerca de Central Park. Lamentamos escuchar sus inquietudes sobre las instalaciones y el tamaño de la habitación. Nuestro objetivo es crear un ambiente cómodo y relajante para todos nuestros huéspedes, por lo que sus comentarios son importantes. Tenga la seguridad de que lo consideraremos para mejorar la experiencia de nuestros huéspedes en el futuro. Esperamos tener la oportunidad de darle la bienvenida nuevamente una vez más en el futuro.

10/10 - Xuất sắc

Amado

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great price in a great location (other than the city taxes, those are the same as total hotel price in other locations! Eek!). The elevator situation is unfortunate, but we managed to work around it with planning.
Lưu trú 7 đêm vào Tháng 4, 2024
Customer Service trả lời vào 08/05/2024
Amado, we're delighted to hear that you found our prices and location to your liking. We understand your comments about the elevators and appreciate your patience and adaptability. It's our utmost priority at Park Central Hotel New York to ensure every aspect of your stay is smooth and enjoyable. We do hope to have the chance to welcome you back in the future.

8/10 - Tốt

Keyla

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Service trả lời vào 08/05/2024
Keyla, thank you for your positive rating on Expedia! It appears you didn't leave any specific feedback, but we're pleased that your stay at Park Central Hotel New York was favorable. We're always striving for the best guest experience, so if you have any comments or suggestions for improvements in the future, we appreciate your input. We hope to see you again soon!

2/10 - Tồi

Lianne, Boca Raton

Đi cùng gia đình
Không thích: Tiện nghi, dịch vụ
the elevator system is a mess. no dining, no bar, no fridge in the room and no room service. don't do it find something else. google reviews and make sure about the amenities.my mistake won't do it again
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Service trả lời vào 07/05/2024
Lianne, we regret to hear about your experience. We understand that the elevator system may not have met your expectations and acknowledge your notes on certain amenities. Our hotel continually evaluates its facilities and services based on valuable feedback like yours. Looking forward, we hope to have a chance to serve you better in the future.

8/10 - Tốt

Mark

Lưu trú 4 đêm vào Tháng 5, 2024
Customer Service trả lời vào 26/05/2024
Mark,Thank you for choosing Park Central Hotel New York and for sharing your rating. We're delighted to hear you had a positive experience. We appreciate your feedback and look forward to welcoming you back for another wonderful stay.Best regards,The Team at Park Central Hotel New York