6/10 - Được
Natal
14/06/2025
Thích: Tiện nghi, dịch vụ
I have stayed at this hotel numerous times and this was the first time that I was disappointed with their service. I called about the phone not working and no one ever came, used my cell for the call. The curtains on 1 of the windows were ripped, the snacks I ordered never came so I called the front desk, it arrived but within 30 minutes the snacks were delived again via a robot. Also, I ordered room service and they wanted to charge me $100 for a service fee which was obviously an error on the waitor, it's usually $10. Again, this is usally a great place to stay but lately their service and property has been lacking. One more thing when I called, using my cell, asking about my snacks, the front desk person hung up before I could ask for a late check out. Better customer service would be greatly appreciated.
Natal
Lưu trú 1 đêm vào Tháng 6, 2025