6/10 - Được
Min
22/07/2025
Không thích: Tiện nghi, dịch vụ
I booked this place on the strength of the rating but I have to admit that I felt really let down. It all started with the poor welcome and reception that we received i.e. left standing outside a closed gate with all our luggage under the hot sun for sometime before the staff eventually arrived and no help offered with our luggage.
The safe in the chalet did not work.
The waste water from the bathroom basin was emptying directly into the pond (with fish) behind the chalet as the waste pipe had become disconnected.
There was a strong sulphuric stench when we started using the water in the bathroom. I suspect that there may be bacterial build up in the water system.
The food in the restaurant was disappointing and was really hit and miss on what was served with my orders. I ordered an omelette for breakfast and was served scrambled eggs, ginger tea was served instead of green tea. What was supposed to come with rice noodles came with rice instead.
There were 3 power outages during our 2 days stay and no torch provided in the chalet. These last from 30 minutes to nearly 2 hours. No back up generator and communication was really poor.
On the plus side, the staff tries their best. They were very helpful and friendly but cannot compensate for the poor amenities.
The area around the chalet is lovely but the location is quite remote. It is a drive to get anywhere. Around 15 minutes to Tam Coc.
Min
Lưu trú 2 đêm vào Tháng 7, 2025
