Khách sạn Nishimachi

"This deserves much more than an 8.4 rating. We had one of the best ski stays ever at the Arai and we’ve stayed at Chamonix, Aspen, Jackson Hole, and Big Sky. The hospitality and food was amazing with some of the best service possible. The price was so much more reasonable than any other US destination. Thank you Lotte Arai."

"Friendly staff, clean room, nice view "

"A great experience. Staff was amazing and made sure our stay was perfect, from the room, meals, onsen and transport. We went with our kids and they said this was their favorite stay during our trip in Japan. Highly recommend."

"The snow monkeys were within walking distance. The rooms were large, and the views were beautiful. Communication with staff is complicated."

"スタッフの対応が良かった、"

"Clean room, great service and connected to the train station is a plus!"

"The thoughtful staff, excellent kaiseiki dinner made our stay a fabulous one. The property is well kept & we experienced warm, Japanese hospitality - from lunch recommendations, snowball toys, to free flow drinks at the lobby and room. We loved Shibu Onsen town & Shibu hotel made it all the more special. The Onsen was great especially during winter. "

"Wonderful hot springs. "

"So grateful for the loaner umbrellas. We really needed them!"

"温泉、夕食が特に素晴らしかった。"

"Desayuno japonés delicioso. Cenas increíbles. El servicio al cliente de Yumoto-san fue otro nivel y estaré siempre agradecido por el esfuerzo, respeto y cariño con el que hace su trabajo e hizo nuestra estancia más placentera y práctica. "

"The room was very clean and staff very nice. "

"Staff was friendly and polite, the morning buffet was stunning."

"Excellent weekend get away"

"とても清潔でスタッフの方々の笑顔がとても印象に残ってます。朝食のスタッフの方に、「ライブラリーから妙高山がとてもきれいなのでコーヒーをお持ちになってどうぞ」と仰って頂き、おもてなしの心を感じました。"

"とても暖かいサービスに感激でした！"

"Wir hatten ein Japan Deluxe Zimmer mit eigenen Onsen. Das Personal war sehr freundlich, aufmerksam und hilfsbereit. Hatten für das Dinner und Frühstück einen privaten Raum ( Japan Style) Das Dinner und Frühstück war ausgezeichnet und bestand aus mehreren Gängen. Ein Lob an die Küche und das Service ⭐⭐⭐⭐⭐"

"All employees in the hotel are nice & helpful."

"This was by far my greatest stay so far in japan. Amazing food, amazing building, amazing onsen! But westerners be wary, you will need to sacrifice some of your typical understanding of amenitys, theres no showers in the rooms, and very little english is spoken in this whole town. That being said i cant rate it less than 5 stars! If you come to this hotel, be prepared to eat (amazing) foods you never thought youd try, and immerse youself in the japanese culture. If you do not want to immerse...

"We had such an amazing experience here. Great place in this charming village of Japan. We’ll definitely come back. "