4/10 - Kém
Inga
Đi cùng gia đình và trẻ nhỏ
29/04/2026
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We originally booked at Riu Palace Aruba – All Inclusive, but were moved to Barcelo Aruba due to renovations — with no price adjustment, despite a glaring downgrade in quality. We traveled as a large family with three separate rooms, and the issues were consistent across all of them.
The rooms lacked essentials you'd expect at a 3-star hotel — no hair conditioner, no body lotion, and showers clearly not cleaned daily. Multiple requests to replenish the shower gel dispenser went ignored. Our children reported identical conditions and virtually nonexistent service in their rooms.
My son's room phone didn't work. Despite acknowledging the issue and promising a replacement, it was never fixed. Paint was visibly peeling off hallway ceilings — clear signs of neglected upkeep that contradict the hotel's rating.
Beach umbrellas were severely insufficient, forcing us to wake up at 4:30 AM to secure shade and chairs — an artificial problem not seen at neighboring hotels and easily fixable. The towel policy was equally frustrating: service was listed until 6 PM, yet staff refused to hand out towels after 5 PM, while the pool and beach remained open and in use.
For an all-inclusive resort, the food quality, variety, and dietary options were disappointing and well below what the hotel's rating and price suggest.
Overall, a deeply disappointing experience for a large amount of money — consistent across our entire family.
Inga
Lưu trú 7 đêm vào Tháng 4, 2026
