Khu phòng họp

Nhận xét về Norfolk Waterside Marriott

3.5 out of 5
Norfolk Waterside Marriott
235 E Main St, Norfolk, VA

Nhận xét

8,2

Rất tốt

Đánh giá 10 - Xuất sắc. 484/1006 nhận xét" "
Đánh giá 8 - Tốt. 254/1006 nhận xét" "
Đánh giá 6 - Được. 141/1006 nhận xét" "
Đánh giá 4 - Kém. 73/1006 nhận xét" "
Đánh giá 2 - Tồi. 54/1006 nhận xét" "

8,6/10

Sạch sẽ

8,6/10

Nhân viên & dịch vụ

8,2/10

Tiện nghi, dịch vụ

8,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,6/10

Thân thiện với môi trường

Nhận xét

6/10 - Được

Melvin

Thích: Nhân viên & dịch vụ
We asked for a room with a shower because my husband has back issues. Room had a tub. Parking was inconvenient.
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Taheedah

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 2, 2024
General Manager trả lời vào 24/05/2024
Dear Taheedah, Thank you for the perfect rating of your time at Norfolk Waterside Marriott. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Sincerely, General Manager

10/10 - Xuất sắc

Rebecca L

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property didn’t disappoint. It had a water view and it was in a great location within walking distance to waterfront marina, shopping and restaurants as well as entertainment.
Lưu trú 1 đêm vào Tháng 5, 2024
Zen trả lời vào 24/05/2024
Thank you for your feedback

10/10 - Xuất sắc

Martha

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful hotel, near the water, lots of eateries nearby, Lobby was beautiful
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 20/05/2024
Dear Martha, Thank you for the review of your stay at Norfolk Waterside Marriott. We are pleased you enjoyed our beautiful property and excellent lobby area. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Sincerely, General Manager

6/10 - Được

Grindly

Thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 5, 2024
GENERAL MANAGER trả lời vào 12/05/2024
Dear Grindly, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely, General Manager

10/10 - Xuất sắc

Etha, Winston Salem

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Was very disappointed we could not use the pool due to an event they said was taking place all day at the pool.
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 06/05/2024
Dear Etha, Thank you for choosing our hotel.  We would like to apologize for the frustration you experienced due to not being able to use our pool. We are grateful for your patience, and regret not meeting your expectations. Once again, thank you for taking the time to share your feedback. Hopefully, we can welcome you back and show you the experience you deserve.Sincerely, General Manager

6/10 - Được

Brian

Khách đi công tác, Đi cùng bạn đồng hành
We have been here many times. Usually very good. This time, very disappointed. Many events being held for the weekend; much noise in the hallways ALL NIGHT. Likely will not book again if it might be an event weekend.
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 06/05/2024
Dear Brian, Thank you for sharing your recent experience with us. We are sorry that your stay this time did not meet all of your expectations, especially considering your positive past experiences with us. We also hope you will accept our apologies for the noise disturbances you experienced.  In the future, please know our front desk staff is always available to help make you as comfortable as possible. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, General Manager

10/10 - Xuất sắc

Sharone

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Mark S. trả lời vào 07/05/2024
Thank you for sharing your feedback!

10/10 - Xuất sắc

Alexandra, Pflugerville

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice and comfy rooms. Lush bedding and an AMAZING shower. This hotel is updated and in a great area, you can easily walk to plenty of touristy spots. Plus dining and shopping options are all around. I definitely would stay here again
Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 01/05/2024
Dear Alexandra, Thank you for the excellent review of your stay at Norfolk Waterside Marriott. We are pleased you found our location in the heart of the city's charming downtown district to be perfect for your plans. We are also glad that you loved our comfortable accommodations and could have a relaxing shower. We are thrilled to read that you have already decided to stay with us again, and we look forward to having the pleasure of hosting you once more.Sincerely,Dear Alexandra, Thank you for the excellent review of your stay at Norfolk Waterside Marriott. We are pleased you found our location in the heart of the city's charming downtown district to be perfect for your plans. We are also glad that you loved our comfortable accommodations and could have a relaxing shower. We are thrilled to read that you have already decided to stay with us again, and we look forward to having the pleasure of hosting you once more.Sincerely,General Manager

10/10 - Xuất sắc

Diana

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was in a great location for what we were doing, allowing us to walk to different places. The parking was easy and convenient to take luggage, packages to the room.
Lưu trú 5 đêm vào Tháng 4, 2024
General Manager trả lời vào 29/04/2024
Dear Diana, Thank you for the excellent review of your stay at Norfolk Waterside Marriott. We appreciate you pointing out our convenient location and amenities. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience.Sincerely, General Manager

8/10 - Tốt

Robert

Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 19/05/2024
Dear Robert, Thank you for choosing Norfolk Waterside Marriott. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,General Manager

8/10 - Tốt

Debra Lynn

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 4, 2024
Zeniyah H. trả lời vào 07/05/2024
Thank you for your feedback we greatly appreciate it.

10/10 - Xuất sắc

Richard

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 26/04/2024
Dear Richard, Thank you for choosing Norfolk Waterside Marriott. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,General Manager

10/10 - Xuất sắc

Jerry

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We weren’t there long. The room was clean.
Lưu trú 1 đêm vào Tháng 4, 2024
Zeniyah H. trả lời vào 07/05/2024
Thank you for your feedback we greatly appreciate it.

10/10 - Xuất sắc

Warren

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Dining options ere good but pricey
Lưu trú 1 đêm vào Tháng 4, 2024
Zeniyah H. trả lời vào 07/05/2024
Thank you for your feedback we greatly appreciate it.

10/10 - Xuất sắc

David

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Close to off property dining options. Entertainment options nearby.
Lưu trú 1 đêm vào Tháng 4, 2024
Zeniyah H. trả lời vào 07/05/2024
Thank you for your feedback we greatly appreciate it.

10/10 - Xuất sắc

Karan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 2, 2024
General Manager trả lời vào 25/04/2024
Dear Karan, Thank you for choosing Norfolk Waterside Marriott and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,General Manager

4/10 - Kém

Janet

Lưu trú 2 đêm vào Tháng 4, 2024
General Manager trả lời vào 22/04/2024
Dear Janet, Thank you for choosing to stay at our hotel. We are genuinely sorry for not meeting your expectations during your visit. Our front desk is staffed around the clock to make you as comfortable as possible and also to respond to requests and resolve unexpected issues. We are especially sorry if you reported an issue and we did not respond. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver.Sincerely, General Manager

10/10 - Xuất sắc

Robert

Friendly staff, beautiful,clean rooms! Great environment surrounding the hotel!
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 16/04/2024
Dear Robert, We appreciate you choosing us for your recent stay. Thank you very much for the terrific comments about the attentive staff, and we will share your compliments with our team. We are delighted our hotel offers everything you need for you to enjoy a relaxing stay, and we are glad you liked our fresh accommodations and pleasant atmosphere. It was our pleasure hosting you, and we look forward to welcoming you at Norfolk Waterside Marriott.Sincerely,General Manager

10/10 - Xuất sắc

Cathy

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was a perfect location to stay Close to everything Staff was very friendly and helpful
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 16/04/2024
Dear Cathy, Thank you for the excellent review of your stay at Norfolk Waterside Marriott. We are pleased you found our location in the heart of the city's charming downtown district to be perfect for your plans. Thank you for highlighting our friendly staff. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Sincerely, General Manager

8/10 - Tốt

Tamyka

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ
I was really disappointed when I spilled water on the bathroom floor and when I wiped it up the floor was filthy. I hadn’t been in the room yet and I just checked in. I don’t think they need to change how they clean. Them dust mops don’t clean dirt very well clearly. But its location is great for the waterside. It’s walking distance. The waterside has good eats and drinks.
Lưu trú 4 đêm vào Tháng 3, 2024
Zeniyah H. trả lời vào 07/05/2024
Thank you for your feedback we greatly appreciate it. We apologize for any inconvenience this may have caused. We hope to meet your expectations in future stays.

6/10 - Được

Barbara

Đi cùng bạn đồng hành
I was disappointed in the quality of the hotel. The rooms are poorly designed. For example, you cannot open the closet door if the bathroom door is open, and hung sliding doors are just a hassle. The bathroom floor felt sticky. An alarm went off in the adjacent connected room at 6 a.m. and rang until I figured out how to contact the front desk and someone was sent up to turn it off. While the front desk attendant told me that this has been a problem there and apologized, the bill was not adjusted for the inconvenience of waking up at that hour when I really needed the sleep. There are no additional bed coverings, such as a blanket, in the closet, and no spread or coverlet on the bed - I used a jacket to cover my legs to stay warm enough. Instructions on using the shower might be helpful to guests who have not used a similar system. We figured it out, but it took awhile.
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 14/04/2024
Dear Barbara, Thank you for evaluating your recent stay with us. We are sorry for the concerns with your room and the difficulties you encountered due to the alarm in the adjacent room. We always want to exceed our guests' expectations, so we are disappointed that we have not resolved your concerns satisfactorily. This kind of feedback reminds our team to be more careful in the future. Your remarks have been shared with the appropriate individuals to ensure a better stay for future guests, and we are grateful for your patience. Moreover, we are sorry for the housekeeping oversights during your stay and for the inconvenience you had with the bedding. This is not typical nor acceptable, and we will look into these matters to ensure they are not repeated. Thank you for choosing us for your visit to Norfolk; we would welcome another occasion to provide you with the seamless hospitality we are known for.Sincerely, General Manager

10/10 - Xuất sắc

Howard

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Being close to shopping areas
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 13/04/2024
Dear Howard, Thank you for the excellent review of your stay at Norfolk Waterside Marriott. We are pleased you found our location in the heart of the city's charming downtown district to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Sincerely, General Manager

8/10 - Tốt

Janet, wichita

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely view. Friendly staff. Comfortable rooms
Lưu trú 1 đêm vào Tháng 4, 2024
Zeniyah H. trả lời vào 07/05/2024
Thank you for your feedback we greatly appreciate it.

8/10 - Tốt

Teresa

You need real doors on the bathrooms and fans in the bathroom. No privacy which is a big turn off
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 13/04/2024
Dear Teresa, Thank you for taking the time to share about your stay at Norfolk Waterside Marriott. We are always excited to receive positive comments from our guests, but we are also grateful to learn from reviews like yours. We apologize for any discomfort caused by our bathroom door design. We recognize the importance of privacy, and your feedback is instrumental in our ongoing efforts to provide a better experience for our guests. We hope you will revisit whenever your travels bring you back this way.Sincerely, General Manager

10/10 - Xuất sắc

Carrie Ann

Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 03/05/2024
Dear Ms. Ann, Thank you for choosing Norfolk Waterside Marriott. We were pleased that we exceeded your expectations during your visit to our city. Thank you again for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Sincerely,General Manager

10/10 - Xuất sắc

Katie

Lưu trú 1 đêm vào Tháng 4, 2024
Zeniyah H. trả lời vào 07/05/2024
Thank you for your feedback we greatly appreciate it.

2/10 - Tồi

Aaliyah

Lưu trú 1 đêm vào Tháng 3, 2024
GENERAL MANAGER trả lời vào 24/04/2024
Dear Aaliyah, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless visit; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely, General Manager

8/10 - Tốt

Nicholas

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was great! My only complaint is that the bed is a little too firm, but thats just a personal preference.
Lưu trú 2 đêm vào Tháng 3, 2024
Zeniyah H. trả lời vào 07/05/2024
Thank you for your feedback we greatly appreciate it.

10/10 - Xuất sắc

Rachel

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Easy parking
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 01/04/2024
Dear Rachel, Thank you for taking the time to share that your stay at Norfolk Waterside Marriott was perfect in every way. We appreciate you mentioning that you could take advantage of our amenities, and we hope we will be your home whenever you are in the area.Sincerely, General Manager

4/10 - Kém

Gayathri

Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
After we checked in, we received a letter under our door that said that the water would be shut off the following day from 10am-3pm. They knew this when we checked in but didn't tell us so we didn't have an opportunity to change hotels. When we went to complain, they basically said, "we told you it was going to happen so we don't have to compensate you in any way." Had we known before we checked in, we would have changed hotels. The next morning, the toilet backed up.
Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 01/04/2024
Dear Gayathri, We sincerely apologize for any inconvenience you experienced due to the lack of water; we will share your comments appropriately. We understand the frustration and inconvenience you must have had, and we are grateful for your patience. We are also sorry to learn about the issues you encountered in your accommodations. Thank you again, and we hope to regain your trust and make it up to you on your next visit.Sincerely,General Manager

8/10 - Tốt

Jasmine

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Arrived late, but the views from my room were immaculate. It was clean, but I always clean also before making myself comfortable. It was quiet. I found a great place to park on the street or you can utilize the garage across the street. My breakfast came to my room hot and ready. Will stay again.
Lưu trú 1 đêm vào Tháng 3, 2024
Cee Cee trả lời vào 06/04/2024
Thanks for staying with us.

10/10 - Xuất sắc

Brenda

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We thoroughly enjoyed our stay at the Waterside Marriott. Our room was clean, the bedding and towels were great and we appreciated all of the outlets for charging, small touches, etc. Our room had a fridge which was a nice touch as well as a blow dryer and ironing board available. Really pleased with our stay and the location was great!
Lưu trú 3 đêm vào Tháng 3, 2024
General Manager trả lời vào 26/03/2024
Dear Brenda, Thank you for choosing Norfolk Waterside Marriott and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit. We are also happy your room provided all the comforts you expected and that you enjoyed all of the in-room amenities we provide. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Sincerely,General Manager

8/10 - Tốt

Leslie

Khách đi công tác
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I loved everything but the wait staff at breakfast. All other staff were fantastic.
Lưu trú 3 đêm vào Tháng 3, 2024
Cee Cee trả lời vào 06/04/2024
Thanks for staying with us.

8/10 - Tốt

Robert

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Mark S. trả lời vào 23/03/2024
Thank you for sharing your feedback!

2/10 - Tồi

Julius

Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 06/04/2024
Dear Julius, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sincerely, General Manager

10/10 - Xuất sắc

Ambria

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 18/03/2024
Dear Ambria, Thank you for taking the time to post a nice rating of Norfolk Waterside Marriott. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay.Sincerely,General Manager

8/10 - Tốt

Shujun

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It would be nice if the sound insulation was better.
Lưu trú 1 đêm vào Tháng 2, 2024
Mark S. trả lời vào 23/03/2024
Thank you for sharing this feedback!

10/10 - Xuất sắc

William, Boston

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Having a city garage across the street with a direct access from the 3rd floor was very convenient. Also an easy walk to the maritime museum and the Wisconsin. Nice breakfast room on the 2nd floor and adjacent restaurant on the ground floor was excellent.
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 10/03/2024
Dear William, Thank you for the excellent review of your stay at Norfolk Waterside Marriott. We are pleased you found our location in the heart of the city's charming downtown district to be perfect for your plans We are also glad that you enjoyed our amenities. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Sincerely, General Manager

10/10 - Xuất sắc

Cecilia

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was fabulous and the staff was amazing especially the valet team.
Lưu trú 2 đêm vào Tháng 2, 2024
Mark S. trả lời vào 23/03/2024
Thank you for sharing this feedback!

4/10 - Kém

Shannon

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Check in was chaotic - no orderly line to join for front desk. Room booked was not available when we checked in. We did get a "better" room, but it had one king bed and a pull out instead of 2 doubles. Toilet did not work in room provided - engineering came to fix after second call to front desk. Hotel pool was over chlorinated - you could smell it when the elevator doors opened. Four elevators for 26 floors, and one wasn't working. Check out was a disaster waiting for an elevator - I ended up walking from the 17th floor. Also - smoking right in front of the door was out of control. Hotel needs to regulate that better.
Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 05/03/2024
Dear Shannon, Thank you for evaluating your stay with us. We sincerely apologize for the issues you had during check-in and the maintenance issue with the room. We are known for our exceptional service and attention to detail, and we are disappointed this was not your experience. We have reviewed your comments with our team to improve our guest experience. Moreover, we are sorry for the difficulties you had with the elevators and the disappointment with the pool. We will share your comments with appropriate individuals. We have also noted your concerns about smoking and will convey your suggestion to our team properly. We hope you will give us another opportunity to regain your trust.Sincerely, General Manager

10/10 - Xuất sắc

cherie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I especially appreciated the staff. They were all really kind, warm and inviting. Thank you to the team there. It’s the little things.
Lưu trú 2 đêm vào Tháng 2, 2024
Mark S. trả lời vào 05/03/2024
Thank you for sharing your feedback, we'll be sure to share this with the team.

8/10 - Tốt

Rema

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Their valet parking and service is a little challenging. Area to park for valet service was always full and only one or two valets were working so a few of us had to double park because street parking was not available. No one was available outside to tell us to double park. Had to go inside to find this out. Other than that we had a pleasant stay and loved the modern fixtures and decor.
Lưu trú 2 đêm vào Tháng 2, 2024
General Manager trả lời vào 02/03/2024
Dear Rema, Thank you for choosing Norfolk Waterside Marriott for your recent stay. We are pleased to know that your overall experience was satisfying and that you loved our beautiful property. However, we apologize for the inconvenience you had with our valet service. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,General Manager

8/10 - Tốt

Ashana

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
General Manager trả lời vào 02/03/2024
Dear Ashana, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Norfolk Waterside Marriott. We look forward to welcoming you back on your next visit!Sincerely,General Manager

8/10 - Tốt

FRED

Lưu trú 1 đêm vào Tháng 2, 2024
Mark S. trả lời vào 23/03/2024
Thank you for sharing this feedback!

10/10 - Xuất sắc

renee

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
From start to end my stay was great. The friendly staff made check in and check out a breeze. They provided local knowledge of the places around us and seemed to genuinely enjoy their customers. The room was spacious with a comfortable bed, coffee and tea service, and hygiene amenities. I did not get to make use of their pool or gym but other customers raved about them.
Lưu trú 1 đêm vào Tháng 2, 2024
Mark S. trả lời vào 05/03/2024
We are pleased to know you enjoyed your stay. Thank you for sharing your feedback.

10/10 - Xuất sắc

Johnny

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
General Manager trả lời vào 24/02/2024
Dear Johnny, Thank you for choosing Norfolk Waterside Marriott and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,General Manager

6/10 - Được

robinn, Holdfast

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Beds could be better
Lưu trú 2 đêm vào Tháng 2, 2024
General Manager trả lời vào 19/02/2024
Dear Robinn, Thank you for your recent stay and for taking the time to leave a review. We want every guest who stays with us to have a relaxing, rejuvenating visit. We are disappointed this was not your experience, and we hope you will accept our apology. Please know our front desk associates are always available to help make you as comfortable as possible. We appreciate you mentioning how much you enjoyed your overall experience, and we hope you will stay with us again the next time you are in the area.Sincerely,General Manager

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Wedding weekend
A very accommodating staff. We had a 4 o’clock wedding to attend and front desk staff worked it out for us to check in early! All staff members had a smile and eager to assist.
Lưu trú 1 đêm vào Tháng 2, 2024
Mark S. trả lời vào 05/03/2024
We are pleased to know you enjoyed your stay. Thank you for your feedback!

10/10 - Xuất sắc

Nathan, Washington

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel
Lưu trú 2 đêm vào Tháng 2, 2024
General Manager trả lời vào 19/02/2024
Dear Nathan, We are delighted you enjoyed your stay at Norfolk Waterside Marriott. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Sincerely,General Manager