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"This was a very nice property and we had a very nice stay. Overall we were happy with our stay. We had a Privilege Rooftop Junior Suite. The room was big enough but wasn’t as clean and nice as we were expecting. When we arrived, our room was missing a coffee maker, the pull out couch was broken (more on this), the fridge in the room was never cold (24 hours for anything in it to be remotely chilled), the floors weren’t very clean, the pergola on the rooftop was missing and none of the outdoor furniture had any cushions. As for the couch issue, we reported it as broken to our butler, he and another butler came to the room to check it out. They said it’s just used a lot but when made into a bed it would be fine (when sitting as a couch you sunk into the middle). They then left without checking the couch any further. That night when housekeeping came to turn the couch into a bed (much later than we wanted as it had been a very long travel day) we found out there was no bed mattress in the couch, which explained why it seemed broken. Had the butler really looked into this, it could have been remedied much sooner. The housekeeper then had to go track down a mattress to bring up which took roughly an hour. Overall we were underwhelmed with the butler service. We felt there wasn’t much value out of it. The Privilege was worth it for the areas by the pools and beach however. Jillesa in the Privilege area by the kids pool was the BEST. She made our trip. Terry Ann at the beach, great!"

"The experience was awesome. The weather, food and drinks were awesome. The staff is amazing in every part of the resort."

"Great views! Friendly staff, food and drinks all great!"

"Moon Palace was an awesome space to spend our spring break. There were activities for everyone in the family. My kids loved the 24-hours room service. There was always something to do and some place to eat. We had no issues with booking dinner reservations. All the restaurants had great food. We loved the various selections. This experience was worth it. "

"We were at Ocean Eden for four luxurious nights. The property is beautiful, the food is delicious, and the drinks are plentiful. We particularly enjoyed dinner at the following restaurants: the Blue Moon Restaurant, the Steakhouse Restaurant, the Red Snapper, and Sugar Cane. Breakfast and lunch at the Marlin Restaurant were delightful and far less crowded. A cold front moved in after our first night bringing up a huge amount of seaweed, making the beach area essentially unusable for a few days, but the views were still amazing. The pool is the drawing point, so if you are a big beach fan, this may not be the place for you. There was live music each evening, and the sports bar is a fun spot. We would certainly come back again. "

"Customer service was great!! Big up Toni-Ann at check in. Need more cleaning staff to main the the rooms and ensure check in time is ontime, I’m not sure if it’s because of the impact of the storm Mellissa that had impacted Jamaica , they are still working to get back on business. Because our phone and tv wasn’t working and little to no effort was made to approach the issue. Limited options at the bar, cocktail wasn’t cocktailing "

"Very nice place . Would come again ."

"Property is beautiful but i did not enjoy my stay. Main pool was closed for half of my stay. Staff wasnt really friendly. Excellence club doesnt get you any perks; Everyone can access the “private” beach and pool. I booked the Excellence club suite with the swim-up pool, they dont bring drinks to the swim-up. After calling the service desk a few times I was finally told they dont offer that service and that I would have to leave my room to get a drink like everyone else. Getting a drink was hard anywhere in the resort. Room service always took longer than an hour. Gift shop prices are outrageous. Every restaurant has a dress code and its strictly enforced. I recommend Magna and Jerk Hut for lunch and dinner. "

"Staff needs to be a bit more hospitable "