4/10 - Kém
Liana
Đi cùng gia đình và trẻ nhỏ
25/11/2025
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Checked in & reservation was for two rooms. I requested we have connecting rooms and was told, “we have none available those are occupied and won’t be able to offer the connection” long shot here but one would THINK if one person is booking two rooms more then likely they like them to be connected. Poor planning!!!
when we got to the room smelled of cigarettes. Room was very dirty carpets had not been vacuumed, we found nail clippings!!
Lighting for the rooms are wall lights and lamp only! Most of the bulbs were out, very dark and dimmed and different wattage. Probably an attempt to hide the disgusting condition. Bathrooms were not cleaned properly! Toilet base and floors were not cleaned properly still songs of urine and hair and trash on the floor. Wasn’t swept or wiped clean. Shower curtain was gross!! As I proceeded to pick up the phone to contact the front desk it was so dirty I couldn’t even bring myself to use it. I decided to walk back downstairs to discuss it with staff. They were quickly able to get us another two rooms same staff member that said no connection rooms were available suddenly said “let me see if there’s any available”(umm I thought it was stated 10mins ago there wasn’t) must not been we didn’t get them. This room was cleaner however it could’ve been better. The carpet didn’t have any nail clippings, shower curtain was still gross. Lights were still out & different wattage/color in their lamps.
I do have photos of all this unfortunately cant upload
Liana
Lưu trú 1 đêm vào Tháng 11, 2025
