Khách sạn Norvell

"I like everything"

"I very rarely complain, I was looking forward to staying at the hotel. When we arrived it was late and the lobby, empty, was fairly dark (which I understand given the time frame), it took fairly long awhile for someone to come to the front desk. I rang the desk bell a few times until eventually someone came. I understand that the hotel is older but the rooms were filthy (more so the bathroom), just dirty. We went for breakfast in the am that was suppose to be open until nine and we arrived at...

"The lobby was clean and updated. The room, on the other hand, showed its age."

"Our room was clean but it has very strong odors. Pillows were not great. Cover had some stains. Breakfast was ok"

"Relative new construction with a great staff."

"Nice location close to lakes and makes a good location for a quiet countryside visit."

"Bar was well stocked and drinks were cold if not on ice. Staff was attentive and pleasant I was assured my needs would be met with just a phone call from my room. Air conditioning was confusing as the ground fault breaker on the power cord had been tripped but once that was corrected the comfort level in the room was as I expected. Bathroom needs renovated not just updated- Bath tub had a hole.in the upper side of the tub. The bathroom tile floor was visibly worn in traffic areas. A piece...

"Clean newly built hotel lots of amenities price was fair not expensive not cheap. Staff was accommodating good breakfast nothing spectacular but good."

"The hotel was poorly staffed. The breakfast was not fully stocked and all hot options were cold. The person working in the kitchen complained to us that staff was not showing up to work, and she didnt have enough help. Our room was ok, but it was not that clean. Bathroom floor was not cleaned and there was dirt on on the moldings. The bed was ok. We will look for another hotel near Lansing next time."

"Breakfast was decent "

"We are"

"The breakfast was wonderful and kept stocked and clean. Front office staff was welcoming and kind. There was a snafu with our reservation and they were helpful and apologetic. The room itself left a lot to be desired. There was leftover food under the pull outcouch, the corners of the room were dirty and had pieces of the drywall on the floor. The chair was stained with something orange and flipping the cushion didn't make much of a difference. Overall, breakfast and the staff (front desk and...

"My room was clean and furnished nicely. The lobby and dining area were well kept. The hallways and stairways looked dirty and smelled badly. I could smell marijuana in the stairways and throughout the hallway. Need a covered smoking section near one entrance to keep people away from the entrances smoking. I gave it a try based on price but I won’t be returning there again."

"There was nothing we didn’t like friendly staff nice place"

"Clean room nice pool and hot tub"

"Really quite and private the area seemed, but the building could DEFINITELY use some up dating that’s all I’m guna say 😳 Super professional and friendly staff tho"