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"What a wonderful hotel! We had an amazing stay here and the location is unbeatable (3min walk to Theater Massimo). The room was perfect with a balcony, a really comfortable bed, and an amazing shower. The staff was fantastic and so helpful. 10/10 for me, no complaints and we will stay here again the next time we are in Palermo. "

"Room was clean; location great."

"the location is excellent. the room is descent, but the key system is a bit awkward. the breakfast is very dominated by bread and sweet breads."

"Outstanding customer service at the Front Desk"

"Very good"

"This is a slightly shabby Grande Dame that seems to get most of it's guests through group travel. The room was large and well-appointed, though slightly oddly laid out with a deep bath but no separate shower. The bedding could use a refresh, particularly mattress and pillows. The breakfast was fine, though not of the highest quality (terrible cappuccino) and the staff very formal and obsequious. The location was great, and that really made it work for us."

"Nicely decorated and arranged, within the restrictions of an old building. The electricity supply was dodgy, 2 power cuts in the area in 2 days so be prepared!"

"Excellent. Wonderful accommodations and staff. Close to everything. Recommend highly."

"Be under no dellusions, at very best a 2-star hotel. Currently undergoing major renovation with severe disruption & noise. Some rooms renovated, many ongoing & others in bad repair, decades out of date. Initially given a South facing refurbished room, but no air condtioning. Apparently council prevent its use until May/June (but not outlined in hotel adverts). Room was an absolute oven day & night, plus unbearable construction & traffic noise with windows open & imposible to sleep. Complained about this & medical issues over next 2-days. No result until I then threw a tantrum at lobby. Manager wouldn't admit to being manager & ran off. Eventually 30mins later a part time staff member issued a North facing older room in poor repair. Much cooler, but no electrics. Complained, but elecs not repaired until following day at 1130pm, post further complaints. Problem was shorted out hairdryer & trip switches, all needing replaced. Bathroom also in bad repair (extractor not working & toliet seat loose & broken). Electric kept going off at times & needed electricians to attend/reset. Room cooler, but very poor decor. Self serve breakfast on 14th floor very basic & guests chased away at 10am, because they want to clear/clean room by 10am (despite breakfast being 7-10am). Noise & disruption of many student parties also totally unbearable, staff unhelpful, rooms/facilities a disaster, pool was closed & food poor. The worst hotel I have ever stayed in. Totally avoid this torturious hotel!"