4/10 - Kém
Aleksei
Đi cùng gia đình
15/10/2025
This wasn't the first time we stayed at this hotel but most likely the last. It all started when we arrived at hotel at 2:30pm 30min before the official check-in time (3pm). We booked 2 rooms but only 1 was ready and we were given the key for that 1 room at 14:50 and was told by check-in lady that the second room will be finished soon and that the key will be delivered to the room that we check-in. After 1h I receive the email that come and get the key from reception, I rang the front desk and then they brought me the key to second room but 2h later we found out that the air-conditioning wasn't working in the room and hotel stuff came to fix it. Service of the hotel restaurant stuff was very bad, people working at the hotel restaurants preferred to talk between themselves rather then serve people who are actually paying them top money. You can sit in the restaurant but no one would came and take your order for 30min and then the food won't get delivered to the table until 10min sitting on the kitchen table and you can see all that with your own eyes. I saw multiple people complaining about number of different things including what I have just mentioned. Last time we stayed in this hotel in 2018 before they became ACCOR group and everything was excellent but not this time. Food was good including breakfast, hotel became a bit old and runned down as specialy rooms but they still charge top dollar.
Aleksei
Lưu trú 4 đêm vào Tháng 10, 2025
