2 hồ bơi ngoài trời, dù/ô trên bãi biển/hồ bơi

Nhận xét về The Westin Resort Nusa Dua, Bali

5 out of 5
The Westin Resort Nusa Dua, Bali
Kawasan Pariwisata Nusa Dua, BTDC Lot N-3, Nusa Dua, Bali

Nhận xét

9,0

Tuyệt vời

Đánh giá 10 - Xuất sắc. 614/1002 nhận xét" "
Đánh giá 8 - Tốt. 285/1002 nhận xét" "
Đánh giá 6 - Được. 71/1002 nhận xét" "
Đánh giá 4 - Kém. 16/1002 nhận xét" "
Đánh giá 2 - Tồi. 16/1002 nhận xét" "

9,2/10

Sạch sẽ

9,4/10

Nhân viên & dịch vụ

9,0/10

Tiện nghi, dịch vụ

8,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,8/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Andrew

Đi cùng bạn đồng hành
Thích: Tiện nghi, dịch vụ
The Westin Nusa Dua exceeds Westin’s global standards. Staff are some of the best customer focused people in the world. We decided to extend our stay for another week!
Lưu trú 5 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Michelle

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Iain

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
The kids loved the kids club and pool time. We loved the restaurants
Lưu trú 10 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Jass

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property is great but what makes it unique is staff . Staff is working for more than 20-25 years still so passionate and helpful . Even new staff members are so gentle and humble . The staff and there hospitality takes it to another level . Buffet is one of the best and Ikan restaurant food is amazing too . Room service is top notch , rooms are cleaned twice a day . Hotel team goes over and beyond if they know you are there for any celebration. Our room was decorated as they were aware that we were there for my hubbys bday . This was my second visit and will definitely revisit .
Lưu trú 5 đêm vào Tháng 4, 2024
The Westin Resort Nusa Dua, Bali trả lời vào 13/05/2024
Dear Jass,Thank you so much for taking the time to share your review following your recent stay with us. It's incredibly heartwarming to hear that your experience with us was nothing short of exceptional.Our team is truly the heartbeat of our property, and we couldn't be prouder to hear that their dedication and passion for service made your stay so memorable. Whether they've been with us for decades or are new additions to our family, their commitment to providing warm, attentive, and genuine hospitality is what sets us apart.We're thrilled to hear that you enjoyed our culinary offerings, from the delightful buffet to the exquisite dishes at Ikan restaurant. It's wonderful to know that our culinary team's creativity and dedication to quality shone through in every bite.Celebrating special occasions with our guests brings us immense joy, and we're thrilled that we could make your husband's birthday celebration extra memorable with our room decoration.It's truly an honor to have had the pleasure of hosting you for a second time, and we can't wait to welcome you back for many more unforgettable stays in the future.Be well,

8/10 - Tốt

Ally

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Deborah

Đi theo nhóm
Excellent stay
Lưu trú 6 đêm vào Tháng 4, 2024
The Westin Resort Nusa Dua, Bali trả lời vào 30/04/2024
Dear Deborah,Thank you for sharing your experience with us! We're delighted to hear you had an excellent stay. If there's anything we can do to make your next visit even better, please don't hesitate to reach out. We look forward to welcoming you back soon!Stay well,

10/10 - Xuất sắc

Michael

Đi theo nhóm
Staff very friendly and helpful
Lưu trú 1 đêm vào Tháng 4, 2024
The Westin Resort Nusa Dua, Bali trả lời vào 16/04/2024
Dear Michael,Thank you for your positive feedback! We're delighted to hear that you found our staff to be friendly and helpful during your stay with us. We take great pride in our team's commitment to providing exceptional service, and it's always rewarding to receive such kind comments from our guests.We look forward to welcoming you back for another enjoyable stay.Be well,

10/10 - Xuất sắc

Olivia

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 5 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Porfirio

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Just by the beach specially their salt water pool…..with easy access to their restaurants and very friendly people and excellent service….we will highly recommend….thank you so much for making our stay memorable and welcoming
Lưu trú 6 đêm vào Tháng 3, 2024
The Westin Resort Nusa Dua, Bali trả lời vào 30/04/2024
Dear Porfirio,Thank you so much for your positive review! We're thrilled to hear that you enjoyed our beachfront location, saltwater pool, restaurants, and friendly service. Your recommendation means the world to us, and we're honored to have made your stay memorable and welcoming. We can't wait to welcome you back for another unforgettable experience!Stay well,

10/10 - Xuất sắc

Daniel

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing staff, food, views, rooms
Lưu trú 6 đêm vào Tháng 3, 2024

10/10 - Xuất sắc

Mark

Đi cùng bạn đồng hành
Thích: Tiện nghi, dịch vụ
All staff went above and beyond excellent service so friendly would definitely recommend and return.
Lưu trú 5 đêm vào Tháng 3, 2024

10/10 - Xuất sắc

Thoa Thi Kim

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The Westin was definitely a five star hotel. The staff were friendly and provided great customer service during my stay. Special thank you to Andre who personally assisted me whenever I had any issues. He was WONDERFUL! The Westin is blessed to have him there. The food options were excellent. We dined at most of the restaurants there and were never disappointed.
Lưu trú 7 đêm vào Tháng 3, 2024
The Westin Resort Nusa Dua, Bali trả lời vào 30/04/2024
Dear Thoa Thi Kim,Thank you for your wonderful review! We're thrilled to hear that you had a five-star experience during your stay at The Westin. It's fantastic to know that our staff, especially Andre, provided you with excellent customer service and made your stay memorable. We'll be sure to pass along your kind words to him. We're delighted that you enjoyed the food options at our restaurants and that they met your expectations. We're grateful for your recommendation and look forward to welcoming you back for another exceptional stay in the future!Stay well,

10/10 - Xuất sắc

Chun Nei

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Access to the beach on property. Love the spa services. The staffs are very helpful, and courteous.
Lưu trú 7 đêm vào Tháng 3, 2024
The Westin Resort Nusa Dua, Bali trả lời vào 16/04/2024
Dear Chun Nei,Thank you for your positive review. We're delighted to hear that you enjoyed our beach access, spa services, and found our staff helpful and courteous. We look forward to welcoming you back to The Westin Resort Nusa Dua, Bali soon.Stay well,

6/10 - Được

Kah Hong

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Great service from the staff. The hotel has seen better days, quite dated. New renovation is needed in old wing.
Lưu trú 5 đêm vào Tháng 3, 2024
The Westin Resort Nusa Dua, Bali trả lời vào 16/04/2024
Dear Kah Hong,Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you appreciated the great service provided by our staff.We acknowledge your comments regarding the dated appearance of our older wing. We value your input as it helps us identify areas for improvement. Your feedback is valuable to us, and we'll certainly take it into consideration as we prioritize future upgrades. We hope that despite this, you were still able to enjoy your overall stay with us.We appreciate your understanding and hope to have the opportunity to welcome you back to a refreshed and improved Westin Nusa Dua in the future.Be well,

10/10 - Xuất sắc

Darren

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff were great, Too many kids for the price you pay.
Lưu trú 3 đêm vào Tháng 3, 2024
The Westin Resort Nusa Dua, Bali trả lời vào 16/04/2024
Dear Darren,Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you found our staff to be great. Our team strives to provide exceptional service to all our guests, and it's always rewarding to receive positive comments about their efforts.We understand your concerns regarding the number of children at the resort. While our Resort is a family-friendly destination and we do welcome families from around the world, we also recognize the importance of creating a balanced environment for all guests to enjoy.Your feedback is valuable to us, and we hope that despite this concern, you were able to enjoy the other aspects of your stay with us.Be well,

8/10 - Tốt

Ovidiu

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent service from all staff. The largest variety of breakfast I ever experienced in my life. However, classical dishes were not that tasty. The cooks require training in Europe to get real flavours into the dishes.
Lưu trú 3 đêm vào Tháng 2, 2024
The Westin Resort Nusa Dua, Bali trả lời vào 04/03/2024
Dear Ovidiu,Thank you for taking the time to provide your valuable feedback. We're delighted to hear that you appreciated the excellent service from our staff and enjoyed the extensive variety of breakfast options.However, we are sorry to learn that the taste of some classical dishes did not meet your expectations. Your comments about the flavors are well-noted, and we genuinely appreciate your honesty. We understand the importance of delivering consistently delightful culinary experiences and will certainly consider additional training for our chefs to enhance the flavors of our traditional dishes.Your insights are invaluable as we strive to improve, and we hope to have the opportunity to exceed your expectations in the future. If your travels bring you back to us, please don't hesitate to reach out so we can ensure a more satisfying culinary experience.Thank you once again for your feedback, and we look forward to the possibility of serving you again.Be well,

10/10 - Xuất sắc

Sasha Dione

Lưu trú 4 đêm vào Tháng 2, 2024

2/10 - Tồi

Jose

Had to cancel since my visa to travel to Bali would not make it on time. The rooms were non refundable , and I understand that, but I also prepay the breakfast buffet, they could've refund that part but didn't even when we asked with Expedia Very disappointed, it will affect my future rejection of the brand
Lưu trú 2 đêm vào Tháng 1, 2024

10/10 - Xuất sắc

Fazan

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I recently stayed at The West In Resort in Nusa Dua and was truly impressed. The ambiance was amazing, creating a perfect blend of luxury and relaxation. The hospitality of the staff was exceptional, making my stay truly memorable. The highlight was the outstanding service from the staff who went above and beyond to ensure a comfortable experience. The kids' club exceeded expectations, providing a fun and safe environment for the little ones. Overall, a fantastic stay with top-notch ambiance, hospitality, and an incredible staff.
Lưu trú 3 đêm vào Tháng 1, 2024

10/10 - Xuất sắc

Maria

Very clean
Lưu trú 2 đêm vào Tháng 1, 2024

6/10 - Được

Priyanshi

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lobby is beautiful and the location is perfect, we had a warm welcome with a drink and towel, but the rooms are pretty outdated and in desperate need of renovations. The Aircon was the biggest low. The hotel staff though were very warm and friendly and did their best to accomodate any special requests. Buffet breakfast is also expansive and pretty good.
Lưu trú 2 đêm vào Tháng 12, 2023

10/10 - Xuất sắc

Nitesh

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 5 đêm vào Tháng 12, 2023

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
迅速な対応でした
お菓子を放置していたためか小さな蟻が部屋内に多数たかっていたので、アップグレードされた部屋へ替えてもらったが、とても迅速で対応が良かった。
Lưu trú 3 đêm vào Tháng 12, 2023

8/10 - Tốt

Stotra

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
.
Lưu trú 3 đêm vào Tháng 12, 2023

6/10 - Được

Perry

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Stayed 2N @ Westin x 3 rooms. Despite complimentary upgrade, the trade-offs were delayed in check-in (rooms only ready around 1630pm). Due to newly renovated, the rooms were dusty, locks not working and VOC smell. We only managed to settle down at around 1730H. Pools closed at 7pm so pretty much thats it to do for the day. We had dinner at Ikan restaurant. Food was pretty decent but a few of us got bitten by mosquitoes despite seated in aircon seating. At night, noticed our rooms also had few mosquitoes and my boys got a few bites again. They should have provided those insects repellent kit in each room. Breakfast spreads were good but couple of flies at some starions with no one attending. Hygiene needs to be improved. Their gym room is bad, you won't expect this standard from a 5 star hotel especially loked Westin. We had supper on 2nd night at bar lounge and thereafter our family had been vomitting and diarrhoea throughout the night till next day. We had to call for medical assistance to attend to us. To be fair, we could not conclude the root cause as our familly had dinner at Bali Collection. That said, 6 of us had dinner at Bali Collection, only 4 of us had supper that the bar. The other 2 were fine. Pros - Staffs were friendly and helpful. Hotel agreed to extend checkout time till 1600H.
Lưu trú 2 đêm vào Tháng 12, 2023

10/10 - Xuất sắc

Mahathir

Lưu trú 3 đêm vào Tháng 12, 2023

10/10 - Xuất sắc

Anita

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had a wonderful stay especially after the room upgrade. The staff was so friendly and welcoming! The breakfast was nice.
Lưu trú 5 đêm vào Tháng 12, 2023

8/10 - Tốt

Masaru

Lưu trú 3 đêm vào Tháng 11, 2023

10/10 - Xuất sắc

Aditi

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was easy and outstanding service- we had a small glitch and required medical attention- doctor arrived in 10mins and was excellent. Really couldn’t have asked for better all the facilities were clean, food was delicious (including the diversity at the buffet breakfast), and the hospitality was so generous. Special thanks to the lady at the kids toy shop for going out of her way for us and the Hamabe teppanyaki chef and staff for making my partner’s birthday special. Thank you for another relaxing stay we look forward to returning.
Lưu trú 5 đêm vào Tháng 12, 2023

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
The service ; people are so friendly. Close to beach and can enjoy cycling other exercise activities.
Lưu trú 5 đêm vào Tháng 11, 2023

10/10 - Xuất sắc

Amit Kumar

Lưu trú 1 đêm vào Tháng 11, 2023

8/10 - Tốt

Katherine

Thích: Nhân viên & dịch vụ
Lưu trú 4 đêm vào Tháng 11, 2023

10/10 - Xuất sắc

Chan

Lưu trú 2 đêm vào Tháng 11, 2023

10/10 - Xuất sắc

Lin

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A wonderful hotel in Bali.
Lưu trú 5 đêm vào Tháng 10, 2023
Sander Looijen trả lời vào 08/11/2023
Dear Lin,Thank you for sharing your recent stay experience with us. There is nothing more satisfying than knowing that we were able to impress you with exceptional service. We look forward to welcoming you back.Be well,Sander LooijenGeneral Manager

8/10 - Tốt

HANY

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Smelly room
Unfortunately we arrived to an upgraded garden room that was smelly. That although the air-conditioner was turned on the dampness in the room was unbearable. I was lucky for an room change that was allocated 35 mins later after persistent complaining. Overall, everything worked out. Great breakfast and staff extremely friendly.
Lưu trú 1 đêm vào Tháng 10, 2023
Shanty trả lời vào 25/10/2023
Dear Hany,Thank you for sharing your experience during your recent stay with us. We sincerely apologize for the room inconvenience and delayed service. We will take your feedback as an evaluation to elevate our service in the future. Look forward to welcoming you back.Be well,Sander LooijenGeneral Manager

6/10 - Được

Aldrich

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi phòng
Mid october escape
Stayed 4 nights in the family suite. Rooms: dated. need renovations Bathrooms: salty water and shower water pressure arent the best Concierge service: unfriendly and takes ages. Room service: WELL DONE! FnB outlet staffs (pool bar, velada, ikan): AWESOME! Conclusion: personally, rather not stay here again as there are newer and better 5 stars nearby. But, definately will be back visiting their FnB outlets..
Lưu trú 4 đêm vào Tháng 10, 2023
Shanty trả lời vào 25/10/2023
Dear Aldrich,Thank you for sharing your thorough feedback to us pertaining your recent stay experience. We will surely take it as an evaluation to elevate guest' experience in the future. Look forward to welcoming you back.Be well,Sander LooijenGeneral Manager

8/10 - Tốt

TAKENORI

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good service
Lưu trú 5 đêm vào Tháng 10, 2023
Shanty trả lời vào 25/10/2023
Dear Takenori,Thank you for sharing your experience as well as highlighting our service as the point that has elevated your stay. Look forward to welcoming you back.Be well,Sander LooijenGeneral Manager

10/10 - Xuất sắc

YONGWON

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 9, 2023
Shanty trả lời vào 25/10/2023
Dear Yongwon,We are thrilled to know that you found our resort as a perfect choice for spending your time. We definitely look forward to welcoming you back.Be well,Sander LooijenGeneral Manager

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
3세대 가족여행으로 2박3일 묵었습니다. 머문 시간이 짧았지만 가족여행으로 훌륭한 숙소였습니다. 포인트 우선 사용하고 식사 등 모두 체크아웃 때 계산하는 방식이 편리했습니다. 무엇보다 두 객실이 한 대문괴 거실을 같이 쓰는 패밀리룸이 매우 편리하고 좋았습니다. 잘 쉬다갑니다. 추천합니다.
Lưu trú 2 đêm vào Tháng 10, 2023
Shanty trả lời vào 25/10/2023
Dear our honored guest,Thank you for sharing your recent stay experience with your beloved family. We are thrilled to hear that you had a good time while spending your time here. Look forward to welcoming you back.Be well,Sander LooijenGeneral Manager

10/10 - Xuất sắc

Marielle

Lưu trú 4 đêm vào Tháng 8, 2023
Shanty trả lời vào 25/10/2023
Dear Marielle,Thank you for sharing your positive review towards our resort that you experienced during your recent stay. Look forward to welcome you back.Be well,Sander LooijenGeneral Manager

10/10 - Xuất sắc

Adam

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing resort, food and staff were great
Lưu trú 5 đêm vào Tháng 9, 2023
Shanty trả lời vào 25/10/2023
Dear Adam,We are pleased to note that you were impressed by the culinary selection as well as the associates service during your recent stay. We look forward to welcome you back at our resort.Be well,Sander LooijenGeneral Manager

8/10 - Tốt

Ellyn

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel is a typical 5 star resort. Massive, excellent service, friendly staff.
Lưu trú 5 đêm vào Tháng 9, 2023
Shanty trả lời vào 25/10/2023
Dear Ellyn,Thank you for sharing your positive review towards our resort. We definitely look forward to welcome you back.Be well,Sander LooijenGeneral Manager

10/10 - Xuất sắc

Jeniene

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We have visited the Westin in Nusa Dua 3 times now and have always enjoyed our stay. We will be back again, I’m sure!
Lưu trú 8 đêm vào Tháng 9, 2023
Shanty trả lời vào 25/10/2023
Dear Jeniene,We are thrilled to hear that you found our resort as a perfect choice to stay, which made you returning constantly. Definitely look forward to welcome you back.Be well,Sander LooijenGeneral Manager

8/10 - Tốt

Masayuki

Lưu trú 4 đêm vào Tháng 9, 2023
Shanty trả lời vào 25/10/2023
Dear Masayuki,Thank you for sharing your recent stay experience. We look forward to welcome you back at our resort.Be well,Sander LooijenGeneral Manager

10/10 - Xuất sắc

Sabina

Lưu trú 7 đêm vào Tháng 8, 2023
Sander Looijen trả lời vào 06/11/2023
Dear Sabina,Thank you for taking the time to share your recent stay experience with us. There is nothing more satisfying than knowing that we were able to deliver an elevated service quality to our guests as you. Look forward to having you back again in the near future.Be well,Sander LooijenGeneral Manager

10/10 - Xuất sắc

Vera

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very exclusive with other high end villa and resort along the private beach. So worth it to stay at the Westin
Lưu trú 2 đêm vào Tháng 9, 2023
Shanty trả lời vào 25/10/2023
Dear Vera,Thank you for sharing your recent stay experience with us. It gives us pleasure to hear that you found our resort as a perfect choice to spend your time. We look forward to welcoming you back.Be well,Sander LooijenGeneral Manager

10/10 - Xuất sắc

Natalie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful Balinese style property with stunning established gardens. Things are a little tired but very clean. Staff are all wonderful in all areas. Food in the Japanese restaurant was amazing and the Italian was great too. The beach in front of the hotel is gorgeous - clear water (although very shallow) and nice sand. Staff keep it spick and span. Only fault I could list is that the huge pool is way too deep - 6ft or more for the whole thing. Only place you can stand is near the bar/slide.
Lưu trú 7 đêm vào Tháng 8, 2023
Shanty trả lời vào 16/10/2023
Dear Natalie,Thank you for sharing you recent stay experience with us.We are thrilled to hear that you loved our resort facilities, service delivery, as well as the relaxing surrounding. We also appreciate your feedback towards our pool depth and glad to know that you still can spend your time around.We look forward to welcoming you back.Be well,Sander LooijenGeneral Manager

10/10 - Xuất sắc

Roger

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff are faultless, rooms nice, buffet breakfast very good, nice surrounds, would definitely return.
Lưu trú 3 đêm vào Tháng 8, 2023
Shanty trả lời vào 16/10/2023
Dear Roger,Thank you for sharing your experience with us.We are glad to hear that you were impressed with our resort facilities, service delivery, as well as the relaxing surrounding.We appreciate your return plan & look forward to welcoming you back in the near future.Be well,Sander LooijenGeneral Manager

6/10 - Được

Fiona

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Thích: Tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Needs a refurbishment, we where always looking for staff to be served drinks or food. Long distance to room. Over priced and under serviced. Beds where super comfortable though.
Lưu trú 1 đêm vào Tháng 8, 2023
Shanty trả lời vào 16/10/2023
Dear Fiona,Thank you for taking the time to share your review during your recent stay with us. We are glad to hear that you loved the comfort of our Westin Heavenly Bed that has elevated your experience. However, we appreciate your feedback & sincerely apologies for the inconvenience. We will continuously evaluate our service & facilities, and definitely look forward to welcoming you back.Be well,Sander LooijenGeneral Manager

8/10 - Tốt

Jacquelyn

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Amazing except for bad allergen experience at Ikan
We overall very much enjoyed our stay at the Westin. We had a family suite which was very clean and spacious; the two bedrooms are separated by long hallways which was great for privacy. Our only minor complaint was that the light switches were placed in very odd places. There was a lot to do at the resort and we enjoyed the free paddle boarding/ kayaking, biking, swimming in the pool, and ping pong. I found the techno (?) music at the pool a little annoying at times however. We biked up and down the bike path in Nusa Dua and I was so glad I picked the Westin - it is the nicest property on that strip of hotels by far. (Note though the beach is not that pretty during low tide, so I recommend sitting there during mid or high tide only). The breakfast was amazing, probably the biggest hotel breakfast buffet I've ever seen in my long life. They had gluten-free bread and muffins! Never seen that offered before. Also, lunch by the pool was very good. Probably the best chicken satay I've ever had. Now for the one bad experience... we ate at the Ivan restaurant on site for dinner, twice. Second dinner was a disaster. My 15YO son ordered the octopus dish and had a severe allergic reaction. There is no indication on the menu or allergen symbol that this dish contains nuts! We totally panicked but thankfully 1 Epi-Pen injection in the room stopped it. I'm sorry but this is not acceptable for a 5-star hotel. My son could have needed to be hospitalized.
Lưu trú 4 đêm vào Tháng 8, 2023
Shanty trả lời vào 16/10/2023
Dear Jacquelyn,Thank you for taking the time to share your feedback during your recent stay with us. We are glad to hear that you were impressed with the comfort of our facilities. However, we understand your concerns regarding the music played at the pool and missed-information on our restaurant menu. Please accept our sincere apology for the inconvenience and we will use your feedback to renew our services.We look forward to welcoming you back for another memorable experience.Be well,Sander LooijenGeneral Manager