"Very good location. Next to the Express Bus Terminal and the Matsumoto Train Station. Plenty of shops nearby eg. Daiso, McDonalds and of course the 7 eleven all within walking distance. Plentiful eateries as well."
"Well located just across the road from the station. Helpful staff, nice rooftop Onsen was very welcome after a long day travelling. Loved the free soba noodle dinner and ice creams after the onsen!"
"Stay 2 nights in KAI ALPS.
Hair on the bed but I used my own bedsheet.
My package stayed with breakfast and dinner. The menu wasn’t changed after check-in. The female staff was unhelpful and her statement totally inconsistent with earlier statement. Who said the menu can only change by 6pm, but end up still cannot change the menu next day. This hotel is not worth to stay. We will not come back again and do not recommend to my friends and families."
"Amenity choices are wide. The frontdesk staff is super polite and efficient. The location and parking area is closed to main train station which is very convenient. The parking fee is ¥800 which is even lower than some smaller city. Good deal!"
"Had a really good stay here! The pictures online do no justice. Great location - amazing Mountain View’s from the room and dining spaces (better than in Hakuba), Very clean, amazing staff, good food! No regrets. They actually exceeded my expectations here! Would definitely return"