Khách sạn Otis

"x"

"Breakfast was meager"

"While staff was nice and exterior preprints nice the rooms are very outdated and need updating."

"Comfortable rooms within walking distance to Great Barrington."

"Everything was just as expected, no problems at all!"

"This hotel presents actual and serious health hazards. As we tried to follow the unhelpful directions to room 230 offered by an impatient clerk, we approached a crumbling cement stairwell where a huge pile of vomit was gathering flies. A foot away, a broken shopping cart filled with garbage, including a hauntingly broken infant carseat, blocked the passage. We stepped around these, following the non-consecutively numbered doors - each covered with layers of greasy dirt and trash underfoot. ...

"Motel is fine for a 1 or 2 star motel. It is clean and has good comfortable beds. The room was tiny. The bathroom was tiny. Barely can fit two people. Otherwise it is fine. Again you need to know that this is super basic motel and the rating is based on that. Don’t expect a nice accommodation when renting it. Fine for a 1 night stay but I wouldnt stay there for longer. It has AC but it is a bit loud and blows right at the bed. Need to cover it with a towel if you don’t want to get cold air blown...

"Excellent breakfast, very nice staff."

"I was made to believe that they had several cribs, but when I got there I was told they only had two and both were out. The clerk was extremely rude about it. When my room was done, they did not vacuum and one of the beds was not done."

"Beware, The Brooks Motel is a misrepresented, virtual-only motel that doesn't warn it has no front desk or in-person check-in. This concept only works if the tech and the people behind it work, They didn'.  Upon arrival, I had to call, what sounded like, an overseas call center, find a random Expedia email, and fill out an online form. Then I waited 15 minutes for a room code that never arrived. After calling back, the agent's emails failed to reach my email, so she had to text me the info....

"Nice room with great TV services and WiFi and even a pool"

"Clean room and well-maintained area. Easy parking in and out. Close to all Great Barrington and Berkshire venues. Helpful and courteous staff."

"Stayed 2 nights. Would not recommend. Issues: - Room was damp and had strange odor. - The small college fridge also had a strange smell to it. - Found small bugs and centipedes on Bathroom floor. - Several noticeable mouse/rodent traps were on floor in bathroom and bedroom. - Pool was closed. (Not disclosed). The Pool Cover was still on the pool and the pool deck/area was overgrown with weeds (so it’s been closed for a while) - Mattresses on the beds were uncomfortable. - Ice machine in office...

"Seamless stay,perfect"

"Steven’s House (a Red Lion Annex across the street) is very “tired”. Exterior has severe wear with peeling paint and unkempt yard. Interior is much the same with wallpaper peeling in bathroom, a broken ice machine in the common area. The cleanliness is below expected for the price paid ( same as main hotel). Wooden railing to second floor is not really ideal with splinter potential from rough surfaces. Overgrown bushes as you exit dirt parking area are a terrible hazard as you cannot see...

"Okay place to spend a night but don’t expect any service. This place uses remote “staff” to run the joint. I called the “desk” around 6:30 pm with a request. Got a call back around noon the next day, when we were well on our way. No soaps, no shower cap. Only plus was an urn of good coffee in the otherwise empty lobby. Not much for $160 or so."

"The property was great with friendly and helpful staff and food was excellent. Will definitely return. Great location to explore the area."

"Be careful - this property charges your credit card for the stay when you check in online, after you’ve already paid Expedia. It is very difficult to reach a responsible individual/manager to resolve the billing dispute, and they haven’t been responsive to Expedia either."

"We liked the location and the view..."

"Maybe we got upgraded, but we had an extra sofabed which I wasn’t expecting, and the room was huge. Overall a very nice stay!"