Thank you for your feedback Katerina. We are in the process of new beds roll out. Sorry you didn't sleep well. Your feedback is important to us.

Thankyou for your review. Hope we will see you again soon.

Thank you for taking the time to write your review. The hotel is solar heated but unfortunately dependent on the sun for that warmer water. We hope this wont put you off staying with us again.

Thank you for taking the time to review us. Glad you were happy with your choice to stay with us. We hope you will come back again one day soon.Travel safeWarm regards

Thank you Shayne for your review. Travel safe until we see you again.

Thankyou Sarah for your kind words. We look forward to your return. Warm regardsDebbie

Thank you Kim for your score and review of us. It means a lot to us. We hope we will see you again soon.

Really sorry to hear of your experience. We will be investigating this. Did you bring this to anyone's attention? Did we manage to get you two rooms beside each other

Thank you for your feedback glad you enjoyed your stay. Hope we will see you again.

Thankyou for taking the time to review us. I would love to hear from you to see how we could have bettered your experience. Please feel free to reach out.

Wow a lovely 5 out of 5 Score you have brightened our day. Thank you. We are very pleased you enjoyed your time with us. Stay safe till we see you again.

Thank you for taking the time to write you review. We appreciate your honest feedback. This is disappointing you found someone earring. I sincerely apologize for this and will address in our HOD Meeting today.

Thank you for taking the time to review us. We are very pleased you liked our location. We are looking at ways to improve the lighting and freshen the rooms currently. Hopefully we will see you soon.

Keeley thank your for your 5/5 score you have made my morning. We hope we will see you again soon.

Bless you for your wonderful feedback. It takes a great team to make your stay memorable and sounds like it we did that. Hope we will see you again one day soon.

Thank you for taking the time to write your review. When things go bad for a guest they can easily spiral and I am sad that this is what happened for you. We were only made aware of the dead bird when you were leaving which we could have sorted as soon as we knew. Yes we had issues this weekend with a external party who does our laundry totally out of our control hence why I was the one at 9pm cleaning your room as you asked. The mould you have shown was from the bathroom above which leaked into your bathroom which you brought to our attention as the water came through your ceiling. Sometimes when things go bad for a guest their experience gets overshadowed by everything and they can't seem to find any positives to their trip and I am sorry this was the case for you. If you want to come stay with us again you have my card so please let me know. We wish you a happy new year hope it is fulled with lots of positives.

We love 4's and 5's. Thank you Toppie. Please come and stay again.

Thankyou for taking the time to review us. We look forward to seeing you again soon. So glad yiu enjoyed your stay with us.

Thank you Kellie, Hope you will stay with us again one day soon.

Thank you Christoph for taking the time to review us. We hope you will be back again one day soon.

Thank you Stacey for your review. Glad you enjoyed the team and hotel. Hard when everyone is on holiday to sometimes get them to tone it down. We hope you will return.

Thankyou for your review. Hope we will see you again soon. Merry Christmas

10/10 what a pleasure it is to see that your enjoyed your time with us. Thank you for your rating Jordan. I do hope you will come stay with us again soon.

Thank you for the time to write your review. I am sorry we didn't meet our expectations. Glad you were happy with our proximity to town and the size of our rooms.

Thank you for your time to write this review. We appreciate your feedback. Apologies we didn't meet your expectations.

Thankyou for your review. We hope to see you again one day soon

Thanks Richard for your lovely review. Hopefully you will have more time when you return to the Bay of islands

Thank you for taking the time to write a review for us. We hope to see you again one day soon.

Some how I missed your review. We appreciate you have many options to stay and Thank you for choosing us. Your reviews are important to us so thankyou for taking the time to review us. We hope to see you again one day soon.

Thank you for taking the time to write a review Bobbi. Glad you enjoyed your time with us. We appreciate your feedback. Looking forward to your return one day soon

Thank you for your review.

Thankyou for taking the time to review us. Hope you will stay again one day soon.

Dear Alina. Thank you for your feedback. The Team is delighted with your comments and we do look forward to welcoming you back in the near future. Regards

Dear Rahul. Thank you for your positive feedback. The Team are delighted that you enjoyed your stay. We look forward to welcoming you back to the Hotel in the very near future. Regards

I would love you to contact me Marcus so we can talk about your stay. debbiep@scenichotels.co.nz

Dear Stephen. Thank you for your rating of 8/10. The Team will be appreciative of your score. Regards

Dear Gregory. Thank you for your feedback. The Team appreciate your rating of 4/5. Regards

Dear Sudha,Thank you for your review. We apologise for the uncomfortable bedding arrangements. We will act on your concerns and appreciate the feedback.

Dear Paul. Thank you for your review. We are disappointed to learn that you were not able to get a good nights rest while staying with us. Noise complaints are taken seriously by our team and we act on them once known. We are delighted to learn that the size of room, shower and location of the property was acceptable for your needs.

Dear Nick. Thank you for your review. We apologise for the delay in accessing your accommodation. Your suggestion of providing a refreshment to customers who have been inconvenienced on check in is warmly received and is now under review.

Dear Mark. Thank you for your review. We apologise for the delays experienced in our restaurant. Our team strive to provide superior service and on this occasion we did not meet your expectation. We are however delighted that you found our location convenient.

Dear Ian. Thank you for your review. The Team appreciates a 10 out of 10 score.

Dear Ethan. Thank you for your review. The Team appreciates a 5 out of 5 score. In addition we are delighted you found our location nice and great for walking to water/boat excursions.

Dear Sumitha. Thank you for your review. The Team are delighted with your feedback.

Dear Philip. Thank you for your review. The Team are delighted with your score of 10 out of 10. We are proud of our facilities and concur with your comments.

Dear Ropata. Thank you for your review. The Team are delighted you scored us 5 out of 5. We are appreciative of your comments and look forward to welcoming you back in the near future.