Khách sạn Palatine

"Nice area"

"No water was available on our second day from evening until next day. To use toilets we had to go down to lobby from our 7th floor room, even next morning we had to leave without showers. No owners or managers were present to answer the timing of solving the problem. Worst management. No compensation was offered for our suffering"

"The room had visibly stained carpet. It made the room look dirty."

"👍"

"I would have given the hotel 5 stars but the bed. Man, it was super uncomfortable. Noticeably, regretfully uncomfortable. Everything else was perfect. Clean, nice, affordable and staff 👌! I came for training which was held in the sister hotel, Residence Inn, and stayed two nights. No complaints with anything else in either hotel! Invest in better beds!"

"Very clean and organized. The staff, a 3 week new person (sorry I can't remember her name but she was so nice) and Emma were great."

"Clean room and common areas. Good parking"

"We loved the decor of this hotel! But we had no hot water for a shower in the morning. We had a breakfast order and it never came. I contacted the front desk and they told me the chef wasn't there. We really had a tight schedule for our day and had to checkout without being able to shower for our event this day We felt so gross all day and really disappointed in such a beautiful hotel that left us without hot water for shower and then no time to grab a breakfast for our day. We know...

"Hair in the shower upon arrival. The water did not drain out of the sink or the shower. When the first brushed their teeth all the toothpaste foam and spit just sat there..ugh. Our flight had been canceled and we had hung around the airport for hours. So we were too exhausted to even go downstairs and switch to another room. I had stayed at these properties before and they were fine. Avoid this property! A big waste of 200 dollars"

"Staff very friendly and courteous. Reception, grounds and room VERY clean, tidy and well maintained. Hot tub is a little on the small side, but super nice. Breakfast was small but had a variety of offerings and is well kept. Very pleasantly surprised. As a solo woman traveler I felt very safe. I'm in this area a lot for work and this is my new go to hotel."

"Nice and cozy Breakfast included"

"nice place. decent breakfast. lobby coffee could be a little stronger. everything was excellent except parking. Sharing parking with a very busy restaurant is ridiculous. Hated leaving my vehicle so far from the hotel but when I got there at 10PM there were no spaces anywhere close. I even got dressed and went back out at 11:30 and there was still no place to park."