Khách sạn Palos Heights

"With the amenities make sure you use them. Go to the bar before 11 or is closed use the food voucher before 10 other than that it was nicepm"

"Farook at the front desk has made staying at this Sofitel such a pleasant experience. He makes checking in and out a breeze and is attentive to the needs of my family during our stay."

"Location 10 / 10 100% will book this hotel recommend!!!!!! POOL NICE VIEWS !!!"

"This newer hotel was very nice. Clean efficient rooms. Great bathroom and sizable room. Hotel bar looked very cool and roof top bar good and not too crowded. However we were told that most of the roof top tables were reserved even though we arrived right when it opened and in a slower Wednesday night. There were a handful of tables offered but mostly in the sun, not under umbrellas. Included breakfast was huge and very good. We did have to call maintenance to replace the TV remote battery -...

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"Overall, we enjoyed our stay and the location was great. The front desk staff were very friendly and helpful throughout our visit, which we appreciated. However, the cleanliness was disappointing. The pillowcases, sheets, and comforters were not changed daily, even when there were visible stains on them. We were traveling with a child who accidentally spilled on the bedding, so we expected it would be noticed and replaced, but we had to specifically request it. We also noticed that the tables...

"on expedia the room advertised my room to have a window with sunlight. i booked had a window with some sunlight/view… there was absolutely no sunlight in the hallways and in my room the window faced other windows of the hotel and was just very DARK. air felt musty. the staff was wonderful though, especially front desk staff."

"The accomodations were very good. I enjoyed the decor and beds"

"The staff were all phenomenal. The elevator situation left room for improvement."

"Such a lovely hotel with a beautiful, excellent staff, and lots of character!"

"Great hotel , the location is was great so close to everything we had planned"

"The rooms were nice and clean well kept up also the elevator was pretty quick not like other hotels I’ve been to! Overall great stay"

"酒店位置非常好，服务人员态度很好。只是房间太小。"

"Location was near the lake and Magnificent Mile. Breakfast was nice. It was easy and simple to be there. Parking was a pain as is all of downtown. ($48 for 24 hours)."

"Excellent location , clean but the coffee was horrible. I also complained to the main desk about the beds making to much noise that I wake up every time you move. By the third day nobody did anything about it and I just had one more day so I have to deal with that. Other than that it was nice, the gym is excellent too."

"Love you and the staffllllllllllllllllllll"

"Unfortunately, the service was completely unacceptable. On our first day, I had to call customer service three separate times just to get our room cleaned. They didn’t show up until 7:30 PM. When you’ve been walking all day, the last thing you want is to return to a dirty room when you just want to collapse and rest. To make matters worse, the exact same thing happened the next day. While the front desk tried to fix it by offering a free breakfast voucher, a voucher doesn't make up for losing...

"Khá tốt, nhưng không có ăn sáng "

"The room was great, we liked the separate bedroom for privacy and the rest of the room was spacious and clean. The kids said the pull out bed was comfortable. That being said, when we checked in, we were charged a mandatory $25/night and given $25/day vouchers to spend on food or drink at the onsite cafe/bar. They were not stackable and could only be used 1 per day. This was not disclosed in advance nor allowed to be declined. Our schedule for the weekend was too busy for us to use 2 days...

"Great Hotel."