Khách sạn Palos Heights

"We decided to extend our stay and the staff were amazing. Very courteous !!!"

"Lovely hotel in a great location! Would definitely book again"

"Great location"

"Perfect location and stay, it was really good for solo travel as wel."

"The hotel does not have microwaves in the rooms. Guests have to walk into the hallway to use the microwave, and the refrigerator in the rooms does not get cold. I was a guest twice at this hotel within the last year, so it's safe to say that this issue with the refrigerators is a problem with them all."

"Nice place to stay"

"Breakfast was good"

"It was great!"

"Place is fairly beat, like an airport hotel. Needs an overhaul. Area is very noisy and heavily trafficked. Valet is overwhelmed. Value decent. Not terrible but unlikely to return."

"The lobby was beautiful and clean. The staff at the front desk and bar were all friendly. The breakfast was delicious. Cannot wait to come back and stay at the RIU."

"Overall, my stay was disappointing. There was a lot of miscommunication from the beginning, and whenever we tried to get help, some of the staff came across as passive-aggressive and weren’t very helpful. It made simple questions feel like an inconvenience. The biggest issue was the room. If you’re staying in a two-bed room, don’t expect much of a view. Ours overlooked an unattractive area, which was disappointing. The hotel itself was okay with some plates on the floor of rooms, but the poor...

"Upon arrival, the hotel check-in staff was nice. We went up to our room and immediately were confused as the pictures did not compare to the grungy room we entered. The room had a mustiness to it, the shower curtain was moldy, and entirely felt unclean. The music in the lobby was thumping so hard we could hear it in our room. We went downstairs to the employee and asked if we could be changed to another room, which he then barley looked at his computer and said they were all booked and we could...

"The pool was clean, towels stocked. Just crowede"

"They didn’t provide complementary water bottles."

"Nice"

"Rooms were not cleaned the whole time we stayed (3 nights). The restrooms on the first and second floors did not have toilet paper in them and were never restocked in 3 days. Staff was absent from front desk often."

"Khá tốt, nhưng không có ăn sáng "

"Skip this hotel. Their deadlocks do not work on ANY hotel doors and the staff is aware and still checking people in. They apologized and told me to use the latch. So unsafe. I got a full refund and booked elsewhere."

"The pros were that the staff were welcoming and helpful. Room service was good, timely, and delivered hot. The lake view was impressive. The proximity to Navy Pier, Ohio St Beach, and the Magnificent Mile was excellent. The cons were that the pillows and duvet inserts needed to be replaced - stuffing was matted and lumpy. The beds are smaller than what we usually get in a double queen room. There was no couch in the double queen room (only in the king). The bathroom was also small, had a lack...

"I liked the attention to us. Offering water bottles, wine, and snacks. I appreciate the staff holding onto our luggage while we waited to be checked in. This made it possible to enjoy the city longer. My only suggestion would be to walk guests over to the bar/restaurant area and introduce them to the staff."