Khách sạn Papaaloa

"The room, staff and parking were all great. We loved the convenience of being close to everything there is to eat and beaches to go to. But as far as the TV and internet, it was not useful. The TV would not connect to the internet, so we spent 4 days with nothing to watch at night. The same went with the Internet. The connection with the internet worked on the table in the room, but once you get to the bed the connection cuts off. It was strange. But overall, would come here again just for the...

"We were so surprised when we rolled up on this property. It was well maintained & beautifully landscaped. The cottage was decorated with a colorful flair. The bathroom was roomy & had a big shower. The porch looked out over the property facing the ocean & great sunrises. We stayed 4 nights & were genuinely sad to leave. After 10 days traveling, this was the perfect place to relax"

"Great stay"

"Fantastic historic older property, very well maintained. Great layout and superb location. Host was super nice. Comfy bed and linens. Plenty of excellent amenities. This is our new go-to when visiting Hilo. Highly recommend!"

"It was great staff was great will recommend for sure"

"Liked everything and the early check in made it much more enjoyable"

"Clean room"

"I understand this was an eco lodge. However, there is no air and little cross breeze. Our bed was broken, there were not enough towels (only 3 for 5 people), we were encouraged to shower by turning the water off while we used soap, the pots and pans were so dirty that some could not be cleaned. The worst was that the staff was unprofessional. They did not communicate effectively, they were dismissive about simple requests (like "how to check in") and once we did check in we NEVER heard from...

"Everything was great, the host sent the check-in information in advance, the bed was good, the shower was good – essential things after a long day of hiking in the national park"

"Absolutely lovely property at the very top of a hill overlooking Hilo waterfront. The owners are very friendly and helpful if you need them. Otherwise, you never know they’re there. Perfect get away. Close to everything."

"I couldn’t watch the tv the first night till I pull out the plug then it worked I was in #9 my brother was in #1 his air conditioning didn’t work at all blowing hot air for 2 nights when I got in my room the first day I step on a Roach in the bathroom lucky I had a slipper on. Other then that every thing was good"

"House was well cleaned and maintained. Sarge was very friendly. House was very quiet and peaceful. Will definitely stay there again"

"A charming and amazing experience…relaxed on the beautiful grounds with the private waterfall as the backdrop. There was a great hike to enjoy also."

"This place is beautiful and charming. My self and my two horn h children stayed on the first floor in the large suite with two beds and a pull out futon. Unfortunately, the entire third floor was rented out to a family who were extremely loud. The children continuously ran around the floor and one evening the family had a party that was completely out of hand. I think the children were rolling pool balls on the floor and bowling with them. It was awful. Complaining did not cease the noise,...

"Pancakes were awesome! Staff very helpful"