Search Hotels Near Parc Australien, Carcassonne

"Beautiful view, spotless room and super friendly staff"

"The breakfast was much more diverse than expected. The staff was spectacular . We plan to come again."

"Really nice hotel, very convenient location. The downside is breakfast, the amounts served are really poor (ham/cheese look more like nibbles), no good value for money in my view."

"Very lovely location within the medieval city. Large room that probably could do with some refurbishment, as in other areas of the hotel. Staff were generally good but ordered a cab to the train station and the receptionist ordered it from the station to the hotel instead. If not for the cab driver making contact we would have missed our connecting train. "

"The hotel is a lovely setting and the main hotel appears to be excellent, resident cat that was the highlight of the stay and lovely dog, grounds are beautiful and lovely coffee. I would stay again with amendments; A few things holding the hotel back- rooms in a building a room over, clearly from hotels success but need work. No kettle/coffee or cups, but instead singular can of fancy water which was not replenished. Spa was a surcharge in 30 min blocks and not advertised as such and pool was closed but not advertised. It's not suitable for elder guests, as no lift and one elderly person in our ground fell down the stairs which are dark and not easy to see. "

"Great hotel and staff but just a little let down by the cleaning of the room. Felt like it had been a bit rushed, water not replaced properly, some little bits of tissue etc on the floor. Nothing worth bothering the hotel about but could have been sharper. Slightly disappointed as they have a “happy hour” that is 50% off the second drink, I worked it out eventually but too late for getting the benefit and other English speakers didn’t get it either (my French is ok but missed the explanation on the poster). I do think staff could have explained a little. Good modern hotel and great for the castle. "

"Great friendly staff,good restaurant."

"The room was large and clean and well-appointed. The gentleman who seemed to be the manager was very kind and accommodating. Food was good. Front desk clerk who checked us in argued that breakfast was not included for our price, and I had to pull up the Expedia receipt details - AND she insisted on calling the manager before she honored it. That made for a rough start to our stay. It is not conveniently located to the walled city - I would have probably booked something closer. However, parking onsite was easy and included, and the manager worked very hard to make sure our stay was comfortable and hospitable - which we appreciated. "

"funny smell in the room but the rest was ok."