6/10 - Được
Eva M.
Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
28/07/2025
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Well, where do I start? Before check-in I requested that our children be either in adjoining rooms, next door, or at the very least across the hall from us. I was promised by the General Manager Yves that my children, the youngest being 10, would be no more than three meters away. While disappointed I understood. However, when we arrived and were taken to our rooms, we were many meters away down the hall around the corner past the staircase and elevators. The front desk was rude, for example my husband asked for change for a 20 Euro for tipping the doorman, etc. The front desk clerk giggled ha and said you want change? Then there was our room, they had to find a fan downstairs because the air conditioner, only in our room was not cooling properly. While the hotel was beautifully appointed, clean, and in a nice area you could tell they were struggling. They did not have a restaurant except for breakfast. He then said we will give you a discount, which he did NOT. We were not asking for one we just wanted what we paid for. The doorman were the sweet ones. Oh forgot about my husband ordered room service and an hour and a half later when we had to leave canceled it. Then they tried to leave it in our room. We have been so looking for toward Paris and other than this experience Paris was beautiful.
Eva M.
Lưu trú 5 đêm vào Tháng 6, 2025