6/10 - Được
Marcia
Đi cùng bạn đồng hành
02/09/2025
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Well-located, quiet hotel with clean rooms. Unfortunately, it doesn't have a 5-star feel.The common area is tiny and uncomfortable. The room furnishings are reminiscent of hotel chain, and in some places, appearance takes precedence over comfort (e.g. the sofa, wardrobe, storage space). Even though the artwork was nice, nothing seemed to have a personal touch. There is no ventilation in the shower and no washbasin in the toilet. The amenities are large refillable bottles, which I have a problem with for hygiene reasons. The Dyson hairdryer has no diffuser, only important for curly girls, but important nonetheless. There is only one holder for the shower handpiece, which is at waist height. Not really thought through. Despite filling out a questionnaire in advance, there was no personalised service at all and our requests were completely ignored, except for towels the 1st night of 4 nights. We didn't even receive a recommendation for our wedding anniversary, which was disappointing given that they had proactively asked us what our reason for visiting was and if we needed any recommendations.
Although staff were courteous, it seemed as if most hadn’t been in their position for long.
I asked for an invoice at checkout, which was supposed to be sent to me that afternoon. However, I haven't received it yet.
I wouldn't generally advise against booking due to the clean rooms if the price is good, but you shouldn't expect a classic 5-star experience.
Marcia
Lưu trú 4 đêm vào Tháng 8, 2025