4/10 - Kém
DEANNA ISABEL
Đi theo nhóm
15/05/2024
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Not worth it for the price you’re paying to book this hotel. You have to leave the room key to the reception every time you leave the hotel and pick it up when coming back is very inconvenient. This is the first time we’ve encountered such practice in a hotel facility. Also, we found the lady receptionist quite rude. We had a situation wherein my other friends’ airbnb had sewage issues and owner had to cancel their booking. We booked a room for 3 initially thinking there would only be 3 of us travelling, but when we got tickets to the concert for our 4th friend we decided to split the group to two. Since this hotel reservation is non refundable. We only heard from the airbnb owner late at night that the issue cannot be resolved, so all 4 of us just decided to stay in this hotel room together for the night. Instead of having them wander the streets of Paris practically homeless. We understand that we broke protocols for exceeding the extra number of people we booked in the room. But we were honest with the receptionist the next day and even asked if they have extra rooms available in this hotel. Which they do not until the next day. And when she found out we had an extra person in the room, she was extremely rude. To the point of treating the other friend with me like a criminal banning her from even going back up to the room. We paid the penalty which is totally fine, but the experience is not something I want for other people, especially if you’re on vacation.