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"Lovely location, amenities and service. Super helpful staff"

"The stay here, considering it is a 4 star hotel was really disappointing. Their answer to the most reasonable requests was basically indifference . Some examples: - The air conditioning did not work and the temperature reading on the thermostat was 26 degrees. They said they could not help, as their technical department was off duty. They would send someone at 6am. We had to sleep with the windows open, and the resulting security risk - We left our room at 7am for a half day excursion. We put the ‘please tidy my room’ label out. When we came back at 2pm, the room still had not been serviced. When they did service the room later in the day, debris (including used coffee cups) was left behind on the desk. - we were in town primarily for a wedding. Our outfits were freshly dry cleaned and we simply needed an iron to work out the travel creases. The reception told us that they would not provide an iron, and that we should use the laundry service. Not only does this seem an attempt to increase guest charges, but also they could not take the clothes to laundry at that time. It had to be the following day- the day of the wedding. This was never going to work, so we had to make other arrangements - There was a safe in the room, but it didn’t work. The re-set button was non functional. There were many other smaller issues. But there are too many to list . I believe there are many other quality hotels in that area of Petrovac and Monte Cas js not one I would recommend "