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Nhận xét về Palace Gate Hotel & Resort By EHM

5 out of 5
Palace Gate Hotel & Resort By EHM
#44. St. Sothearos Blvd (Corner St. 240), Chey Chumneas, Daun Penh, Phnom Penh

Nhận xét

9,4

Ngoại hạng

Đánh giá 10 - Xuất sắc. 274/394 nhận xét" "
Đánh giá 8 - Tốt. 95/394 nhận xét" "
Đánh giá 6 - Được. 15/394 nhận xét" "
Đánh giá 4 - Kém. 9/394 nhận xét" "
Đánh giá 2 - Tồi. 1/394 nhận xét" "

9,4/10

Sạch sẽ

9,4/10

Nhân viên & dịch vụ

9,4/10

Tiện nghi, dịch vụ

9,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,0/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Thanh

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 4, 2019

10/10 - Xuất sắc

Richard, Mill Creek

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very relaxing and comfortable place
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Holly

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was great. Security made me feel safe and gave me tips on how to navigate through Cambodia. The massage therapist were wonderful. You will want for nothing if you stay in this hotel. Loved it so much. I stayed here twice for my trip.
Lưu trú 2 đêm vào Tháng 5, 2024
Devid Prak trả lời vào 23/05/2024
Dear Holly We sincerely appreciate you sharing your feedback on your stay at Palace Gate Hotel & Resort. We are thrilled to learn that our team contributed to making your experience truly memorable.We eagerly await the opportunity to welcome you back in the near future.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

10/10 - Xuất sắc

Anna, Sackville

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great staff, size of the room, pool and restaurant are great. The spa was good my massage was wonderful . With the spa you can not request a specific person for your massage which I did not like. Also 2 for 1 happy hour you had to buy 2 of the same drink. It would have been better if we could have paid for the higher drink and were allowed to buy 2 different drinks. Hotel was in the center of the city but needed to be aware of pick pockets in the area.
Lưu trú 6 đêm vào Tháng 5, 2024
Devid Prak trả lời vào 20/05/2024
Dear Anna We would like to express our gratitude for your valuable feedback on your stay at Palace Gate Hotel & Resort.We are overjoyed to hear that our team succeeded in making you feel at home. Creating a sense of comfort and warmth is one of our top priorities at our hotel.We eagerly anticipate the opportunity to welcome you back in the near future.Thank you once again for your kind words and for choosing to stay with us.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

10/10 - Xuất sắc

Tammy

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I enjoyed the spa and pool
Lưu trú 2 đêm vào Tháng 4, 2024
Devid Sophornprak trả lời vào 09/05/2024
Dear Tammy We sincerely value your positive feedback regarding your experience at Palace Gate Hotel & Resort.Our utmost priority is ensuring that we meet our guests' needs to the best of our abilities.We eagerly await the opportunity to welcome you back in the near future..Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

10/10 - Xuất sắc

Rosa Batista

Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The Resort very clean and the staffs are courteous and attentive
Lưu trú 20 đêm vào Tháng 4, 2024
Devid Prak trả lời vào 29/04/2024
Dear Rosa Batista We deeply appreciate your positive comments. We are thrilled to hear that you had a delightful experience during your stay at Palace Gate Hotel & Resort.We look forward to your next stay, and please don't hesitate to reach out if there is anything we can assist you with. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

10/10 - Xuất sắc

Yoshifumi

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
クメール文化の香りが漂う格調高い建物の佇まいや室内装飾は、他のホテルでは味わえないくつろぎを与えてくれる。王宮のすぐ近くというロケーションも良い。
Lưu trú 4 đêm vào Tháng 4, 2024
Devid Prak trả lời vào 23/04/2024
Dear YoshifumiWe are absolutely thrilled to know that Palace Gate Hotel & Resort has played a significant role in numerous journeys you have embarked on.We sincerely hope that you will choose to stay with us again during your upcoming trips. Our team is always eager to welcome you back.Thank you immensely for your unwavering loyalty and trust in us.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

10/10 - Xuất sắc

joffrey

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A little corner of paradise in the middle of the city
Lưu trú 2 đêm vào Tháng 4, 2024
Devid Prak trả lời vào 08/04/2024
Dear joffrey We sincerely value your positive feedback regarding your experience at Palace Gate Hotel & Resort.Our utmost priority is ensuring that we meet our guests' needs to the best of our abilities.We eagerly await the opportunity to welcome you back in the near future..Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

8/10 - Tốt

Dennis, Corpus Christi

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 3, 2024
Devid Prak trả lời vào 01/04/2024
Dear Dennis We sincerely value your positive feedback regarding your experience at Palace Gate Hotel & Resort.Our utmost priority is ensuring that we meet our guests' needs to the best of our abilities.We eagerly await the opportunity to welcome you back in the near future..Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

6/10 - Được

MITESHKUMAR, AHMEDABAD

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Location of property is good, But unfortunately the room No 301 they alloted me was last and whole day there was noise of construction, and they already informed in room by letter. But door lock was very terrible and cannot easily open without trying 1-2 Min.
Lưu trú 2 đêm vào Tháng 3, 2024
Devid Sophornprak trả lời vào 17/03/2024
Dear MITESHKUMAR We deeply regret to learn that our service fell short of your expectations. We sincerely apologize for any disappointment caused.To better understand the specific issues you encountered, we kindly request that you email us with your phone number or any other means of communication that you prefer. This will allow us to personally address your concerns and work towards a resolution.We greatly value your feedback and appreciate the opportunity to improve our services. Please be inform regarding to construction it is almost finish and For our safety door key we will check on it. Thank you for bringing this matter to our attention, and we look forward to hearing from you soon.. Yours Sincerely,Devid SophornprakSenior Hotel Manager Palace Gate Hotel & Resort

8/10 - Tốt

HEE, OAKLAND GARDENS

Lưu trú 1 đêm vào Tháng 3, 2024
Devid Prak trả lời vào 04/04/2024
Dear HEEWe would like to express our sincere gratitude for choosing to stay with us at Palace Gate Hotel & Resort.Your loyalty and ongoing trust in our hotel and team are deeply appreciated.Please be assured that we will continue to strive to deserve your loyalty and provide you with the best possible experience.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

8/10 - Tốt

Sakie

Thích: Nhân viên & dịch vụ
Comfortable
Lưu trú 1 đêm vào Tháng 2, 2024
Devid Sophornprak trả lời vào 09/03/2024
Dear Sakei We sincerely appreciate you sharing your feedback on your stay at Palace Gate Hotel & Resort. We are thrilled to learn that our team contributed to making your experience truly memorable.We eagerly await the opportunity to welcome you back in the near future.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

10/10 - Xuất sắc

Michael

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 2, 2024
Devid Sophornprak trả lời vào 09/03/2024
Dear Michael We sincerely appreciate you sharing your feedback on your stay at Palace Gate Hotel & Resort. We are thrilled to learn that our team contributed to making your experience truly memorable.We eagerly await the opportunity to welcome you back in the near future.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

10/10 - Xuất sắc

Rodrigo Lopes

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great hotel
Lưu trú 3 đêm vào Tháng 2, 2024
Devid Prak trả lời vào 27/02/2024
Dear Rodrigo Lopes We sincerely appreciate you sharing your feedback on your stay at Palace Gate Hotel & Resort. We are thrilled to learn that our team contributed to making your experience truly memorable.We eagerly await the opportunity to welcome you back in the near future.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

10/10 - Xuất sắc

Malene

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Amazing hotel, luxury in the city
Such a good experience. Very nice hotel with a beautiful pool area surrounded by palms. Excellent breakfast buffet, a huge room with a view, great fitness room and awesome service from the staff. I highly recommend.
Lưu trú 3 đêm vào Tháng 2, 2024
Devid Prak trả lời vào 16/02/2024
Dear Malene We would like to express our sincere gratitude for choosing to stay with us at Palace Gate Hotel & Resort.Your loyalty and ongoing trust in our hotel and team are deeply appreciated.Please be assured that we will continue to strive to deserve your loyalty and provide you with the best possible experience.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

10/10 - Xuất sắc

Wing Lung

Lưu trú 4 đêm vào Tháng 2, 2024
Devid Prak trả lời vào 10/02/2024
Dear Wing LungWe sincerely value your positive feedback regarding your experience at Palace Gate Hotel & Resort.Our utmost priority is ensuring that we meet our guests' needs to the best of our abilities.We eagerly await the opportunity to welcome you back in the near future..Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

10/10 - Xuất sắc

Dinesh

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Superb
Unique property, with traditional Architecture.
Lưu trú 1 đêm vào Tháng 2, 2024
Devid Sophornprak trả lời vào 10/02/2024
Dear Dinesh Thank you for your positive feedback and for selecting Palace Gate Hotel & Resort. We are thrilled that you had a pleasant stay and eagerly anticipate your return in the near future.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

10/10 - Xuất sắc

Jennifer

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel. Lovely breakfast. Very attentive staff and nice spa.
Lưu trú 6 đêm vào Tháng 1, 2024
Devid Sophonrprak trả lời vào 05/02/2024
Dear Jennifer Thank you once again for staying with us at Palace Gate Hotel & Resort.We appreciate your loyalty and your continued trust in our hotel and our team.Rest assured that we will do our best to make us deserving of your loyalty. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

10/10 - Xuất sắc

Malgorzata

Lưu trú 1 đêm vào Tháng 1, 2024
Devid Sophornprak trả lời vào 21/03/2024
Dear Malgorzata We are absolutely thrilled to know that Palace Gate Hotel & Resort has played a significant role in numerous journeys you have embarked on.We sincerely hope that you will choose to stay with us again during your upcoming trips. Our team is always eager to welcome you back.Thank you immensely for your unwavering loyalty and trust in us.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

10/10 - Xuất sắc

Daniel

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Perfect place to stay in the center of Phnom Penh.
Lưu trú 3 đêm vào Tháng 1, 2024
Devid Sophornprak trả lời vào 22/01/2024
Dear Daniel We are delighted to hear that Palace Gate Hotel & Resort has been part of so many journeys that you've taken.We hope that you will stay with us again on your upcoming trips. Our team are always ready to welcome you back.Thank you very much for your loyalty and trust. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

10/10 - Xuất sắc

Ruth

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Devid Sophornprak trả lời vào 22/01/2024
Dear Ruth Thank you for taking the time to review your stay at Palace Gate Hotel & Resort.We are very pleased to hear that our team made your stay a memorable experienceLooking forward to seeing you again soon. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

10/10 - Xuất sắc

Johan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 7 đêm vào Tháng 1, 2024
Devid Sophornprak trả lời vào 18/01/2024
Dear Johan Thank you for taking the time to review your stay at Palace Gate Hotel & Resort.We will share your feedback with our team to let them know how much of an impact they made on your stay. We hope to welcome you back again in the near future. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

4/10 - Kém

Charles

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
Our stay started very poorly at check in, where they made us wait 1 hour before we could get our room due to some kind of "electrical problem". It was past 6pm, rooms are supposed to be ready for guest by 2pm. I know stuff happens, but at least they could have given us a drink or somethigh instead of dumping is in a corner with no info. Afterwards the room still had an electrical problem. Basically unless the light is on the power outlets would not work... who exactly thought this was a good idea? Bedding was poor quality also. Breakfast was decent, their rooftop bar is good, and main restaurant has nice staff but below average food. Overall would not come back. We came 5 years ago but it was much better last time.
Lưu trú 2 đêm vào Tháng 1, 2024
Devid Prak trả lời vào 14/01/2024
Dear Charles Thank you for taking time to write such a detailed feedback. All your comments are crucial to educating our staff about good service and the opposite. We will ensure your feedback will be shared to our team and all your complaints are well addressed to the concerned department on your next visit. We sincerely apologize for this unpleasant experience. It is very disappointing to hear, We look forward to the next opportunity to serve you better in the near future.Yours Sincerely,Devid SophornprakSenior Hotel Manager Palace Gate Hotel & Resort

10/10 - Xuất sắc

Sandra

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023
Devid Prak trả lời vào 28/12/2023
Dear Sandra Thank you for taking the time to review your stay at Palace Gate Hotel & Resort.We are very pleased to hear that our team made your stay a memorable experienceLooking forward to seeing you again soon. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

10/10 - Xuất sắc

quynh ly

Lưu trú 3 đêm vào Tháng 12, 2023
Devid Prak trả lời vào 24/12/2023
Dear Quynh lyThank you for taking the time to review your stay at Palace Gate Hotel & Resort.We are very pleased to hear that our team made your stay a memorable experienceLooking forward to seeing you again soon. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

10/10 - Xuất sắc

Kurt

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was very pleasant. The room was very clean. The pool, gym restaurant & spa were all top-notch.
Lưu trú 4 đêm vào Tháng 11, 2023
Devid Sophornprak trả lời vào 08/12/2023
Dear Kurt Thank you for taking the time to review your stay at Palace Gate Hotel & Resort.We are very pleased to hear that our team made your stay a memorable experienceLooking forward to seeing you again soon. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

10/10 - Xuất sắc

Bhupendra

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location for the Royal Palace and wonderful service from the whole team and especially Rith Daravorleak & Soeung Sophat.
Lưu trú 2 đêm vào Tháng 11, 2023
Devid Sophornprak trả lời vào 04/12/2023
Dear Bhupendra Thank you once again for staying with us at Palace Gate Hotel & Resort.We appreciate your loyalty and your continued trust in our hotel and our team.Rest assured that we will do our best to make us deserving of your loyalty. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

10/10 - Xuất sắc

Bhupendra

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is very conveniently located for the Royal Palace and the the various amenities nearby on the river front. The service from all the staff is exceptional and the rooms are huge.
Lưu trú 2 đêm vào Tháng 11, 2023
Devid Sophornprak trả lời vào 08/12/2023
Dear Bhupendra Thank you for recommending Palace Gate Hotel & Resort to other guests. Your kind feedback will be shared to the entire team and we hope to welcome you back again in the near future.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

10/10 - Xuất sắc

Andrew

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 10, 2023
Devid Prak trả lời vào 05/11/2023
Dear Andrew We highly appreciate your positive feedback to Palace Gate Hotel & Resort. We do take pride in serving to our guests' needs the best way we can.We hope to have the pleasure of welcoming you back soon.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

10/10 - Xuất sắc

Marco

Đi theo nhóm, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excelente propiedad para alojarte, el desayuno está muy completo, la alberca está muy grande y muy limpia, las habitaciones están grandes y muy cómodas.
Lưu trú 3 đêm vào Tháng 10, 2023
Devid Prak trả lời vào 30/10/2023
Dear Marco Thank you for taking the time to review your stay at Palace Gate Hotel & Resort.We are very delighted to hear that our team made you feel at home. This is of the things that we would like to maintain in our hotel. Looking forward to see you again in the near future. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

8/10 - Tốt

YINGCHANG

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice resort style hotel
A resort hotel next to the royal palace. The rooms is a bit old and not soundproof perfectly. Staff, bed, breakfast, swimming pool, gym are all good and worth the money.
Lưu trú 1 đêm vào Tháng 10, 2023
Devid Prak trả lời vào 30/10/2023
Dear YingChang Thank you for taking the time to review your stay at Palace Gate Hotel & Resort.We are very delighted to hear that our team made you feel at home. This is of the things that we would like to maintain in our hotel. Looking forward to see you again in the near future. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

10/10 - Xuất sắc

François, Assens

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Un tres joli coin de tranquillité en pleine ville, avec sa maison coloniale charmante, sa piscine et le jardin. Excellent rapport qualité/ prix
Lưu trú 3 đêm vào Tháng 10, 2023
Devid Prak trả lời vào 30/10/2023
Dear Francois Thank you for taking the time to review your stay at Palace Gate Hotel & Resort.We will share your feedback with our team to let them know how much of an impact they made on your stay. We hope to welcome you back again in the near future. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

10/10 - Xuất sắc

wayne

Khách đi công tác
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent staff
Lưu trú 2 đêm vào Tháng 9, 2023
Devid Sophornprak trả lời vào 15/10/2023
Dear WayneWe are delighted to hear that Palace Gate Hotel & Resort has been part of so many journeys that you've taken. We hope that you will stay with us again on your upcoming trips. Our team are always ready to welcome you back.Thank you very much for your loyalty and trust. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

10/10 - Xuất sắc

KOHEI

Lưu trú 4 đêm vào Tháng 9, 2023
Devid Sophornprak trả lời vào 28/09/2023
Dear KOHEIThank you for taking the time to review your stay at Palace Gate Hotel & Resort.We are very pleased to hear that our team made your stay a memorable experienceLooking forward to seeing you again soon. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

8/10 - Tốt

KENJI

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
普通に良かったです。 周辺も観光施設多いので観光メインなら良いと思います。
Lưu trú 2 đêm vào Tháng 8, 2023
Devid Sophornprak trả lời vào 15/08/2023
Dear Kenji We highly appreciate your positive feedback to Palace Gate Hotel & Resort. We do take pride in serving to our guests' needs the best way we can.We hope to have the pleasure of welcoming you back soon.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

4/10 - Kém

Yoshihisa

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
There was no hot water in the bath. There were cockroaches in the room.
Lưu trú 2 đêm vào Tháng 8, 2023
Devid Sophornprak trả lời vào 15/08/2023
Dear Yoshihisa We hope this note finds you well. We have shared your feedback to the concerned department. We sincerely apologize for this unpleasant experience. It is very disappointing to hear, but we hope you give us another chance to make it better. Please email us with your phone number or any means of communication for us to discuss your issues personally. Yours Sincerely,Devid Sophronprak Devid@palacegatepp.comSenior Hotel Manager Palace Gate Hotel & Resort

10/10 - Xuất sắc

HYUNGYU

Lưu trú 2 đêm vào Tháng 8, 2023
Devid Sophornprak trả lời vào 15/08/2023
Dear HYUNGYUThank you for taking the time to review your stay at Palace Gate Hotel & Resort.We are very delighted to hear that our team made you feel at home. This is of the things that we would like to maintain in our hotel. Looking forward to see you again in the near future. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

10/10 - Xuất sắc

qiang

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
服务好,卫生上面有蚊子
Lưu trú 2 đêm vào Tháng 8, 2023
Devid Sophornprak trả lời vào 15/08/2023
Dear Giang Thank you for taking the time to review your stay at Palace Gate Hotel & Resort.We are very delighted to hear that our team made you feel at home. This is of the things that we would like to maintain in our hotel. Looking forward to see you again in the near future. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

10/10 - Xuất sắc

Gordon

Lưu trú 1 đêm vào Tháng 7, 2023
Nik trả lời vào 26/07/2023
Dear Gordon,Warmest greeting from Palace Gate Hotel & Resort!We would like to say thank you so much for leave such a positive review towards us. we will always keep maintain our service to be as good as this.We wish to serve you next time soon.Have a nice day!With best regards,Palace Gate Hotel & Resort Team

10/10 - Xuất sắc

Mark

Lưu trú 2 đêm vào Tháng 7, 2023
Nik trả lời vào 24/07/2023
Dear Mark,Greeting to you!On behalf of Palace Gate Hotel & Resort Management team & staff.We would like to say thank you so much for spending your valuable time to spread such a positive review towards our property.Have a wonderful day!With best regards,Palace Gate Hotel & Resort Team

10/10 - Xuất sắc

BORGHISANI

Lưu trú 2 đêm vào Tháng 7, 2023
Devid Sophornprak trả lời vào 21/07/2023
Dear Borghisani Greeting From Palace Gate Hotel & Resort.We are very pleased to hear that our team made your stay a memorable experienceLooking forward to seeing you again soon. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

10/10 - Xuất sắc

Federico

Lưu trú 1 đêm vào Tháng 7, 2023
Devid Sophornprak trả lời vào 21/07/2023
Dear Federico Thank you for your positive comments. We are very delighted to hear that you enjoyed your stay at Palace Gate Hotel & Resort.We hope your next stay is just around the corner. Please feel free to let us know if there is anything we can help you with. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

10/10 - Xuất sắc

Clive

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved everything about this property.
Lưu trú 10 đêm vào Tháng 7, 2023
Devid Sophornprak trả lời vào 13/07/2023
Dear CliveThank you for taking the time to review your stay at Palace Gate Hotel & Resort.We will share your feedback with our team to let them know how much of an impact they made on your stay. We hope to welcome you back again in the near future. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

10/10 - Xuất sắc

Maximilian

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hdhdg
Lưu trú 1 đêm vào Tháng 7, 2023
Devid Sophornprak trả lời vào 13/07/2023
Dear Maximilian Thank you for taking the time to review your stay at Palace Gate Hotel & Resort.We will share your feedback with our team to let them know how much of an impact they made on your stay. We hope to welcome you back again in the near future. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

8/10 - Tốt

Razvan

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Large rooms with very good beds, large bathrooms, a good breakfast, a generally good, hard working people ready to help with a smile.
Lưu trú 4 đêm vào Tháng 7, 2023
Devid Sophornprak trả lời vào 10/07/2023
Dear Razvan Thank you for taking the time to review your stay at Palace Gate Hotel & Resort.We are very pleased to hear that our team made your stay a memorable experienceLooking forward to seeing you again soon. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

10/10 - Xuất sắc

ANDREW

Lưu trú 5 đêm vào Tháng 6, 2023
Devid Sophornprak trả lời vào 08/07/2023
Dear Andrew We highly appreciate your positive feedback to Palace Gate Hotel & Resort. We do take pride in serving to our guests' needs the best way we can.We hope to have the pleasure of welcoming you back soon.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

10/10 - Xuất sắc

Heather

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Wonderful stay
Gorgeous hotel. Staff is exceptional. Food Amazing. Location is great. Wish we could’ve stayed longer.
Lưu trú 3 đêm vào Tháng 6, 2023
Devid Sophornprak trả lời vào 22/06/2023
Dear Heather Thank you for making Palace Gate Hotel your second home when you're in Phnom Penh. Your continued patronage of our hotel is sincerely appreciated. We look forward to the next opportunity to serve you again in the future.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

10/10 - Xuất sắc

Brent

Lưu trú 4 đêm vào Tháng 6, 2023
Devid Sophornprak trả lời vào 08/07/2023
Dear Brent Thank you for your kind review and for choosing Palace Gate Hotel & Resort.We are delighted that you enjoyed your stay with us .We look forward to welcoming you again in the near future.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

10/10 - Xuất sắc

pablo

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Magnífica zona de piscina.
Lưu trú 1 đêm vào Tháng 6, 2023
Devid Sophornprak trả lời vào 10/06/2023
Dear Pablo Thank you for your positive comments. We are very delighted to hear that you enjoyed your stay at Palace Gate Hotel & Resort.We hope your next stay is just around the corner. Please feel free to let us know if there is anything we can help you with. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

10/10 - Xuất sắc

Luke

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
good stay, rooms are a bit tired , but the outside is great. lovely pool and attention to detail.
Lưu trú 3 đêm vào Tháng 6, 2023
Devid Sophornprak trả lời vào 22/06/2023
Dear Luke We are delighted to hear that Palace Gate Hotel & Resort has been part of so many journeys that you've taken. We hope that you will stay with us again on your upcoming trips. Our team are always ready to welcome you back.Thank you very much for your loyalty and trust. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort