Khách sạn Phoenix

"The biggest problem was that most of the towels and linens had hair on them of some sort. Hair that was not mine. The towels in the bathroom were still wet from the laundry service. The shower barely worked. What saved the stay was the morning staff that I had. She was very sweet and caring. "

"Everything about our stay was wonderful! The room had everything you could possibly want or need for your stay including night light, magnified mirror, bath products, comfortable mattess (not too hard not too soft, just right), same with pillows. We would definitely stay again. "

"Arrived very late & was able to check-in expediently. Staff was there to greet me. The facility is spotlessly clean. Observed staff continually cleaning floors and vestibule. Everything looked & smelled clean and fresh."

"Basically clean but in bad repair. Tub spigot falling off, no bedside lamps, no coffee maker in the room. "

"Can’t beat this Hotel"

"The property was pet friendly. The staff was very helpful and courteous. I felt the breakfast choices needed to be a grade higher. But overall it was a very nice experience and we will be coming back!"

"Great value, modern, bed was comfortable."

"Room was clean and updated. Breakfast, laundry, ice machine and vending machine were a convenient touch. Nice staff overall great stay "

"Room was dirty. Microwave had food in from god knows when. Only 1 coffee for the coffee maker and it was not replenishment for the 2nd night."

"the bathroom wasnt great but the room was beautiful and loved the stove. unfortunately theres people who like live in other"

"Didn't use the pool. We were up early at 07:30 today given we checked in late 01:30 am because of a delayed flight from JFK to Syracuse and some miscommunication around the shuttle pickup location. Got resolved and so nice to get picked up by the hotel shuttle and be given a later checkout time by night manager which we didn't use but nice it was offered all the same. Have stayed at this hotel a few times before as it is a park sleep and fly hotel too. Always a good stay! Staff always friendly...

"Food was fantastic, staff was amazing, room was cozy"

"Clean room ,lots of toiletries ,cute cozy little inn, friendly staff ,quiet and affordable only stayed the one night but will be back "

"Hotel was clean, staff was courteous "

"Excellent, I have visited this hotel for years and we always had a great time."

"Hotel appears to be in the middle of rennovations: hallways had all baseboards removed, pool was drained and not available, THERE WAS NO HOT WATER in room, and heat for room was provided by a portable heat unit. The hotel may be better in future, but at least for 2026 we recommend avoiding it."

"I stayed during a snow storm with sub zero temperatures. In spite of this frigid temperature, the lot was snow plowed by the motel by 7am. The room and bed were comfortable and the shower/bathroom worked perfectly. A good stay."

"Clean rooms and friendly staff"

"The staff were really friendly. The breakfast overseer Courtney was outstanding. We did not use the AC. Heating system was ok but quite noisey. Clean room was ok."

"The bed sheets were dirty, wall between room lacked of noise insulation."