Công viên nước

Nhận xét về Arizona Grand Resort & Spa

4 out of 5
Arizona Grand Resort & Spa
8000 S. Arizona Grand Parkway, Phoenix, AZ

Nhận xét

8,0

Rất tốt

Đánh giá 10 - Xuất sắc. 673/1398 nhận xét" "
Đánh giá 8 - Tốt. 300/1398 nhận xét" "
Đánh giá 6 - Được. 205/1398 nhận xét" "
Đánh giá 4 - Kém. 113/1398 nhận xét" "
Đánh giá 2 - Tồi. 107/1398 nhận xét" "

8,2/10

Sạch sẽ

8,2/10

Nhân viên & dịch vụ

7,8/10

Tiện nghi, dịch vụ

7,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,8/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Lisa

Thích: Sạch sẽ
Lưu trú 2 đêm vào Tháng 5, 2024
Rachel, Front Office Manager trả lời vào 15/05/2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations

10/10 - Xuất sắc

Dan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Rachel Gibford trả lời vào 13/05/2024
Thank you so much for your 5 out of 5 review! We are so glad you enjoyed your time with us! Please see us again real soon!

10/10 - Xuất sắc

Amy

Thích: Sạch sẽ
Lưu trú 2 đêm vào Tháng 5, 2024
Rachel Gibford trả lời vào 12/05/2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations

10/10 - Xuất sắc

rosalina

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent! Loved everything about it.
Lưu trú 3 đêm vào Tháng 5, 2024
Rachel Gibford trả lời vào 11/05/2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations

10/10 - Xuất sắc

Raquel

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We're coming back
Lưu trú 1 đêm vào Tháng 5, 2024
Rachel Gibford trả lời vào 11/05/2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations

6/10 - Được

Yelena

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Brining luggage to the room on the 3rd floor without direct elevator to it was challenging. Luckily we only had carry on with us. Also the stairs are a bit of a labyrinth.
Lưu trú 1 đêm vào Tháng 5, 2024
Rachel Gibford trả lời vào 11/05/2024
Thank you for your feedback. We apologize for the inconvenience you faced accessing your room on the 3rd floor. Your comments are valuable, and we will work to improve. We hope you still enjoyed your stay and would love to welcome you back for a smoother experience in the future.Sincerely,The Arizona Grand Management Team

6/10 - Được

Alex

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Lưu trú 4 đêm vào Tháng 4, 2024
Rachel Gibford trả lời vào 12/05/2024
Thank you for your 3 out of 5 review. We hope to see you again soon and give you the best vacation possible.

6/10 - Được

Sylvia

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 3 đêm vào Tháng 5, 2024
Rachel Gibford trả lời vào 11/05/2024
Thank you for the 3 out of 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and we hope to see you again really soon!Warm Regards, Mason McIntyreDirector of Operations

10/10 - Xuất sắc

Jeffrey

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We loved our stay at the Arizona Grand Resort. The golf
Lưu trú 2 đêm vào Tháng 5, 2024
Rachel Gibford trả lời vào 11/05/2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations

8/10 - Tốt

Christian

Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
What I like about the property is that everyone is nice and friendly. The area is clean. What dont like is the room. It is a little messy including the balcony.
Lưu trú 3 đêm vào Tháng 5, 2024
Rachel Gibford trả lời vào 06/05/2024
Thank you for your recent review. We're glad you enjoyed the friendly atmosphere and cleanliness of our property. However, we apologize for any issues with the balcony. Your feedback is valuable, and we'll address this promptly. We appreciate your input and hope to welcome you back for an improved experience.

10/10 - Xuất sắc

Gretchen, university place

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ
We loved the oasis water park, the views of the golf course, and the overall vibe of the landscaping including the water features and fire pits.
Lưu trú 3 đêm vào Tháng 5, 2024
Rachel Gibford trả lời vào 06/05/2024
Thank you for your kind words! We're delighted you enjoyed the oasis water park, golf course views, and our landscaping. Looking forward to welcoming you back soon!

10/10 - Xuất sắc

Corrina

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Rachel Gibford trả lời vào 06/05/2024
Thank you so much for your 5 out of 5 review! We are so glad you had a great time with us! Please come back for your next vacation!

10/10 - Xuất sắc

shannon

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
There was a vape that in the counter in bedroom. Had to ask for sheets for the fold out bed Bc they appeared to be filthy
Lưu trú 3 đêm vào Tháng 5, 2024
Rachel Gibford trả lời vào 06/05/2024
Thank you for your 5 out of 5 review! We are so glad to see that your enjoyed your stay. We will notify the proper teams about your comments on the suites. We hope to see you again next time!

10/10 - Xuất sắc

Megan

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great stay!
Lưu trú 2 đêm vào Tháng 3, 2024
Rachel Gibford trả lời vào 05/05/2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,

8/10 - Tốt

Synthia

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room are spacious
Lưu trú 2 đêm vào Tháng 5, 2024
Rachel Gibford trả lời vào 06/05/2024
Thank you for your 4 out of 5 review! We are so glad you enjoyed your stay. Please come back for another vacation real soon!

10/10 - Xuất sắc

Mark

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I spent 5 nights at the AZ Grand Resort. Reception was quick and simple; my room was clean and comfortable; the Oasis Water Park was perfect for my afternoons while there. The only food I purchased came from the pool snack bar. It was terrible. I had a very dry hamburger served in a clam shell for $17.
Lưu trú 5 đêm vào Tháng 4, 2024
Rachel Gibford trả lời vào 06/05/2024
Thank you for your recent review of your stay. We're glad you found check-in easy, your suite comfortable, and enjoyed our Oasis Water Park. However, we're sorry to hear that the food from our pool snack bar didn't meet your expectations. We appreciate your feedback and will address this with our team. We hope to welcome you back for an improved experience in the future. Warm Regards,The Arizona Grand Management Team

8/10 - Tốt

David

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
The sitting area in the lobby overlooking the golf course was very relaxing. plenty of seating and food and drinks available. We could have sat there our entire stay.
Lưu trú 3 đêm vào Tháng 4, 2024
Karly, Front Office Coordinator trả lời vào 01/05/2024
Thank you for sharing your experience! We're thrilled to hear that you found our lobby living room area to be relaxing. It's wonderful to know that you enjoyed the ample seating and food service available in our lobby. We hope to welcome you back soon for another enjoyable stay!Warm Regards, Front Office Managers

8/10 - Tốt

Elizabeth

Không thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 4, 2024
Rachel Gibford trả lời vào 02/05/2024
Thank you for your 4 out of 5 review! We hope to see you again for you next vacation!

10/10 - Xuất sắc

Cassandra

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
OUTSTANDING !!!
Lưu trú 2 đêm vào Tháng 4, 2024
Karly, Front Office Coordinator trả lời vào 01/05/2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!

10/10 - Xuất sắc

Lori M

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Karly, Front Office Coordinator trả lời vào 01/05/2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!

10/10 - Xuất sắc

Tiva

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room accommodations are spacious and clean. I love the option of smaller family pools in addition to the water park.
Lưu trú 1 đêm vào Tháng 4, 2024
Rachel Gibford trả lời vào 02/05/2024
Thank you so much for your 5 out of 5 review! We are so glad to see you enjoyed the suite and the amenities we offer our guests! Please see us again soon!

8/10 - Tốt

Eric

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
It is a great resort concept, but it’s not surrounded by much. Road construction around it (April 2024) makes going anywhere somewhat close by a long trip. Not many choices for restaurants, or other things to do, if planning on that. Pickleball, bocce ball, tennis court, etc would be a nice addition. CON: PARKING. Due to the water park being open to anyone, and events hosted at the site, there’s ZERO parking available. Parking should be a priority for paid guests of the hotel. It was a nightmare and made it even worse when we needed to leave. They do utilize golf carts if you need a ride, but personally, I only felt that made it even more congested as they were flying through the parking lot any time you were carefully driving trying to find a spot. PRO: The housekeeping staff was very friendly, and attentive, as well as the person at check-in. Would I stay here again? Yes. Would I make sure I had what I needed so I wouldn’t need to leave? Yes. Would I bring games or something to do on the evenings I want a break from swimming? Yes.
Rachel, Front Office Manager trả lời vào 30/04/2024
Thank you for your valuable feedback. We're glad you enjoyed our resort concept and our friendly staff. We apologize for the inconvenience caused by road construction. We're actively working on improving parking and will consider adding more recreational activities. We appreciate your decision to stay with us again and look forward to providing an even better experience next time. If you have further suggestions, feel free to reach out. We can't wait to welcome you back.Sincerely,The Arizona Grand Management Team

8/10 - Tốt

Seattlas

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It is a wonderful property .. however im confused about the type of services they give to people. I noticed that there are no smokin signs anywhere on property and i seend alot of people smokin cigars around the property and when i do the same i get told its a kid friendly place and ro put it out even tho it was late at night an no kids were around .. yet people were smoking in the water park area too and noone says nothing.. i feel like they treat certain people differently . Which isnt ok.. if its a no smoking property.. it should be for everyone not for those that play golf in the mist of kids ... and the food was nasty and room service wass expensive for no reason and so was the drinks. Best thing is to leave property. Other than that i had a blast with the spa area and the waterpark.
Lưu trú 3 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 30/04/2024
Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed our spa area and Oasis water park. We apologize for any confusion regarding our smoking policy and any inconsistency in its enforcement. We strive to ensure a comfortable environment for all our guests, regardless of their activities, and we take your feedback seriously. We do follow a smoking policy that states guest need to be 20 feet away from a door or window to smoke as the rooms are all non-smoking. We'll review our policies and procedures to ensure they are applied consistently across the property.We're glad to hear that despite some issues, you had a blast during your stay. We appreciate your feedback as it helps us improve and better serve our guests. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Sincerely,The Arizona Grand Management Team

10/10 - Xuất sắc

Andrew

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My wife and I had a blast staycation
Lưu trú 2 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 29/04/2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,

2/10 - Tồi

Roy

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Rachel Gibford trả lời vào 06/05/2024
Thank you for taking the time to share your experiences on your most recent visit. It seems there were several areas where we had the opportunity to improve our services and your stay and it seems that we dropped the ball. I would like to apologize on behalf of the resort for the challenges you experienced during your stay. We would appreciate the opportunity to speak with you further regarding your valuable feedback. If you are willing, at your convenience, please contact us from our reservations number on our website and ask to speak to a Front Office Manager, we will look forward to your call. Thank you again for your constructive comments on where we can improve and for your business.

2/10 - Tồi

Donna

Đi theo nhóm
Không thích: Nhân viên & dịch vụ
Won’t stay there again. Recommend avoiding this hotel. I’d stayed at the Arizona Grand years ago and had a good experience. This time was different. I waited over :90 minutes to check in. There was a high school event happening and the hotel was clearly not staffed to check in ~ 3,000 students and chaperones. Also disappointing was the staff’s indifference to the situation to people paying top $ to stay there. Massive saw and construction noise at the lap pool 3 out of 4 days. They were replacing the gate and the noise was awful. Again, no apologies. The posted menu @ the lap pool was outdated and a lot of items were not available. Restaurant food was mediocre for the price. I was unable to unbundle my resort fee from the overall cost which was not clear when I reserved. I didn’t know it was a required charge. I only used the pool areas 1 day but paid for 4. Thumbs down. 👎
Lưu trú 3 đêm vào Tháng 2, 2024
Rachel, Front Office Manager trả lời vào 29/04/2024
Thank you for sharing your recent experience with us. It's clear that there were aspects of your stay where we could have done better, and for that, we sincerely apologize. Your feedback is invaluable to us, and we would welcome the chance to discuss it further with you. Please feel free to contact us at 602-431-6519 and ask for a Front Office Manager at your convenience. We truly appreciate your insights on areas where we can improve and thank you for choosing our resort.Sincerely,The Arizona Grand Management Team

4/10 - Kém

Tiffani

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Sạch sẽ
We stayed here one night after staying at another property in the area. The room was dirty from the walls to the windows to blk hairs on my pillow and towels, tĥe pario looked like it had a small fire on it. Our bathroom window faced the elevator and no it was not a one way waindow you could totally see in.
Lưu trú 1 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 28/04/2024
Thank you for taking the time to share your experiences on your most recent visit. It seems there were several areas where we had the opportunity to improve our services and your stay and it seems that we dropped the ball. I would like to apologize on behalf of the resort for the challenges you experienced during your stay. We would appreciate the opportunity to speak with you further regarding your valuable feedback. If you are willing, at your convenience, please contact us at 602-431-6519 and ask to speak to a Front Office Manager, we will look forward to your call. Thank you again for your constructive comments on where we can improve and for your business.Sincerely,The Arizona Grand Management Team

10/10 - Xuất sắc

Shane, Canon City

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great resort
Lưu trú 3 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 26/04/2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,

6/10 - Được

Babylonia

Lưu trú 2 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 26/04/2024
Thank you for your 3 out of 5 review! We hope to see you again soon to give you the best vacation!

8/10 - Tốt

Jasmine

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 26/04/2024
Thank you so much for your 4 out of 5 review! We are so glad you enjoyed your stay with us. Please come back real soon!

8/10 - Tốt

Anastasiia, Lake In The Hills

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Front Office Manager trả lời vào 21/04/2024
Thanks for the rating! If you ever have any specific feedback or suggestions, feel free to share.

2/10 - Tồi

Chris

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
They charged an unexpected $80 charge
Lưu trú 1 đêm vào Tháng 4, 2024
Front Office Manager trả lời vào 19/04/2024
The 80 charge you see is the resort fee. The resort is charged per day and covers amenities like water park and pool access and parking and wifi. If you have any questions regarding our resort fee please reach out to us!

10/10 - Xuất sắc

Adam

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property was immaculately maintained. The rooms were nice and the pools were plentiful.
Lưu trú 4 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 18/04/2024
Thank you so much for taking the time to share your experience! We're thrilled to hear that you found our property to be immaculately maintained and enjoyed the comfort of our rooms as well as our plentiful pools. Your kind words truly motivate us to continue providing exceptional service and maintaining high standards. We hope to welcome you back for another fantastic stay in the future!

10/10 - Xuất sắc

Mark, Sherwood Park

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great golf , awesome service & amazing food . Beautiful water park
Lưu trú 5 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 18/04/2024
We're delighted to hear you enjoyed your experience! Providing great golf, excellent service, delicious food, and a beautiful water park are all essential parts of what we strive to offer. Thank you for taking the time to share your positive feedback. We hope to welcome you back again soon for another fantastic visit! Warm Regards,The Arizona Grand Management Team

8/10 - Tốt

Sadie

Thích: Nhân viên & dịch vụ
Lưu trú 4 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 18/04/2024
Thank you for the 4 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,

10/10 - Xuất sắc

Michael

Lưu trú 1 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 18/04/2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,

8/10 - Tốt

Paula, Joseph City

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Na
Lưu trú 1 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 16/04/2024
Thank you for the 4 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,

10/10 - Xuất sắc

Christopher

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The water park was fantastic!!
Lưu trú 3 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 16/04/2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and we are so glad you had a great time at our Oasis water park! Please see us again for your next summer vacation!Warm Regards,

8/10 - Tốt

Kelsie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The ground of the resort is beautiful and well-kept. The room we stayed in (Mountainside) was more dated than expected. We enjoyed the water park and the athletic club with three teens during our two-day stay.
Lưu trú 2 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 16/04/2024
Thank you for sharing your feedback! We're glad you enjoyed our resort but apologize for any disappointment with the suite. We're thrilled your family had a great time at our water park and athletic club. Your comments are valuable for our improvement. We hope to welcome you back soon and ensure your next stay exceeds expectations.Sincerely,The Arizona Grand Management Team

10/10 - Xuất sắc

Stanley

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good
Lưu trú 3 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 16/04/2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,

10/10 - Xuất sắc

Richard

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice place. I particularly like the option of going to the water park, with its large pools and lazy river, or lounging at the smaller pool and hot tub available to each group of units. The smaller pool provided towels, ice, restrooms and water in each area.
Lưu trú 4 đêm vào Tháng 3, 2024
Rachel, Front Office Manager trả lời vào 16/04/2024
Thank you for your great review! We're glad you enjoyed our resort, especially our water park and smaller pool areas. Your feedback helps us improve, and we hope to see you again soon!Warm Regards,The Arizona Grand Management Team

8/10 - Tốt

Claudio, Santa Barbara

Lưu trú 1 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 16/04/2024
Thank you for the 4 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,

6/10 - Được

Lena, Henderson

Thích: Sạch sẽ
The room wasn't ready until 6:30pm foe check in. And the resort fees were outrageous.
Lưu trú 2 đêm vào Tháng 3, 2024
Front Office Manager trả lời vào 13/04/2024
Thank you for sharing your experience with us. We apologize for the delay in getting your room ready for check-in and understand your concerns about the resort fees. We'll take your feedback into consideration for future improvements.

10/10 - Xuất sắc

Sergiane

Lưu trú 3 đêm vào Tháng 3, 2024
Rachel Gibford trả lời vào 02/05/2024
Thank you so much for your 5 out of 5 review! We are so glad you enjoyed your stay with us and we can't wait to see you again soon!

10/10 - Xuất sắc

Catherine

Lưu trú 3 đêm vào Tháng 4, 2024
Rachel Gibford trả lời vào 02/05/2024
Thank you so much for your 5 out of 5 review! We are so happy to see you had a great stay. Please see us again for your next vacation!

8/10 - Tốt

Omar

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice rooms very close to the Waterpark.
Lưu trú 1 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 11/04/2024
Thank you so much for your 4 out of 5 review! We hope to see you again soon!

10/10 - Xuất sắc

Raneisha

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Such a beautiful property.
Lưu trú 3 đêm vào Tháng 3, 2024
Rachel, Front Office Manager trả lời vào 11/04/2024
Thank you so much for your 5 out of 5 review! We are so glad you found the property beautiful! Please see us again real soon!

10/10 - Xuất sắc

Huan

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice property with great service and available amenities.
Lưu trú 1 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 11/04/2024
Thank you so much for your 5 out of 5 review! We are so glad you enjoyed your time here! Please see us again soon!

2/10 - Tồi

Yessika

Lưu trú 1 đêm vào Tháng 3, 2024
Rachel Gibford trả lời vào 06/05/2024
Thank you for taking the time to provide feedback about your recent visit. It appears there are areas where we can enhance our services to better meet your expectations, and we regret any shortcomings during your stay. On behalf of the resort, I apologize for any challenges you encountered. We value your input and would appreciate the opportunity to discuss it further. Please feel free to reach out to us at your convenience by calling the number on our website and asking to speak with a Front Office Manager. We eagerly await the chance to connect with you. Thank you once again for your helpful suggestions and for choosing to stay with us.

6/10 - Được

Alesya

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 11/04/2024
Thank you for your 10 out of 10 review! We can't we to see you again next time!