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Nhận xét về Arizona Grand Resort & Spa

4 out of 5
Arizona Grand Resort & Spa
8000 S. Arizona Grand Parkway, Phoenix, AZ

Nhận xét

8,0

Rất tốt

Đánh giá 10 - Xuất sắc. 676/1427 nhận xét" "
Đánh giá 8 - Tốt. 319/1427 nhận xét" "
Đánh giá 6 - Được. 207/1427 nhận xét" "
Đánh giá 4 - Kém. 117/1427 nhận xét" "
Đánh giá 2 - Tồi. 108/1427 nhận xét" "

8,2/10

Sạch sẽ

8,2/10

Nhân viên & dịch vụ

7,8/10

Tiện nghi, dịch vụ

7,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,8/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Tiva

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room accommodations are spacious and clean. I love the option of smaller family pools in addition to the water park.
Lưu trú 1 đêm vào Tháng 4, 2024

8/10 - Tốt

Eric

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
It is a great resort concept, but it’s not surrounded by much. Road construction around it (April 2024) makes going anywhere somewhat close by a long trip. Not many choices for restaurants, or other things to do, if planning on that. Pickleball, bocce ball, tennis court, etc would be a nice addition. CON: PARKING. Due to the water park being open to anyone, and events hosted at the site, there’s ZERO parking available. Parking should be a priority for paid guests of the hotel. It was a nightmare and made it even worse when we needed to leave. They do utilize golf carts if you need a ride, but personally, I only felt that made it even more congested as they were flying through the parking lot any time you were carefully driving trying to find a spot. PRO: The housekeeping staff was very friendly, and attentive, as well as the person at check-in. Would I stay here again? Yes. Would I make sure I had what I needed so I wouldn’t need to leave? Yes. Would I bring games or something to do on the evenings I want a break from swimming? Yes.

8/10 - Tốt

Seattlas

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It is a wonderful property .. however im confused about the type of services they give to people. I noticed that there are no smokin signs anywhere on property and i seend alot of people smokin cigars around the property and when i do the same i get told its a kid friendly place and ro put it out even tho it was late at night an no kids were around .. yet people were smoking in the water park area too and noone says nothing.. i feel like they treat certain people differently . Which isnt ok.. if its a no smoking property.. it should be for everyone not for those that play golf in the mist of kids ... and the food was nasty and room service wass expensive for no reason and so was the drinks. Best thing is to leave property. Other than that i had a blast with the spa area and the waterpark.
Lưu trú 3 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Andrew

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My wife and I had a blast staycation
Lưu trú 2 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 29/04/2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,

2/10 - Tồi

Roy

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024

2/10 - Tồi

Donna

Đi theo nhóm
Không thích: Nhân viên & dịch vụ
Won’t stay there again. Recommend avoiding this hotel. I’d stayed at the Arizona Grand years ago and had a good experience. This time was different. I waited over :90 minutes to check in. There was a high school event happening and the hotel was clearly not staffed to check in ~ 3,000 students and chaperones. Also disappointing was the staff’s indifference to the situation to people paying top $ to stay there. Massive saw and construction noise at the lap pool 3 out of 4 days. They were replacing the gate and the noise was awful. Again, no apologies. The posted menu @ the lap pool was outdated and a lot of items were not available. Restaurant food was mediocre for the price. I was unable to unbundle my resort fee from the overall cost which was not clear when I reserved. I didn’t know it was a required charge. I only used the pool areas 1 day but paid for 4. Thumbs down. 👎
Lưu trú 3 đêm vào Tháng 2, 2024
Rachel, Front Office Manager trả lời vào 29/04/2024
Thank you for sharing your recent experience with us. It's clear that there were aspects of your stay where we could have done better, and for that, we sincerely apologize. Your feedback is invaluable to us, and we would welcome the chance to discuss it further with you. Please feel free to contact us at 602-431-6519 and ask for a Front Office Manager at your convenience. We truly appreciate your insights on areas where we can improve and thank you for choosing our resort.Sincerely,The Arizona Grand Management Team

4/10 - Kém

Tiffani

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Sạch sẽ
We stayed here one night after staying at another property in the area. The room was dirty from the walls to the windows to blk hairs on my pillow and towels, tĥe pario looked like it had a small fire on it. Our bathroom window faced the elevator and no it was not a one way waindow you could totally see in.
Lưu trú 1 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 28/04/2024
Thank you for taking the time to share your experiences on your most recent visit. It seems there were several areas where we had the opportunity to improve our services and your stay and it seems that we dropped the ball. I would like to apologize on behalf of the resort for the challenges you experienced during your stay. We would appreciate the opportunity to speak with you further regarding your valuable feedback. If you are willing, at your convenience, please contact us at 602-431-6519 and ask to speak to a Front Office Manager, we will look forward to your call. Thank you again for your constructive comments on where we can improve and for your business.Sincerely,The Arizona Grand Management Team

10/10 - Xuất sắc

Shane, Canon City

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great resort
Lưu trú 3 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 26/04/2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,

6/10 - Được

Babylonia

Lưu trú 2 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 26/04/2024
Thank you for your 3 out of 5 review! We hope to see you again soon to give you the best vacation!

8/10 - Tốt

Jasmine

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 26/04/2024
Thank you so much for your 4 out of 5 review! We are so glad you enjoyed your stay with us. Please come back real soon!

8/10 - Tốt

Anastasiia, Lake In The Hills

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Front Office Manager trả lời vào 21/04/2024
Thanks for the rating! If you ever have any specific feedback or suggestions, feel free to share.

2/10 - Tồi

Chris

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
They charged an unexpected $80 charge
Lưu trú 1 đêm vào Tháng 4, 2024
Front Office Manager trả lời vào 19/04/2024
The 80 charge you see is the resort fee. The resort is charged per day and covers amenities like water park and pool access and parking and wifi. If you have any questions regarding our resort fee please reach out to us!

10/10 - Xuất sắc

Adam

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property was immaculately maintained. The rooms were nice and the pools were plentiful.
Lưu trú 4 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 18/04/2024
Thank you so much for taking the time to share your experience! We're thrilled to hear that you found our property to be immaculately maintained and enjoyed the comfort of our rooms as well as our plentiful pools. Your kind words truly motivate us to continue providing exceptional service and maintaining high standards. We hope to welcome you back for another fantastic stay in the future!

10/10 - Xuất sắc

Mark, Sherwood Park

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great golf , awesome service & amazing food . Beautiful water park
Lưu trú 5 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 18/04/2024
We're delighted to hear you enjoyed your experience! Providing great golf, excellent service, delicious food, and a beautiful water park are all essential parts of what we strive to offer. Thank you for taking the time to share your positive feedback. We hope to welcome you back again soon for another fantastic visit! Warm Regards,The Arizona Grand Management Team

8/10 - Tốt

Sadie

Thích: Nhân viên & dịch vụ
Lưu trú 4 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 18/04/2024
Thank you for the 4 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,

10/10 - Xuất sắc

Michael

Lưu trú 1 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 18/04/2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,

8/10 - Tốt

Paula, Joseph City

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Na
Lưu trú 1 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 16/04/2024
Thank you for the 4 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,

10/10 - Xuất sắc

Christopher

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The water park was fantastic!!
Lưu trú 3 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 16/04/2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and we are so glad you had a great time at our Oasis water park! Please see us again for your next summer vacation!Warm Regards,

8/10 - Tốt

Kelsie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The ground of the resort is beautiful and well-kept. The room we stayed in (Mountainside) was more dated than expected. We enjoyed the water park and the athletic club with three teens during our two-day stay.
Lưu trú 2 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 16/04/2024
Thank you for sharing your feedback! We're glad you enjoyed our resort but apologize for any disappointment with the suite. We're thrilled your family had a great time at our water park and athletic club. Your comments are valuable for our improvement. We hope to welcome you back soon and ensure your next stay exceeds expectations.Sincerely,The Arizona Grand Management Team

10/10 - Xuất sắc

Stanley

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good
Lưu trú 3 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 16/04/2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,

10/10 - Xuất sắc

Richard

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice place. I particularly like the option of going to the water park, with its large pools and lazy river, or lounging at the smaller pool and hot tub available to each group of units. The smaller pool provided towels, ice, restrooms and water in each area.
Lưu trú 4 đêm vào Tháng 3, 2024
Rachel, Front Office Manager trả lời vào 16/04/2024
Thank you for your great review! We're glad you enjoyed our resort, especially our water park and smaller pool areas. Your feedback helps us improve, and we hope to see you again soon!Warm Regards,The Arizona Grand Management Team

8/10 - Tốt

Claudio, Santa Barbara

Lưu trú 1 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 16/04/2024
Thank you for the 4 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,

6/10 - Được

Lena, Henderson

Thích: Sạch sẽ
The room wasn't ready until 6:30pm foe check in. And the resort fees were outrageous.
Lưu trú 2 đêm vào Tháng 3, 2024
Front Office Manager trả lời vào 13/04/2024
Thank you for sharing your experience with us. We apologize for the delay in getting your room ready for check-in and understand your concerns about the resort fees. We'll take your feedback into consideration for future improvements.

8/10 - Tốt

Omar

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice rooms very close to the Waterpark.
Lưu trú 1 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 11/04/2024
Thank you so much for your 4 out of 5 review! We hope to see you again soon!

10/10 - Xuất sắc

Raneisha

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Such a beautiful property.
Lưu trú 3 đêm vào Tháng 3, 2024
Rachel, Front Office Manager trả lời vào 11/04/2024
Thank you so much for your 5 out of 5 review! We are so glad you found the property beautiful! Please see us again real soon!

10/10 - Xuất sắc

Huan

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice property with great service and available amenities.
Lưu trú 1 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 11/04/2024
Thank you so much for your 5 out of 5 review! We are so glad you enjoyed your time here! Please see us again soon!

2/10 - Tồi

Yessika

Lưu trú 1 đêm vào Tháng 3, 2024

6/10 - Được

Alesya

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 11/04/2024
Thank you for your 10 out of 10 review! We can't we to see you again next time!

10/10 - Xuất sắc

Linda Mae

Lưu trú 1 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Donna T

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 11/04/2024
Thank you so much for your 5 out of 5 review! Please see us again real soon!

8/10 - Tốt

Jewel

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 11/04/2024
Thank you for your 4 out of 5 review! We hope to see again soon for another vacation!

2/10 - Tồi

Selwyn, GOLDENVALLEY

The rate listed on the website was 538 and yet we charged 638 No clear explanation
Lưu trú 1 đêm vào Tháng 4, 2024
Karly Makay, Front Office Coordinator trả lời vào 11/04/2024
We appreciate you taking the time to share your feedback with us. We are truly sorry to hear about your experience at our resort. Your feedback is valuable, and we want to ensure we address your concerns to improve our services. Please accept our sincerest apologies for any inconvenience you may have encountered during your stay. We would like the opportunity to discuss your experience in more detail and work towards finding a resolution that meets your expectations.Kindly reach out to us at 602-431-6519 and ask for a front office manager, and we will be more than happy to assist you. We hope to have the chance to make things right and thank you for bringing this to our attention.Warm Regards, Front Office Managers

2/10 - Tồi

derek

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Started out our stay being put in a room different than what I had booked for our honeymoon. Went on to hear staff moving cleaning carts up and down the walk at all hours of the night which caused a loud thud sound due to the wheels moving across the cracks in the sidewalk. The room we were put in had yellow stains on the sheets, tub was broken and tv didn’t work. I would not recommend this resort to anyone
Lưu trú 3 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 11/04/2024
- Thank you for taking the time to share your experiences on your most recent visit. It seems there were several areas where we had the opportunity to improve our services and your stay and it seems that we dropped the ball. I would like to apologize on behalf of the resort for the challenges you experienced during your stay. We would appreciate the opportunity to speak with you further regarding your valuable feedback. If you are willing, at your convenience, please contact us at our main line on our website and ask to speak to a Front Office Manager, we will look forward to your call. Thank you again for your constructive comments on where we can improve and for your business.

10/10 - Xuất sắc

Anahy

Lưu trú 3 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 29/04/2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,

8/10 - Tốt

A

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
very nice, but heater didn’t work in one of the rooms. other than that would come back
Lưu trú 2 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 09/04/2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you enjoyed your overall stay with us. However, we're sorry to learn about the issue with the heater in one of the rooms. Please accept our apologies for any inconvenience this may have caused. We appreciate you bringing this to our attention, and we'll ensure that our maintenance team addresses it promptly. We look forward to the opportunity to welcome you back for an even better experience in the future.Warm Regards,The Arizona Grand Management Team

6/10 - Được

Reagan

Lưu trú 1 đêm vào Tháng 4, 2024

8/10 - Tốt

Crystal

Lưu trú 3 đêm vào Tháng 3, 2024
Rachel, Front Office Manager trả lời vào 29/04/2024
Thank you for the 4 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,

6/10 - Được

Elaine

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
Lưu trú 2 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 09/04/2024
Thank you for the 3 out of 5 stars. We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope to see you again soon to give you the best vacation possible!Warm Regards, Mason McIntyreDirector of Operations

10/10 - Xuất sắc

Ethan

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Phenomenal stay this time at the Resort, will definitely be back. I live here in Phoenix and had my Dad and Niece visiting in town so I got them a king suite and they absolutely loved it. Decided to stay an extra night last minute and they even moved some things around to let us stay in the same suite. 12/10 recommend:)
Lưu trú 1 đêm vào Tháng 4, 2024
Karly Makay, Front Office Coordinator trả lời vào 08/04/2024
Thank you for your glowing review! We're thrilled to hear that you had an enjoyable stay with us at the Grand and that your family also enjoyed the suite. It was our pleasure to accommodate your last-minute extension and ensure you could continue to enjoy your stay in the same suite. We appreciate your recommendation and look forward to welcoming you back soon!Warm Regards, Front Desk Management Team

10/10 - Xuất sắc

Shawn, Camden

Đi theo nhóm, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing place!
Lưu trú 1 đêm vào Tháng 4, 2024
Karly Makay trả lời vào 08/04/2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations

10/10 - Xuất sắc

JOSE LUIS HERNANDEZ

Đi cùng gia đình và trẻ nhỏ
Excelente servicio
Lưu trú 1 đêm vào Tháng 4, 2024
Rachel, Front Office Manager trả lời vào 09/04/2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations

8/10 - Tốt

steven, Northville

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 3, 2024
Rachel, Front Office Manager trả lời vào 09/04/2024
Thank you for the 4 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations

4/10 - Kém

Zachary

Lưu trú 3 đêm vào Tháng 3, 2024
Rachel, Front Office Manager trả lời vào 26/04/2024
Thank you for taking the time to review your stay. If you are willing, at your convenience, please contact us at our main line on our website and ask to speak to a Front Office Manager, we will look forward to your call. Thank you again for your constructive comments on where we can improve and for your business.

2/10 - Tồi

Jean

19 people in line. 2 counter agents only. Waited an hour to check in at 1045 at night. Horrible service. Poor planning.
Lưu trú 1 đêm vào Tháng 4, 2024
Karly Makay trả lời vào 08/04/2024
We apologize for the inconvenience you experienced during your check-in. Your feedback is invaluable, and we will address these staffing and service issues to ensure a smoother experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the chance to exceed your expectations in the future.Warm Regards, Front Desk Managers

10/10 - Xuất sắc

Triston

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Karly Makay trả lời vào 08/04/2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations

6/10 - Được

Susan

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Hotel room was spacious and clean. Water park was nice. The kids enjoyed it. The food options at the park were very expensive and they were strict about not bringing food in with you. The check in process is very inconvenient with long lines. They need more people at the front desk and should have a line dedicated to those who already checked in but just needed to get their room key.
Lưu trú 1 đêm vào Tháng 3, 2024
Karly Makay, Front Office Coordinator trả lời vào 05/04/2024
Thank you for your feedback. We're delighted to hear that you found our hotel room spacious and clean, and that the kids enjoyed the water park. We apologize for any inconvenience you experienced with the food options and the check-in process. Your comments are valuable to us, and we'll certainly look into improving these areas to enhance the guest experience. We hope to have the opportunity to welcome you back in the future.Warm Regards, Front Desk Management Team

6/10 - Được

Michael

Đi cùng gia đình và trẻ nhỏ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Cons: Limited (and subpar) dining, most definitely not a service-oriented hotel, dated property, limited parking near rooms, and noisy (especially if they have a conference going that they are catering to) so be prepared. Pros: Lazy rivers and slides, golf course.
Lưu trú 3 đêm vào Tháng 3, 2024
Rachel, Front Office Manager trả lời vào 11/04/2024
Thank you for sharing your feedback. We apologize for any shortcomings you experienced during your stay, and we appreciate your insights. We're actively working to improve our dining options, service standards, and property aesthetics. Your comments about parking and noise will be addressed to enhance guest comfort. We're glad you enjoyed our recreational amenities and hope to welcome you back for an even better experience in the future.

10/10 - Xuất sắc

Monica

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Me agrado el lago
Lưu trú 2 đêm vào Tháng 3, 2024
Rachel, Front Office Manager trả lời vào 04/04/2024
Thank you so much for your 5 out of 5 rating! We are so glad you enjoyed the Oasis water park. We hope to see you again real soon!

4/10 - Kém

Michael

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The water park was the appeal but it was completely overcrowded and the two main slides had 3 min waits between each slide. Not a fun experience and the park was dirty
Lưu trú 4 đêm vào Tháng 3, 2024
Rachel, Front Office Manager trả lời vào 04/04/2024
We apologize for the overcrowding and cleanliness issues you experienced at our water park. Your feedback is valuable, and we'll address these concerns promptly to improve future visits. We hope you'll give us another chance to provide you with a better experience. Thank you for bringing these issues to our attention.Sincerely,The Arizona Grand Management Team

6/10 - Được

Jennifer, Salmon

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room type we'd reserved wasn't available at checkin... not a great start to what I was hoping would be a relaxing vacay but they made it right and we were moved into correct room the next day. Breakfast wasn't great and was resort priced, try Breakfast Slxt... it's close and delicious. Grounds are nice, spa was good but expensive, hotel gym was amazing. Golfers in family loved the course. Kids loved the pool complex but unless you're willing to line up for a seat before it opens it's slim pickings. Both days we spent the entire day next to reserved lounge chairs that were never used. I felt bad for families looking, but no one working stopped this.
Lưu trú 5 đêm vào Tháng 3, 2024
Rachel, Front Office Manager trả lời vào 04/04/2024
Thank you for your recent review. We apologize for the initial room mix-up but are glad we could swiftly resolve it the next day. Your feedback on breakfast pricing and quality is noted, and we'll strive to improve. We're delighted you enjoyed our grounds, spa, and gym, as well as the golf course. Regarding poolside seating, we're sorry for any inconvenience and will review our procedures. We appreciate your valuable feedback and hope to welcome you back for a smoother experience in the future.Sincerely,The Arizona Grand Management Team