Hồ bơi ngoài trời

Nhận xét về Aquasun Hotel Phú Quốc

4 out of 5
Aquasun Hotel Phú Quốc
124 Đường Trần Hưng Đạo, Dương Đông, Phú Quốc, Kiên Giang

Nhận xét

9,4

Ngoại hạng

Đánh giá 10 - Xuất sắc. 73/95 nhận xét" "
Đánh giá 8 - Tốt. 14/95 nhận xét" "
Đánh giá 6 - Được. 4/95 nhận xét" "
Đánh giá 4 - Kém. 3/95 nhận xét" "
Đánh giá 2 - Tồi. 1/95 nhận xét" "

9,4/10

Sạch sẽ

9,4/10

Nhân viên & dịch vụ

8,8/10

Tiện nghi, dịch vụ

9,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,0/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Shingo

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
周りにレストランも多く、キングコングマートも近かったのでとても便利でした。 ビーチまでも歩いて5分足らずなので、行きたい時にすぐにいけます。 一日中雨の日もあったのですが、部屋で自分のアカウントをNetflixやAmazonプライムに繋ぐことができたので、時間を潰すことができました。 ナイトマーケットにもGrabを使えば10分以内で行けるので全く問題ないです。 大満足です!
Lưu trú 4 đêm vào Tháng 5, 2024
Damien To - General Manager trả lời vào 27/05/2024
Warmest greetings from Aquasun Hotel Phu Quoc! Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. Look forward to welcoming you back soon.

10/10 - Xuất sắc

amy

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel lovely views lovely staff.
Lưu trú 2 đêm vào Tháng 5, 2024
Damien To - General Manager trả lời vào 27/05/2024
Warmest greetings from Aquasun Hotel Phu Quoc! Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. Look forward to welcoming you back soon.

10/10 - Xuất sắc

Jennifer

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved the hotel! The pool was great, rooftop had a great view of the ocean. Located walking distance from sooo many different cuisines.
Lưu trú 3 đêm vào Tháng 4, 2024
Damien To - General Manager trả lời vào 02/05/2024
Thank you so much for your review of AQUASUN Hotel. We trust you had a comfortable stay with us. Your valuable feedback let us know how we're doing and truly does make a difference & I will share your kind words to our staff. Sincerely.

10/10 - Xuất sắc

Wuon Yee Ellen

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
They're all good 👍
Lưu trú 3 đêm vào Tháng 4, 2024
Damien To - General Manager trả lời vào 29/04/2024
Thank you so much for your review of AQUASUN Hotel. We trust you had a comfortable stay with us. Your valuable feedback let us know how we're doing and truly does make a difference & I will share your kind words to our staff. Sincerely.

10/10 - Xuất sắc

Sylvie

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Très bel hôtel, déjeuner avec plusieurs choix. Belles chambres.
Lưu trú 6 đêm vào Tháng 3, 2024
Damien To - General Manager trả lời vào 29/03/2024
Merci beaucoup pour vos commentaires incroyables et perspicaces sur l'hôtel AQUASUN. Nous sommes heureux de savoir que vous avez passé un agréable séjour et que vous avez apprécié nos installations. Nous travaillons également à la mise en œuvre de davantage de services permettant aux clients de se détendre et de profiter plus facilement de leur séjour. Merci encore d'avoir pris le temps de rédiger votre avis et nous avons hâte de vous revoir ici !

8/10 - Tốt

Amjad

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel and really friendly staff. Room was excellent with a great view. It's a quiet area, location, but that's the Island. Bit too quiet for me, as I prefer busy areas. Had a nice rooftop swimming pool and bar
Lưu trú 2 đêm vào Tháng 3, 2024
Damien To - General Manager trả lời vào 29/03/2024
Thank you so much for your amazing and insightful feedback of AQUASUN Hotel. We're glad to hear you had a pleasant stay and appreciated our facilities. We are also working on implementing more services for guests to relax & enjoy their stay easier. Thank you again for taking the time to review and we look forward to having you here again!

6/10 - Được

Patrick

Đi cùng bạn đồng hành
Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Bath was unsafe to enter(too high) and shower head too low. Otherwise okay. Cups for tea / coffee too small and difficulty in getting larger sized mugs.
Lưu trú 4 đêm vào Tháng 3, 2024
Reservations Dept. trả lời vào 19/03/2024
Thank you for your feedback. Our room options can all be customized to include either a bathtub or a standing bath cabin based on your preference. For the bathtub option, each room is equipped with an adjustable height feature and a small seat for added convenience, especially for elderly guests. The shower head height can also be easily adjusted manually for a personalized experience.We will further consider providing detailed instructions to our guests to avoid any unnecessary misunderstandings.

10/10 - Xuất sắc

James

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very cool area with a lot of nice local restaurants and bars in the alleys around the property, as well as quick access to the beach.
Lưu trú 3 đêm vào Tháng 3, 2024
Damien To - General Manager trả lời vào 05/03/2024
Thank you so much for your review of AQUASUN Hotel. We trust you had a comfortable stay with us. Your valuable feedback let us know how we're doing and truly does make a difference & I will share your kind words to our staff. Sincerely.

10/10 - Xuất sắc

Torben

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Sehr schönes Hotel mit tollem Meerblick
Lưu trú 5 đêm vào Tháng 1, 2024
Damien To - General Manager trả lời vào 05/03/2024
Warmest greetings from Aquasun Hotel Phu Quoc!Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. Thank you once again for sharing your experience and we look forward to welcoming you back soon.

10/10 - Xuất sắc

Nicole

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
From the moment we got to the hotel, we were greeted with such kindness. The amenities were great - especially the pool. The free breakfast was very filling. Though the beds were hard, we enjoyed our rooms immensely. Beautiful ocean view. Thank you for your hospitality, especially Nam at reception!
Lưu trú 4 đêm vào Tháng 2, 2024
Damien To - General Manager trả lời vào 05/03/2024
Thank you so much for your review of AQUASUN Hotel. We trust you had a comfortable stay with us. Your valuable feedback let us know how we're doing and truly does make a difference & I will share your kind words to our staff. Sincerely.

10/10 - Xuất sắc

JIAN

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Damien - General Manager trả lời vào 29/02/2024
Dear Jian,Thank you so much for your review of AQUASUN Hotel. We trust you had a comfortable stay with us. Your valuable feedback let us know how we're doing and truly does make a difference & I will share your kind words to our staff. Sincerely.

10/10 - Xuất sắc

THU TAM THI

Lưu trú 2 đêm vào Tháng 2, 2024
Damien To - General Manager trả lời vào 22/03/2024
Thank you so much for your review of AQUASUN Hotel. We trust you had a comfortable stay with us. Your valuable feedback let us know how we're doing and truly does make a difference & I will share your kind words to our staff. Sincerely.

10/10 - Xuất sắc

JINKYUNG

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 2, 2024
Damien - General Manager trả lời vào 26/02/2024
Dear JINKYUNG,Thank you so much for your review of AQUASUN Hotel. We trust you had a comfortable stay with us. Your valuable feedback let us know how we're doing and truly does make a difference & I will share your kind words to our staff. Sincerely.

10/10 - Xuất sắc

Anh

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
1000% Impeccable Hospitality
If we could, we would give 10+ for Nam with “glasses” (front desk reception) and the hotel owners for going beyond of taking great care of us during our stay!!! I was sick for two days. On the third day, I called the front desk reception, Nam answered and advised us to go to the SOS clinic (prompt and thorough service) instead of the hospital (long wait) or the other clinic nearby. To our surprised when we came down for breakfast, Nam advised us that he had booked a complimentary taxi to take us to the SOS clinic. While we were having breakfast, a well mannered lady (later found out from Nam that she is the owner) noticed that I wasn’t eating all of my food on my plate and wanted to know if there was anything she can do. I told her that I wasn’t well with my throat hurting when swallowing. She said that I must have strep throat (which was confirmed later by the doctor) and asked if I have rinsed my mouth with salt water. I responded “no” and later send some up to our room. The total cost including doctor checkup, X-ray, blood test and medication was 1.5 M dong (equivalent to $82 CAD). The whole process only took 1.5 hrs which is the fastest result that I have ever experienced! Within two hrs of taking the medication my throat no longer hurts. Upon learning of our early departure at 5 AM, Nam offered a complimentary taxi to the airport and packed up sandwiches and drinks for us. We have recommended this hotel to my family and friends! We definitely will come back!!!
Lưu trú 2 đêm vào Tháng 1, 2024
Damien To - General Manager trả lời vào 21/02/2024
Dear Anh Vu,Warmest greetings from Aquasun Hotel Phu Quoc!Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. Thank you once again for sharing your experience and we look forward to welcoming you back soon.Sincerely,

8/10 - Tốt

MING FAI

Đi theo nhóm, Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
各方面都很好但交通有點貴
Lưu trú 4 đêm vào Tháng 2, 2024
Damien To - General Manager trả lời vào 21/02/2024
感谢您花时间对 AQUASUN Hotel 留下好评,我们总是喜欢阅读像您这样的正面评论。 我们希望在不久的将来有机会再次接待您。

8/10 - Tốt

TAKEHIKO

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
表の通りから奥まっていますが歩いてすぐだし海にも近いです。表の通りにはレストラン、マッサージ屋、スーパーなんでもあります。部屋からもサンセットがとてもキレイでした。レンタルバイクもホテルで貸してもらえるし、レイトチェックアウトも大丈夫でした。またフーコックに来たら利用したいです。
Lưu trú 3 đêm vào Tháng 2, 2024
Damien To - General Manager trả lời vào 21/02/2024
AQUASUN Hotelのフレンドリーなレビューを残していただきありがとうございます。 近いうちにあなたを再び育てる機会があることを願っています。

10/10 - Xuất sắc

TAEJOON

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff are very friendly. I had a very comfortable and happy rest. Thank you Aqua Sun!!
Lưu trú 5 đêm vào Tháng 2, 2024
Damien - General Manager trả lời vào 14/02/2024
Thank you so much for your review of AQUASUN Hotel. We trust you had a comfortable stay with us. Your valuable feedback let us know how we're doing and truly does make a difference & I will share your kind words to our staff. Sincerely.

10/10 - Xuất sắc

Koji

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Damien - General Manager trả lời vào 14/02/2024
Warmest greetings from Aquasun Hotel Phu Quoc! Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. Look forward to welcoming you back soon. Sincerely.

10/10 - Xuất sắc

Robert

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly helpful staff.
Lưu trú 3 đêm vào Tháng 2, 2024
Damien - General Manager trả lời vào 14/02/2024
Warmest greetings from Aquasun Hotel Phu Quoc! Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. Look forward to welcoming you back soon.

8/10 - Tốt

HEEWON

Lưu trú 2 đêm vào Tháng 2, 2024
Damien - General Manager trả lời vào 10/02/2024
Thank you so much for your review of AQUASUN Hotel. We trust you had a comfortable stay with us. Your valuable feedback let us know how we're doing and truly does make a difference & I will share your kind words to our staff. Sincerely.

10/10 - Xuất sắc

Georges

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Je suis resté une semaine dans cette hôtel, tout était parfait l’accueil, tous les services, le petit déjeuner jusqu’au départ. Si je devais revenir à Phu Quocje sais que j’irai dormir.
Lưu trú 9 đêm vào Tháng 1, 2024
Damien To - General Manager trả lời vào 02/02/2024
Merci beaucoup pour votre avis sur l'hôtel AQUASUN. Nous espérons que vous avez passé un séjour confortable avec nous. Vos précieux commentaires nous permettent de savoir comment nous nous en sortons et font vraiment la différence. Je vais partager vos gentilles paroles avec notre personnel. Sincèrement

10/10 - Xuất sắc

Loni, Sacramento

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Aquasun is a quiet and beautiful place, a short walk to the beach and to Main Street.
Lưu trú 5 đêm vào Tháng 1, 2024
Damien To - General Manager trả lời vào 31/01/2024
Warmest greetings from Aquasun Hotel Phu Quoc! Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. Look forward to welcoming you back soon.

10/10 - Xuất sắc

abby

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved this hotel!! Breakfast is great. Such a good location, right by all the fun beach clubs.
Damien - General Manager trả lời vào 27/01/2024
Thank you so much for your review of AQUASUN Hotel. We trust you had a comfortable stay with us. Your valuable feedback let us know how we're doing and truly does make a difference & I will share your kind words to our staff. Sincerely.

10/10 - Xuất sắc

Christel, Calgary

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 14 đêm vào Tháng 1, 2024
Damien - General Manager trả lời vào 25/01/2024
Warmest greetings from Aquasun Hotel Phu Quoc! Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. Look forward to welcoming you back soon.

8/10 - Tốt

Taketo

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
周辺に美味しい食べ物屋さんが沢山あり、大きなスーパーマーケットも有って、とても便利だと思う。ホテルの専属タクシーがとても安く助かりました。
Lưu trú 4 đêm vào Tháng 1, 2024
Damien - General Manager trả lời vào 25/01/2024
アクアサン ホテル フーコックでのご経験を共有していただきありがとうございます。 当ホテルで楽しいお時間をお過ごしいただけたご様子を拝読し、大変嬉しく存じます。 次回のご訪問も前回と同様に快適なものとなることを願っております。 敬具。

10/10 - Xuất sắc

Khách đã xác thực

Lưu trú 6 đêm vào Tháng 1, 2024
Damien - General Manager trả lời vào 25/01/2024
Warmest greetings from Aquasun Hotel Phu Quoc! Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. Look forward to welcoming you back soon.

10/10 - Xuất sắc

johan

Lưu trú 3 đêm vào Tháng 1, 2024
Damien - General Manager trả lời vào 13/01/2024
Warmest greetings from Aquasun Hotel Phu Quoc! Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. Look forward to welcoming you back soon.

10/10 - Xuất sắc

MATHEW

Lưu trú 7 đêm vào Tháng 1, 2024
Damien - General Manager trả lời vào 25/01/2024
Warmest greetings from Aquasun Hotel Phu Quoc! Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. Look forward to welcoming you back soon.

10/10 - Xuất sắc

DEAN

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Awesome Aquasun
A lovely hotel with five star staff. Hotel in perfect location. Hotel rooftop pool area still undergoing renovation work. Heavy clunky wooden sun beds with no cushion cover is the only negative of our wonderful stay.
Lưu trú 6 đêm vào Tháng 1, 2024
Damien To - General Manager trả lời vào 12/01/2024
We appreciate you taking the time to share your feedback regarding your recent stay at AQUASUN Hotel. It is a delight to welcome you to our hotel. Please be assured that we have well noted on your feedback on the sunbed. Thank you again for sharing your experience, and we look forward to your next visit. Best wishes.

8/10 - Tốt

Phat

Đi cùng gia đình
The room is clean but the wifi service is very bad,it disconnect all the times, and the road to the hotel is too tiny
Lưu trú 2 đêm vào Tháng 1, 2024
Damien To - General Manager trả lời vào 09/01/2024
Warmest greetings from Aquasun Hotel Phu Quoc! Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. Look forward to welcoming you back soon.

4/10 - Kém

Tan

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 1, 2024
Damien To - General Manager trả lời vào 31/01/2024
Dear Tan, I see you left a 4-star rating, but no details about your experience with us. I would love to hear more about how we can serve you better.

4/10 - Kém

Khách đã xác thực

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ
Don't stay at Aquasun
When we arrived, no one came out to help us with our luggage, we had to carry it up the stairs ourselves. I stood at the desk and no one acknowledged me one lady was running around and then eventually the owner offered us welcome drinks. The app for hotels.com glitched and messed up my booking so I had to pay more when I checked in. The breakfast buffet has deli meats, fruit and yogurt baking under sunlight by the window which I think contributed to the yogurt tasting spoiled for 2 breakfasts in a row and it gave me food poisoning. The shower tub is too high you need a step stool to get in and could easily slip getting out or getting into the shower. There's no shower curtain or door so water gets all over the bathroom floor and toilet after every shower. The employees don't smile at you when you leave or enter the hotel. There is no safety lock box. Before I checked out I asked a taxi driver how much a ride to the airport would cost. Compared to Grab, it would be almost the same price. When checking out I asked the hotel employee to arrange a ride to the airport. We got into the same taxi driver's car and at the airport I asked how much I owed him and he gave me a price 4 times more than what he said to me previously. I got upcharged just because the hotel arranged the ride? Just take Grab, don't take any taxi rides or rides arranged by the hotel. They are scammers. At least other hotels had my best interest in mind and would recommend Grab, this hotel only cared for money.
Lưu trú 3 đêm vào Tháng 12, 2023
Damien To - General Manager trả lời vào 12/01/2024
Dear Kendra Liu,We are very sorry for what you have experienced - something that is almost completely opposite to what our other customers have praised. However, please remember that we even provided free transportation for you from the ferry station to the hotel because you have a child, as well as allowing you to check in four hours early. The good things are easily forgotten and the not-so-good things are easily magnified.

10/10 - Xuất sắc

Romil

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Dui and the team were great. The hotel is new and they go the extra mile to help! Very close to the beach and restaurants.
Lưu trú 4 đêm vào Tháng 1, 2024
Damien (Duy) To - General Manager trả lời vào 09/01/2024
Warmest greetings from Aquasun Hotel Phu Quoc! Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. Look forward to welcoming you back soon. Sincerely.

8/10 - Tốt

Sergey, Worcester

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall a nice hotel in the Central-Southern part of Long Beach. A good deal for the price. Staff is very nice and helpful, service was good. The only downside for us was that it is not on the waterfront and doesn't have it's own beach. Other than that, everything was great.
Lưu trú 8 đêm vào Tháng 12, 2023
Damien To - General Manager trả lời vào 09/01/2024
Thank you for taking the time to leave such a kind review, it is always a pleasure to read such positive comments such as yours. We hope we will get the opportunity to welcome you again in the near future.

10/10 - Xuất sắc

Sean, APO

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Mr. Nam front desk attendant was extremely helpful and nice. Hotel is clean and maintained well. The laundry service was better than expected. Our room didn’t have hot water, only warm but everything else was great.
Lưu trú 4 đêm vào Tháng 12, 2023
Damien To - General Manager trả lời vào 09/01/2024
Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. Thank you once again for sharing your experience and we look forward to welcoming you back soon.

10/10 - Xuất sắc

JONGIN

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
Damien - General Manager trả lời vào 07/01/2024
Warmest greetings from Aquasun Hotel Phu Quoc! Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. Look forward to welcoming you back soon. Sincerely, Damien To - General Manager.

6/10 - Được

Stefan

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi phòng
The hotel is newly built and looks really nice. But the room was not cleaned properly at all times, and the staff also forgot dirty equipment in our room. A few days we did not recieve any coffee nor fresh water. The shower did not have any hot water for any of the 3 weeks we stayed there. We also had a lamp turning on itself in the middle of the nights whenever it was windy. Airport transfer was free and you can rent scooters for more expensive price than on the streets. The hotel only accept cash payments
Lưu trú 21 đêm vào Tháng 12, 2023
Damien To - General Manager trả lời vào 03/01/2024
Dear Stefan,Thank you for taking the time to leave us a review. As a hotel, we accept all the payment method, I wish I could have the scooter rental (outside service) accommodate your credit card payment. I also wish that during your entire stay, you could let me know what assistance you need (even just once), that we have the opportunity to make you satisfied and further improve our service.

10/10 - Xuất sắc

Polla

Lưu trú 4 đêm vào Tháng 12, 2023
Damien To - General Manager trả lời vào 02/01/2024
Thank you so much for your review of AQUASUN Hotel. We trust you had a comfortable stay with us. Your valuable feedback let us know how we're doing and truly does make a difference & I will share your kind words to the reception lady. Sincerely.

10/10 - Xuất sắc

anu

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was very quiet and the staff over there are very friendly.
Lưu trú 2 đêm vào Tháng 12, 2023
Damien To - General Manager trả lời vào 02/01/2024
Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. We look forward to welcoming you back soon.

8/10 - Tốt

Päivi

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Beautiful hotel clise to the beach
I stayed 4 nights so far. The room was perfect Very clean, well planned, functional and comfortable. Everything you need. Unfortunslely there was a guest smoking in The balcony belie, so my room was not always smoke-free. The breakfast was excellent. Plenty of different options to try and pleadsnt service. The pool on the roof is refreshing, at times a bit windy. The water in the shower was also refreshing... so no really hot water but luckily in this clinate it doesn't matter so much.
Lưu trú 4 đêm vào Tháng 12, 2023
Damien To - General Manager trả lời vào 02/01/2024
Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. We look forward to welcoming you back soon.

8/10 - Tốt

tyrone

Thích: Sạch sẽ
Staff was somewhat inattentive.
Lưu trú 6 đêm vào Tháng 12, 2023
Damien To - General Manager trả lời vào 02/01/2024
Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. We look forward to welcoming you back soon.

10/10 - Xuất sắc

Annabel

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice place, relatively new, near the beach and several bars /restaurants.
Lưu trú 7 đêm vào Tháng 12, 2023
Damien To - General Manager trả lời vào 26/12/2023
Thank you for taking the time to leave such a kind review, it is always a pleasure to read such positive comments such as yours. We hope we will get the opportunity to welcome you again in the near future.

10/10 - Xuất sắc

Stephen

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great place to stay
Lưu trú 4 đêm vào Tháng 12, 2023
Damien To - General Manager trả lời vào 26/12/2023
Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. We look forward to welcoming you back soon.

10/10 - Xuất sắc

Le

Lưu trú 2 đêm vào Tháng 12, 2023
Damien To - General Manager trả lời vào 26/12/2023
Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. We look forward to welcoming you back soon.

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
위치 좋은 가성비 숙소로 만족
2박 머물렀는데 위치가 너무 좋았어요! 킹콩마트까지 도보가능해서 일정 마무리하고 밤마다 들렀다 올 수 있었던 게 너무 편했습니다. 만약 푸꾸옥에 밤늦게 도착하거나, 외부 일정이 많아 숙소에 머무를 시간이 별로 없어서 가성비 숙소를 찾는다면 추천하고 싶어요. 아침 조식으로 나오는 쌀국수도 너무 맛있었어요.
Lưu trú 1 đêm vào Tháng 12, 2023
Damien - 총지배인. trả lời vào 26/12/2023
AQUASUN Hotel을 이용해주셔서 진심으로 감사드립니다. 우리는 당신이 우리와 함께 편안하게 머물렀다고 믿습니다. 귀하의 귀중한 피드백은 우리가 어떻게 하고 있는지 알려주고 실제로 변화를 가져오고 있으며 귀하의 친절한 말을 그들에게 공유하겠습니다. 감사합니다.

10/10 - Xuất sắc

Piu Wan

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 5 đêm vào Tháng 12, 2023
Damien To - General Manager trả lời vào 26/12/2023
Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. We look forward to welcoming you back soon.

10/10 - Xuất sắc

sunhee

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 11, 2023
Damien - General Manager trả lời vào 18/12/2023
Thank you so much for your review of AQUASUN Hotel. We trust you had a comfortable stay with us. Your valuable feedback let us know how we're doing and truly does make a difference & I will share your kind words to the reception lady. Sincerely.

10/10 - Xuất sắc

Khuyen

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I have been to many hotels not only in Vietnam but to many locations in North America and the Caribbeans. The level of service offered by the staff at the Aquasun is second to none. From the moment we arrived they have treated us like family, truly going out of their way to make sure that we are happy with our stay. My wife got ill during the trip and everyone from the front desk to the kitchen staff to the owner Mrs. Phong went out of their way to offer support for my wife. To everyone at Aquasun, keep doing what you are doing. It's the quality of service and dedication of the staff that stands you out from the rest. We will be definitely be coming back.
Damien - General Manager trả lời vào 18/12/2023
Dear Khuyen Le,We appreciate you taking the time to share your feedback regarding your recent stay at AQUASUN Hotel Phu Quoc. It is a delight to welcome you to our hotel, and it is much more satisfying to hear that our hotel's amenities and service contributed to your memorable stay. Please be assured that we have shared your lovely sentiments with our team and that they have inspired everyone on our crew. Thank you again for sharing your experience, and we look forward to your next visit.Damien - General Manager.

10/10 - Xuất sắc

Curtis

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Aquasun is a nice, new property. The staff were helpful and friendly. The breakfast buffet has a good variety of Vietnamese and Western foods. The roof top pool is refreshing and it's a good place to view the sunset.
Lưu trú 8 đêm vào Tháng 12, 2023
Damien - General Manager trả lời vào 11/12/2023
Dear Curtis, Thank you for taking the time to leave such a kind review, it is always a pleasure to read such positive comments such as yours. We hope we will get the opportunity to welcome you again in the near future.

10/10 - Xuất sắc

Michael

Lưu trú 3 đêm vào Tháng 12, 2023
Damien To - General Manager trả lời vào 02/01/2024
Thank you very much for your review. We are very delighted that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service for our guests. We look forward to welcoming you back soon.