Dear Tu, Thank you for taking your time to share with us about your experience. Please accept our sincerest apology for the inconvenience caused. Please rest assured that your feedback will be shared to our board member for appropriated adjustment. Once again thank you for your feedback. Kind regard Linh Dinh

Dear Valued Guest, Thank you very much for sharing your experience at Movenpick Resort Waverly Phu Quoc. We are glad to learn that you had a good stay. That motives us to strive continuously to enhance our resort facilities and customer service. We look forward to welcoming you again soon. Kind regards, Trung Nguyen Front Office Manager

Thank you very much for taking the time to leave us a review. Your kind words about our resort and team are very much appreciated :-)

Dear Brian,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

Dear Jacky,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us.Once again thank you for choosing to stay at our resort, we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

Dear Xing,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

Dear JIMIN,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us.Once again thank you for choosing to stay at Movenpick. We look forward to welcoming you back again in the future for another memorable experience.Kind regards,Linh DinhSr. Guest Experience Manager

Dear Elia,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with usOnce again thank you for choosing to stay at Movenpick, we look forward to welcoming you back for another memorable stay in the future.Kind regards,Linh DinhSr. Guest Experience Manager

Dear Tuyen,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

Dear Toren,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us. Once again thank you for choosing Movenpick, and we look forward to see you soon on your upcoming visit. Kind regards,Linh DinhSr. Guest Experience Manager

Dear Charmaine,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

Dear Anne,We appreciate the time you took to share detailed feedback on your recent stay with us.We deeply regret that your overall experience did not meet your expectations, and we acknowledge the concerns you raised on various matters. We sincerely apologize for any inconvenience caused and would like to take this opportunity to address your concerns.We understand the challenges posed by increased guest numbers during peak seasons like Christmas and New Year and are committed to continuous improvement. Our resort, located in a secluded setting, operates in collaboration with young interns preparing for their future careers. While the majority of our customers support this initiative, we recognize the need to address challenges and enhance the overall guest experience.We sincerely apologize for any inconvenience caused by the occasional unpleasant smell in the serene environment. The hotel is actively working with local authorities to find a solution and ensure a more pleasant environment on the island.As a family resort dedicated to providing a delightful experience for guests and their loved ones, especially during holidays, we prioritize advertising our entertainment program. We regret that the offered entertainment did not align with your preferences, despite its positive reception by the majority of our guests.The General Manager is always eager to meet and listen to our customers. He acknowledges any previous defensiveness and regrets any perceived aggression during your previous encounter. While it is unfortunate that there was a perception of aggression, we agree that such instances should be avoided.We appreciate your patience and understandingKind regards,Linh DinhSr. Guest Experience Manager

Dear cheuk,Thank you for taking the time to provide us with a positive rating. Your feedback is greatly appreciated, and we hope your entire stay was enjoyable. Your insights help us understand what we're doing right and where we can further enhance our services. We are here to ensure that your next experience exceeds your expectations. Once again, thank you for choosing Movenpick. We look forward to welcoming you back again in the future.Kind regards,Linh DinhSr. Guest Experience Manager

Thank you for sharing your feedback about your recent stay at our resort. We are delighted to hear that you found our facilities. We strive to provide a comfortable and enjoyable experience for all our guests.However, we are deeply concerned to learn about the issues you encountered with the food at our restaurants, and we sincerely apologize for any inconvenience or discomfort this may have caused your family. Your health and well-being are of the utmost importance to us.We take this matter seriously and will investigate the reported incident promptly.If there is anything specific you would like us to address or if you require further assistance, please do not hesitate to reach out to our team. We look forward to the possibility of welcoming you back in the future.Kind regards,Linh DinhSr. Guest Experience Manager

Dear heejin,We genuinely appreciate you taking the time to share your feedback with us. Constructive feedback like yours is invaluable as it helps us enhance our service standards and recognize our strengths. Your input will be shared with our team to ensure we work on the areas needing improvement and maintain the aspects we excel in. Once again thank you for choosing to stay at our resort, we look forward to welcoming you back again soon.Kind regards,Linh DinhSr. Guest Experience Manager

Dear Johan,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

Dear Fenella,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

Dear Adryene, Thank you for sharing your recent experience with us. We sincerely apologize for the inconveniences and disappointments you encountered during your stay. Your feedback is invaluable and helps us address areas for improvement.We deeply regret the issues you faced with the room conditions and the bathroom door, which impacted your comfort. Our team is already looking into these concerns to ensure they are promptly resolved to prevent such occurrences in the future.Please know that your feedback has been shared with our team to enhance our dining experience and improve service efficiency.We appreciate your highlighting the positive aspects, notably our breakfast buffet. We're pleased to hear it was a highlight during your stay.We greatly value your feedback, as it guides us in our pursuit of providing exceptional experiences. We look forward to welcoming you back during a quieter season in the future.Kind regards,Linh DinhSr. Guest Experience Manager

Dear Alan,We genuinely appreciate you taking the time to share your feedback with us. Constructive feedback like yours is invaluable as it helps us enhance our service standards and recognize our strengths. Your input will be shared with our team to ensure we work on the areas needing improvement and maintain the aspects we excel in. Once again, thank you for choosing to stay at our resort, we look forward to welcoming you back again in the future for another memorable stay. Kind regards,Linh DinhSr. Guest Experience Manager

Dear Jacky,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

Dear Wang,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

Dear Ahmed,Thank you for your feedback, and we sincerely apologize for any inconvenience you experienced during your recent stay. We appreciate your comments and would like to address your concerns.Regarding our breakfast offerings, we take pride in offering a wide range of options to cater to different preferences which includes a live egg station, a dedicated healthy and vegetarian corner, as well as a selection of up to six different hot dishes, among other choices. We regret that our variety of options did not meet your expectations. To ensure the safety of our customers, we undertook a comprehensive 4 days maintenance process for our swimming pool. During this period, we provided our guests with access to the Residence swimming pool as an alternative. Additionally, we offered an extra discount on food and beverages during this inconvenience. We apologize for any disruption this may have caused and appreciate your understanding.We sincerely hope that this incident does not overshadow the overall experience of your visit in our resort. Kind regardsLinh DinhSr. Guest Experience Manager

Dear Thanh,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

Dear hye jung,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

Dear Value Guest,Thank you very much for taking the time to provide us with your feedback. It is this type of constructive feedback that is essential to enable us to not only improve our service standards, but also to recognize the areas that we are doing well. Once again thank you for choosing to stay at Movenpick, we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

Dear Monica,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us. I will be sure to share all of your comments with our team.Once again thank you for choosing to stay at Movenpick and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

Dear Ngoc,Thank you very much for taking the time to provide us with your feedback. It is this type of constructive feedback that is essential to enable us to not only improve our service standards, but also to recognize the areas that we are doing wellOnce again thank you for choosing to stay at Movenpick and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

Dear Ngoc,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

Dear SHENG,Thank you very much for taking the time to provide us with your feedback. It is this type of constructive feedback that is essential to enable us to not only improve our service standards, but also to recognize the areas that we are doing well.Once again, thank you for choosing to stay at Movenpick, we look forward to welcoming you back again soon in the future. Kind regards,Linh DinhGuest Experience Manager

Dear Value guest,Thank you very much for taking the time to provide us with your feedback. It is this type of constructive feedback that is essential to enable us to not only improve our service standards, but also to recognize the areas that we are doing well. Rest assured that your feedback will be used constructively to prevent a recurrence of this nature in the future.Once again thank you for choosing to stay at Movenpick, and we look forward to welcoming you back again soon.Kind regards,Linh DinhGuest Experience Manager

Dear Won Young,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us.Once again, thank you for choosing to stay at Movenpick and we look forward to welcoming you back again in the future.Kind regards,Linh DinhGuest Experience Manager

Dear Tomoyo,Thank you for taking your time to rate for us, it is wonderful to see your positive rating and we hope that your stay was enjoyable.Once again thank you for choosing Movenpick as your holiday destination, we look forward to welcoming you back again soon.Kind regards,Linh DinhGuest Experience Manager

Dear Andrius,Thank you for taking your time to rate for us, it is wonderful to see your positive rating and we hope that your stay was enjoyable.Once again thank you for choosing Movenpick as your holiday destination, we look forward to welcoming you back again soon.Kind regards,Linh DinhGuest Experience Manager

Dear HWA YEON,Thank you for taking your time to rate for us, we are glad to see your positive rating and hope you had an enjoyable stay at Movenpick. We look forward to welcoming you back again soon.Kind regards,Linh DinhGuest Experience Manager

Dear Valued Guest,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us. Once again thank you for choosing to stay at Movenpick and we look forward to welcoming you back again soon. Kind regards,Linh DinhGuest Experience Manager

Dear Valued Guest,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us. Once again thank you for choosing to stay at Movenpick and we look forward to welcoming you back again soon. Kind regards,Linh DinhGuest Experience Manager

Dear HEAYOUNG,Thank you for taking time to rate for us, we are glad to see your positive rating and hope everything went well with your stay.We hope to have the chance welcoming you back again soon in the futureKind regardsLinh DinhGuest Experience Manager

Dear Woo,Thank you for taking the time to rate for us, we hope that your stay has been a great experience.Once again thank you for choosing to stay at Movenpick. We hope to welcoming you back on your future stay.Kind regards,Linh DinhGuest Experience Manager

Dear Sebastian,Thank you so much for taking your time to rate for us. I hope your stay at Movenpick has been a good one. It was such a pleasure to have you staying with us.Once again, thank you for choosing to stay at Movenpick, we look forward to welcoming you back again soon.Kind regards,Linh DinhGuest Experience Manager

Dear Kevin,Thank you so much for taking your time to rate for us. I hope your stay at Movenpick has been a good one. It was such a pleasure to have you staying with us.Once again, thank you for choosing to stay at Movenpick, we look forward to welcoming you back again soon.Kind regards,Linh DinhGuest Experience Manager

Dear Stefan,First of all, thank you for taking your time to share with us the details of your experience from your last stay at Movenpick. I am deeply sorry to hear that your experience did not meet your expectations, please allow me to express my sincerest apologies for the shortfalls. It has been an extremely challenging time for our hotel and the industry in general but we are confident to be able to come back our level of standards and service soon. Nonetheless, there are indeed some areas that requires further improvement. Therefore, we appreciate you are sharing your concern as this enable for us to address the area for improvement with our team, and to provide appropriate trainings to ensure a consistent service. We sincerely hope to have the chance to welcoming you back again in the future, I will be very happy to meet you in person. Please do not hesitate to contact me at you best convenience during your next visit in Phu Quoc. Kind regards, Linh Dinh Guest Experience Manager

Dear SUNGBAI,Thank you for sharing such wonderful comments about our resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us. I will be sure to share all of your comments with our team.Once again thank you for choosing to stay at Movenpick and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

Dear Valued Guest,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us. I will be sure to share all of your comments and we look forward to seeing you again in the future!Kind regards,Linh DinhGuest Experience Manager

Dear Kim,Thank you for sharing your positive rating with us. about our team and resort. We hope you had a wonderful experience with us. We look forward to seeing you again in the future!Kind regards,Linh DinhGuest Experience Manager

Dear Le Quan,Thank you for your positive comments about our resort. Our team members are very proud and passionate; and they are very excited when someone makes the effort to recognize their efforts. We look forward to welcoming you back again in the near futureKind regards,Linh DinhGuest Experience Manager

Dear Craig,Thank you for taking your time to share with us such a wonderful comment about our beautiful resort. We are delighted to know that you have enjoyed our facilities as well as our cuisines. It was our pleasure to have you staying with Movenpick family, we look forward to welcoming you back again in the future. Kind regards,Linh DinhGuest Experience Manager

Dear Sodam,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us. I will be sure to share all of your comments and we look forward to seeing you again in the future!Kind regards,Linh DinhGuest Experience Manager