Dear Ms Lan Phuong,Xin Chao, Thank you for staying with us and posting your review.We really hope that if you have chance to come back Mường Thanh Luxury Phu Quoc Hotel again. We are looking forward to welcoming you soon again to our Hotel, we will give you a better experience. Thanks & Best regards,

Dear Mr Peter WongThe staff at Muong Thanh Luxury Phu Quoc Hotel would like to express our gratitude for your choice to stay at the hotel! Thank you for your love and for leaving positive reviews about the hotel. We are hopeful that your stay was wonderful. Muong Thanh Luxury Phu Quoc Hotel looks forward to welcoming you on your next trip to Phu Quoc. Thank you!Warm regards

Dear Mr Randall Kassian,Xin Chao, Thank you for staying with us and posting your review.Allow me to apologize for the shortfalls that occurred during your stay, and disapointed to read that we team did not action your requests and comments during the stay.I have noted the feedback and please be rest assured that we shall work on it to improve our offering and services. Feedback like this helps us constantly improve our guest experiences by knowing what we are doing right and what we can work on, appreciate the time taken to send us this helpful response.Please do not hesitate to contact me on info@phuquoc.muongthanh.vn directly, should I be of help for any further assistanceLooking forward to having you back with us.Warm regards

Dear Tien Pham,Xin Chao, Thank you for staying with us and posting your review.We really hope that if you have chance to come back Phu Quoc again. We are looking forward to welcoming you soon again to our Hotel, we will give you a better experience. Thanks & Best regards,

Dear Won Gyuong Kim,Xin Chao, Thank you for staying with us and posting your review.We really hope that if you have chance to come back Phu Quoc again. We are looking forward to welcoming you soon again to our Hotel, we will give you a better experience. Thanks & Best regards, Mr Lê Duy HưngGeneral Manager.

Dear Mr/Ms,Xin Chao, Thank you for the feedback on your experience and the review. We sincerely appreciate your insight because it helps us raise the bar and build better guest experience Feedback like this helps us constantly improve our guest experiences by knowing what we are doing right and what we can work on, appreciate the time taken to send us this helpful response.Looking forward to having you back with us Warm regards The Management

Dear JUOK, Xin Chao, Thank you for staying with us and posting your review.We really hope that if you have chance to come back Phu Quoc again. We are looking forward to welcoming you soon again to our Hotel, we will give you a better experience. Thanks & Best regards,

Dear KAZUHIRO,Xin Chao, Thank you for staying with us and posting your review.We really hope that if you have chance to come back Phu Quoc again. We are looking forward to welcoming you soon again to our Hotel, we will give you a better experience. Thanks & Best regards,

Dear KOKI, Xin Chao, Thank you for staying with us and posting your review.We really hope that if you have chance to come back Mường Thanh Luxury Phu Quoc Hotel again. We are looking forward to welcoming you soon again to our Hotel, we will give you a better experience. Thanks & Best regards,

Dear Kazunori,Xin Chao, Thank you for staying with us and posting your review.We really hope that if you have chance to come back Mường Thanh Luxury Phu Quoc Hotel again. We are looking forward to welcoming you soon again to our Hotel, we will give you a better experience. Thanks & Best regards,

Dear Ms. Alicia,The Muong Thanh Luxury Phu Quoc Hotel would like to thank your family for trusting in staying and using the service at our hotel during the last resort trip. We hope your family had a pleasant stay in Phu Quoc. During nearly 6 years of operation and development, Muong Thanh Luxy Phu Quoc Hotel has established a certain brand name in the Phu Quoc market and received the trust of customers near and far. We always appreciate and are grateful to the customers who have supported and will support our hotel. Regarding the unexpected incidents that happened during your stay, Muong Thanh Luxury Phu Quoc Hotel is very sorry that your experience at the hotel was not as expected. At the same time, our hotel would like to acknowledge and thank you for your valuable comments, which will help us improve the quality of service. We would like to present and explain some of the following issues: - Regarding the fact that your room was not cleaned on October 29, this is an omission of the housekeeping department staff; the relevant employees have been reprimanded and reviewed. On behalf of the entire hotel staff, we would like to apologize to you. - About the breakfast service at the hotel on October 30, a large number of customers came to eat early and left at the same time, so the tables were dirty, untidy, and not clean. That's why the service staff came to clean, collect the tablecloths, and rearrange the tables and chairs. At the same time, since most of the customers had already eaten and finished early around 7:20 a.m, there were only a few customers left, so the kitchen did not provide more food to avoid food waste. These things may have made you feel uncomfortable, and we sincerely apologize for that. We will fix this problem. Once again, thank you and we hope that in the near future, Muong Thanh Luxury Phu Quoc Hotel will have the honor to continue to welcome and serve you on your next vacation in Phu Quoc.Thanks & Best regards,

Dear Mrs An,Xin Chao, Thank you for staying with us and posting your review.We are very sorry and apologize for the problems you encountered at the hotel.We have reported your problem to the relevant departments for handling. At the same time, the hotel will try to remedy this situation and will take better care of guests.Once again, we are very sorry about these issues. We hope that we will have a chance to welcome you back. And we can give you a better experience.Thanks & Best regards,

Dear Sir, Thank you for your talking the time to review our hotel. We truly value the opinions of our customers and we apologize that we did not meet your expectations providing our guests with the best possible hospitality and service has always been our mission. We have addressed the cleanliness issue and spoken with the employee in person. We want you to know that we truly enjoy sharing our passion for our destination with visitors and want you to walk out the door feeling refreshed. If you have any plan to come back to our hotel. We would love to have the opportunity to peal with you directly, so please ask for me. We hope to see you again in the future and wish you the best. Thanks & Best regards,

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Dear Elisabeth, Xin Chao, Thank you for staying with us and posting your review. We really hope that if you have chance to come back Phu Quoc again. We are looking forward to welcoming you soon again to our Hotel, we will give you a better experience. Thanks & Best regards, The management.

Dear Sir/Madam, Xin Chao, Thank you for staying with us and posting your review. We really hope that if you have chance to come back Phu Quoc again. We are looking forward to welcoming you soon again to our Hotel, we will give you a better experience. Thanks & Best regards, The management.

Thank you for your feedback. We will be addressing your concerns.

Dear Tamiko, Xin Chao, Thank you for staying with us and posting your review.. About the poor staffing issues in English. We're sorry about this. We will intensify the training of staff in English communication to prevent such problems from occurring. Once again, we are very sorry about these issues. We hope that we will have a chance to welcome you back. And we can give you a better experience. Thanks & Best regards, The management.

Thank you for your feedback. We will be addressing your concerns.

Dear Mathias, Xin Chao, Thank you for staying with us and posting your review. We are very sorry and apologize for the problems you encountered at the hotel. About the poor staffing issues in English. We're sorry about this. We will intensify the training of staff in English communication to prevent such problems from occurring. As follow Hotel Policy: Check-in time: 14:00; check-out time: 12:00. We hope you can understanding for us for this case. If you want to late check-out after 12:00, you will be paid a late check-out fee. Once again, we are very sorry about these issues. We hope that we will have a chance to welcome you back. And we can give you a better experience. Thanks & Best regards,

Dear Sir/Madam, Xin Chao, Thank you for staying with us and posting your review. We really hope that if you have chance to come back Phu Quoc again. We are looking forward to welcoming you soon again to our Hotel, we will give you a better experience. Thanks & Best regards,

Dear Gigi, Xin Chao, Thank you for staying with us and posting your review. We really hope that if you have chance to come back Phu Quoc again. We are looking forward to welcoming you soon again to our Hotel, we will give you a better experience. Thanks & Best regards,

Dear Sir/Madam, Xin Chao, Thank you for staying with us and posting your review. We are very sorry and apologize for the problems you encountered at the hotel. We hope that we will have a chance to welcome you back. And we can give you a better experience. Thanks & Best regards,

Thank you for your feedback. We will be addressing your concerns. Thanks & Best regards,

Thanks for staying with us. We appreciate your feedback!

Dear Christopher, Xin Chao, Thank you for staying with us and posting your review. We are very sorry and apologize for the problems you encountered at the hotel. The hotel is currently under construction location. The surrounding scene is chaotic by unfinished constructions of other partners. We know it is not beautiful. But this is a matter of objectivity. We have no control. About the poor staffing issues in English. We're sorry about this. We will intensify the training of staff in English communication to prevent such problems from occurring. Once again, we are very sorry about these issues. We hope that we will have a chance to welcome you back. And we can give you a better experience. Sincerely,

Thanks for staying with us. We appreciate your feedback!

Dear Pasi, Xin Chao, Thank you for staying with us and posting your review. We are very sorry and apologize for the problems you encountered at the hotel. The hotel is currently under construction location. The surrounding scene is chaotic by unfinished constructions of other partners. We know it is not beautiful. But this is a matter of objectivity. We have no control. About the poor staffing issues in English. Cause a mistake in your order. We're sorry about this. We will intensify the training of staff in English communication to prevent such problems from occurring. Once again, we are very sorry about these issues. We hope that we will have a chance to welcome you back. And we can give you a better experience. Sincerely,

Dear S, On behalf of Muong Thanh Luxury Hotel Phu Quoc, We would like to thank you for your good comment in Expedia .We are very sorry and apologize for the problems you encountered at the hotel. We really hope that if you have chance to come back Vietnam again , you will choose Muong Thanh group hotels for staying . Thanks & Best regards. Lien

Dear Sir/Madam, On behalf of Muong Thanh Luxury Hotel Phu Quoc, We would like to thank you for your good comment in Expedia .We really hope that if you have chance to come back Vietnam again , you will choose Muong Thanh group hotels for staying . Thanks & Best regards.

Dear Lai Shan, On behalf of Muong Thanh Luxury Hotel Phu Quoc, We would like to thank you for your good comment in Expedia .We really hope that if you have chance to come back Vietnam again , you will choose Muong Thanh group hotels for staying . Thanks & Best regards.

Dear Steve, Xin Chao, Thank you for staying with us and posting your review. We are very sorry and apologize for the problems you encountered at the hotel. About the hotel’s rooms and services. Perhaps this is a really serious issue. We will report to the relevant departments and try to fix them. We are increasing our training in customer relations for all of our employees to avoid just such a problem occurring again. Once again, we are very sorry about these issues. We hope that we will have a chance to welcome you back. And we can give you a better experience. Sincerely,

Dear Daniel, On behalf of Muong Thanh Luxury Hotel Phu Quoc, We would like to thank you for your good comment in Tripadvisor .We really hope that if you have chance to come back Vietnam again , you will choose Muong Thanh group hotels for staying . Thanks & Best regards .