"Three nights this June for a softball tournament — about $800 during a busy event, so not a budget stay. Property and grounds immaculate; our ground-floor two-queen room was spacious and steps from RedRossa Italian Grille (solid bar and portions). Three misses, all raised with the desk:
Housekeeping: A mirror notice says rooms aren’t cleaned unless you alert the desk before 9 a.m., no exceptions — disclosed, but needlessly rigid.
Breakfast: Decent the morning I went, but no better than any business hotel despite the hype — three hot items, premade biscuits, prepackaged oatmeal, coffee but nothing milk-based. My partner’s last morning was worse: by 7:25 the spread was picked over, no clean bowls or cups, no staff in sight; someone finally brought three bowls, no cups, said nothing, dispenser empty.
Shuttle: Listings advertise a 24-hour airport shuttle but don’t note you must give 24 hours’ notice. The clerk admitted one was already running my flight’s crew but wouldn’t let me join — her manager never called back. She offered to call a taxi but not to cover it (rideshare ~$34 for an 8-minute trip). At ~$267/night, comping a short cab for a stranded guest should’ve been automatic. Instead we were up at 5 a.m., walking past the crew, driver, and van.
The bones are good — clean, comfortable rooms in a handy spot. But a weak breakfast, a rigid housekeeping rule, and refusing a $34 cab on an $800 stay add up to a real miss. Pay for the taxi and I’m at four stars."