La Quinta Inn & Suites by Wyndham Clifton/Rutherford
2/10 Terrible
"I stayed at this hotel over the weekend, and the experience was extremely disappointing and frustrating.
For the entire duration of our stay, there was no hot water available in either of our rooms. As a result, my children and the rest of my family were unable to take a proper shower for two consecutive days. This created a major inconvenience and significantly impacted what should have been a comfortable stay.
When I approached the front desk to report the issue, the two staff members on duty showed absolutely no concern or empathy. Rather than apologizing for the inconvenience or offering any reassurance, they simply stated that "someone is working on it" in a dismissive and rude tone. There was no acknowledgment of how disruptive this situation was for paying guests.
What made matters even worse was witnessing several other guests come to the front desk with the exact same complaint. The response they received was equally unprofessional. The front desk staff bluntly told them there was nothing they could do about the lack of hot water. They further stated that checkout time had already arrived and that guests would not be permitted to return to their rooms to verify whether the hot water had been restored unless they paid to book an additional night.
The complete lack of hot water for two days was unacceptable, but the indifferent, rude, and unapologetic attitude displayed by the front desk staff was even more troubling. When a hotel experiences a major service failur"
"Friendly and helpful staff, with easy check-in. Our room was a nice size, super-clean, with a comfy mattress and wonderful bathroom. The hotel has plenty of space to lounge in the lobby, as well as outdoor dining. Location was an easy walk to Times Square and the theater district, as well as a close drive to the Lincoln Tunnel. Highly recommend and will definitely stay again."
"When we arrived staff were courteous and explained everything that we needed to know and explained that there was a film set in hotel with shooting ongoing always answered any query we had wether it was during the day or even late in evening/early morning security staff as well were excellent as someone who doesn’t sleep much they provided chat no matter what time of day or night . One downside was no breakfast in this hotel although informed we could go to sister hotel around the corner I felt that it would have been better with breakfast being available"
"The AC was not strong enough during the day. Horribly humid.
Of room had one of the beds with stains on the sheets.
And finally, the guests next to us were screaming at each other for over 30 minutes. I called twice, and was told someone would come up. They never did.
The bar and restaurant downstairs was pretty nice. The room was pretty bad.
I do not recommend."
Yes, we offer holiday rentals where you'll be only 14.6 mi (23.5 km) from American Dream, giving you a more secluded option if you'd like a quiet spot to stay. Pine Brook is known for its gardens and art. Make sure you have time to check out the shopping while you're in the area.
What can I see and do in Pine Brook?
While exploring the area, visit family-friendly sights like American Dream, or get outside and enjoy nature at Rockaway River. In the wider area, you’ll find popular places such as MetLife Stadium and Prudential Center.
What are holiday rentals like in Pine Brook?
Holiday rentals are privately owned properties you can book for a few days, or a quick weekend, in Pine Brook. Holiday rentals feature amenities such as patios, hot tubs and fire pits so you'll have a home away from home. If you're concerned about a sanitised environment, holiday rentals can provide a sense of privacy away from shared hotel lifts and busy concierge desks while still allowing you a great travel experience. You'll also have more space in a holiday rental than in a standard hotel, which makes a holiday rental a great choice for a small group gathering.
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