Khách sạn Pine Knoll Shores

"⭐☆☆☆☆ ⭐☆☆☆☆ I booked Crystal Coast Oceanfront Hotel because of the beautiful oceanfront view. Unfortunately, the view was the only highlight of our stay. The room was not clean. The refrigerator and microwave were dirty, and the room felt old, small, and poorly maintained. Cleanliness should never be an issue at any hotel. The customer service was even more disappointing. I asked a housekeeper to clean our room while my grandson and I were out. She said she would, but when we returned around...

"Room was fairly comfortable. A/c never completely cooled the room, partially because of humidity. The rest was sufficient. I did see a roach in our bathroom one night, though. It could have been a bit cleaner in the detail cleaning."

"The hotel was in a great spot.. easy to get out of the parking lot and easy access to the beach.. My daughter loved the pool and the rooms could have used a little more work but a good price.."

"The room was lovely. Very clean. I had a king studio with balcony. There was a keurig coffee maker with a few k cups provided. I loved the room. The breakfast was ok - I wouldn’t order the quiche again, but the lemon bread was great. The lobby had hot coffee and hot water, but no cold water to fill a refillable water bottle. Since I stayed at the end of June and it was hot, I was disappointed to fill my water bottle from the tap."

"Staff good. Breakfast might as well forget it. Rate way high for quality of stay"

"The staff at here were rude and did not clean our room the entire week we were there. We had to ask for towels and bought tissue paper for the room. It smelled like mildew and smoke even though it was a nonsmoking room. Mildew was in the shower and the floors were dirty. A portable dehumidifier was in the room and we had to constantly empty it. Breakfast was the same every day, waffles and scrambled eggs. I do not recommend"

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"This was a way better stay than at the ECONO Lodge the staff was very helpful upon my arrival. I was basically kicked out of the first hotel. I asked for a late checkout. They threatened to call the police on me. I went to the quality Inn. I asked the guy could I book a room and check in right away he said yes he gave me a price. I told him it was cheaper online. He said OK book it online and I’ll go ahead and let you get in your room when I got in the room. It was very clean. It was still...

"My husband and I stayed here for the weekend with our two children. It was quiet, and pretty clean. You could tell they are still in the process of making improvements to the place. But for the price we paid, it was better than expected. We also really only needed a place to shower and sleep the rest of the time we were on the beach or at the park across the street. It was a nice little weekend getaway."

"At arrival the bathroom in our room had some sand on the floor and one of the comforters was stained/dirty. I called to have the bed turned over and was told that there were no clean sheets available because housekeeping was gone for the day, but that I could come down and grab a comforter if I wanted…with my 3 small children in tow, one not yet walking, but they did end up bringing the comforter up to me. The advertised queen beds were more like a full and felt like I was sleeping on a board,...

"The rooms were great however washer took money didnt work...if you want to go to beach they are cheaper hotels on down at the beach..overall though this hotel was excellent"

"Clean"

"Lovely room."

"Clean room - friendly staff, short walk to the beach."

"Upon check in.. we received a comment about lack of communication from Expedia's side towards hotel.. none the less.. our rooms were not ready at check nor were they ready until close to 7 pm!! Lack of communication from staff regarding who would bring linen/ towels. .. to our rooms... come to find out it was no one.. we had to go get our own.. we had stayed here previously a few yrs ago but was nothing like this... like the staff and lack of attentiveness or basic knowledge to give us as to...

"The room was not clean: the floor was gross, there was dog hair on the sheets and pillow cases, the shower had hair and it was stopped up and flooding. The staff was okay."

"The front desk staff was exceptional"

"Could use a chair or two in the room."

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