8/10 - Tốt
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01/01/2025
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
The accommodation offered stunning views of the loch, complemented by a comfortable bed and delicious food. However, I recommend being cautious when making your reservations. Ensure you take a screenshot of your booking confirming the inclusion of a free breakfast, as we were informed after our evening meal that it wasn’t included, resulting in an additional on top of the £200 room rate we already paid through hotels.com. This felt quite unfair, especially since we work in the same industry and understand what should be included.
Moreover, our dinner bill amounted to £270, which covered a two-course meal for two at £50, along with an extra course and drinks, plus the unexpected £20pp for breakfast that the waiter informed us about at the end of the night. Pay close attention to your bill; a 12.5% service charge was added to our food costs, which we were unaware of. I’ve researched service charges, and this fee is optional if you choose to decline it, but we only learned about this the next day while reviewing the bill. It’s crucial to be aware of service fees, as they should be optional if communicated clearly. When we contacted the owner, we were told did you read the fine print on the menu. Additionally, we noticed a £1.50 charge for bacon that we did not order. While this could have been a simple mistake, owner offered 1.50 refund and a £30 voucher but we did not reply it was an insult. I am not one to leave a negative review but feel it’s only fair to be honest.
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Lưu trú 1 đêm vào Tháng 9, 2024
