10/10 - Xuất sắc
Camillo
16/09/2025
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
While otherwise everything was excellent, I have to strongly downgrade the place for the following reason. This is a concierge-less fully automated property. We got there exactly at 4, and the front door did not open w the provided pin. After trying several times, my wife discovered that an additional button had to be pushed, while I was on the phone unsuccessfully trying to get somebody on the provided phone number. This button was not disclosed in the instructions. That took 10 minutes. Then we went to the room provided in the original Expedia communications (each room had a name, not a number) and the provided pin again did not work. After a number of tries, the person I reached on the phone gave me the name and instructions to get to the room and it was not the original room. We went to the new room and the code again did not work. A worker in the house tried to help us but she had no means to access the necessary info, so she went on the same phone numbers to call the remote office. We in the meantime tried the room again, and then all the other rooms there in case we misunderstood the name, without success. Both the worker and I finally reached the office and verified that the code and new room were correct, and with her help we were finally able to enter it after the 3rd try! It turned out that both the front door and especially the room door were sticking and did not open even with the correct pin. It was now 4:35 and we were bushed and greatly upset.
Camillo
Lưu trú 2 đêm vào Tháng 9, 2025
