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Mayan Water Hotel

3.0 star property
Lakefront hotel with water park and fitness centre

Choose dates to view prices

Photo gallery for Mayan Water Hotel

Outdoor spa tub
Gym
Restaurant
Exterior
Restaurant
Mayan Water Hotel offers tropical warmth and practical amenities. Guests can relax in the rooftop garden, rejuvenate in the spa tub, or enjoy water skiing and other water sports on-site. Free in-room WiFi is available, and a coffee shop is conveniently nearby.
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
  • Breakfast available
  • Gym
  • Housekeeping
  • Pet-friendly

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Room options

Check availability for these dates

Tonight

Sept 25 - Sept 26
Check availability for tonight Sept 25 - Sept 26

Tomorrow

Sept 26 - Sept 27
Check availability for tomorrow Sept 26 - Sept 27
Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room

Minibar, desk, laptop workspace, free WiFi

Standard Room

7.0 out of 10
Good
(2 reviews)

Highlights

Deck/patio
Air conditioning
Smart TV
Ceiling fan
Hairdryer
Rainfall showerhead
Private bathroom
Minibar
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Double Room, 2 Queen Beds

Basic Double Room, 2 Queen Beds | Minibar, desk, laptop workspace, free WiFi

Basic Double Room, 2 Queen Beds

8.6 out of 10
Excellent
(4 reviews)

Highlights

Deck/patio
Air conditioning
Smart TV
Ceiling fan
Hairdryer
Rainfall showerhead
Private bathroom
Minibar
  • 40 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

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About the area

Map
Carr. Federal Cancun - Playa del Carmen, KM 50, Playa del Carmen, QROO, 77710

What's nearby

  • Playa Paraiso Golf Course - 11 min walk - 1.0 km
  • Paradise Beach - 19 min walk - 1.6 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 1 min drive - 1.1 km
  • Maroma Beach - 7 min drive - 4.3 km
  • Tres Rios Ecopark - 12 min drive - 10.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 36 min drive

Restaurants

  • ‪La Laguna - ‬6 min drive
  • ‪Restaurante La Plaza - ‬16 min walk
  • ‪Lobby Bar Acuarium - ‬15 min walk
  • ‪Snake Bar At Iberostar Maya - ‬17 min walk
  • ‪Star Café - ‬12 min walk

About this property

Mayan Water Hotel

Hotel near Tres Rios Ecopark
Close to Cirque du Soleil Boutique at Vidanta Riviera Maya, Mayan Water Hotel provides a rooftop terrace, a coffee shop/cafe and a garden. For some rest and relaxation, visit the hot tub. Enjoy the gym, as well as activities such as waterskiing. Stay connected with free in-room WiFi, with a speed of 50+ Mbps, and guests can find other amenities, such as an arcade/games room and an outdoor entertainment area.
Other perks at this hotel include:
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), a water park (surcharge) and a vending machine
  • Outdoor furniture, coworking spaces and tour/ticket information
Room features
All guest rooms at Mayan Water Hotel feature perks, such as first-run films and laptop-friendly workspaces, in addition to amenities, such as free WiFi and air conditioning.
More conveniences in all rooms include:
  • Rainfall showers and hairdryers
  • 43-inch Smart TVs with Netflix, streaming services and premium channels
  • Decks/patios, wardrobes/cupboards and first-run films

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 9:30 AM to noon for a fee: MXN 120 to 250 for adults and MXN 120 to 250 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Hosted evening meal available daily for a fee of MXN 200
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Hot tub
  • Water park
  • Water skiing
  • Water sports equipment

Family friendly

  • Arcade/game room
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • Limited-hour front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Garden
  • On a lake
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Tile flooring in room
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 43-inch smart TV with premium digital channels
  • First-run films
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Laptop workspace
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 9:30 PM
Guests will receive an email within 7 days before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of MXN 600, per pet, per night, plus a deposit of MXN 2500 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 17 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 120 to 250 for adults and MXN 120 to 250 for children
  • Pet deposit: MXN 2500 per stay
  • Pet fee: MXN 600 per pet, per night
  • Service animals are exempt from fees
  • Hosted evening meal: MXN 200

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts

Property is also known as

Grand Mayan Water
Mayan Water Hotel Hotel
Mayan Water Hotel Playa del Carmen
Mayan Water Hotel Hotel Playa del Carmen

Frequently asked questions

Is Mayan Water Hotel pet-friendly?

Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 17 kg per pet. There's a deposit of MXN 2500 per stay and a fee of MXN 600 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Mayan Water Hotel?

Self-parking is free at this property.

What time is check-in at Mayan Water Hotel?

Check-in start time: 3:00 PM; check-in end time: 9:30 PM. After-hours check-in is not available.

What time is check-out at Mayan Water Hotel?

Checkout is at noon.

Where is Mayan Water Hotel located?

Situated near the airport, this hotel is 5.6 mi (9 km) from Tres Rios Ecopark, and within 12 mi (20 km) of Gran Coyote Golf and Mamitas Beach. Quinta Avenida and Playa del Carmen Main Beach are also within 12 mi (20 km).

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Reviews

Mayan Water Hotel Reviews

8.4

Very good

9.0

Cleanliness

8.0

Amenities

8.6

Staff & service

8.4

Eco-friendliness

8.8

Property conditions & facilities
Rating 10 - Excellent. 47 out of 83 reviews
Rating 8 - Good. 20 out of 83 reviews
Rating 6 - Okay. 6 out of 83 reviews
Rating 4 - Poor. 3 out of 83 reviews
Rating 2 - Terrible. 7 out of 83 reviews

Reviews

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un excelente lugar, es muy tranquilo el servicio es muy bueno, la comida esta muy buena y está cerca de Playa del Carmen.
Stayed 1 night in May 2025

10/10 Excellent

Ibis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice 👍
Stayed 3 nights in Jun 2025

10/10 Excellent

ALBA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in May 2025

10/10 Excellent

KARLA PAULETTE

Liked: Cleanliness, amenities, property conditions & facilities
De verdad que bonito lugar, desde que llegamos la atención fue muy buena, la gente muy servicial y amable, las instalaciones están muy padres, todo muy limpio, la verdad la pasamos muy bien, pidan el burrito esta delicioso y si tienen suerte hay un changuito que anda por ahí libre
Stayed 1 night in May 2025

8/10 Good

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención con el personal
Stayed 1 night in Feb 2025

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Propre et tranquille personnel acceuillant
Stayed 26 nights in Jan 2025

10/10 Excellent

Pawel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best cable wakeboarding place in Mexico. Very quiet place in the jungle with planty of wild animals like monkeys, birds ( we met even family of Tucans ! ) Beautiful place.
Stayed 1 night in Jan 2025

10/10 Excellent

Giovani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and relaxing.
Stayed 4 nights in Dec 2024

8/10 Good

ibis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing… but that’s a wakeboard place so you could improve the conditions for wakeboarding. The equipment is horrible, horrible it’s not even usable, you should buy new equipment and open the beginner side… thank you
Stayed 8 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Value option!

A great budget option for a traveler who doesn't need a lot of amenities. Quiet, tranquil, and clean.
Stayed 5 nights in Dec 2024

10/10 Excellent

elias

Liked: Staff & service, amenities, property conditions & facilities
Nice place to relax Very quiet

10/10 Excellent

fidel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi estancia en Mayan Water Complex fue inmejorable. Desde el primer momento, la atención del personal fue cálida, profesional y siempre dispuesta a ayudar en todo lo necesario. Se nota el amor y la dedicación con la que cuidan cada rincón del lugar: todo está impecable, bien organizado y rodeado de una naturaleza que te invita a relajarte. Es un espacio pensado para disfrutar y sentirse en paz, ya sea que vengas a practicar wakeboard o simplemente a desconectarte. ¡Una experiencia que definitivamente quiero repetir!
Stayed 1 night in May 2025

8/10 Good

Pui Kim

Liked: Cleanliness, staff & service
The staff were very polite and sweet. Things required in the rooms: - better shower head - hook for face and hand towel by the sink
Stayed 5 nights in Feb 2025

2/10 Terrible

Antoniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible no vayan nunca

Horrible experiencia. Deberian cerrar este hotel
Stayed 1 night in May 2025

10/10 Excellent

JUAN CARLOS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente opción cerca del Circo de Solei
Stayed 1 night in Jul 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mayan Water is a unique boutique property just outside of PDC. They offer wakeboarding at the cable park that is also entertaining to watch. The staff was super helpful and kind.
Stayed 3 nights in Oct 2024

6/10 Okay

Somayaji

Liked: Amenities
Wonderful stay if you want peace and quiet. For the rest ( fun, joy, food, play) look elsewhere
Stayed 4 nights in Dec 2023

6/10 Okay

Cuauhtemoc

Disliked: Staff & service, amenities
Lo único fue el personal de limpieza de ahí en fuera la atención fue mala sobre todo la de recepción mal encargada
Stayed 1 night in Jan 2025

2/10 Terrible

Antoniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estafa

No pude llegar. Intente ponerme en contacto con el hotel pero jamas lo logre
Stayed 3 nights in Apr 2025

10/10 Excellent

Emilio

All is good
Stayed 1 night in Feb 2024

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly clean and new. Staff were very welcoming and helpful. Perfect location to watch the JOYA Cirque show. Amazing value for money
Stayed 1 night in Nov 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot with some cool water boarding activities. Room was great. They need to open the restaurant. That was the only draw back.
Stayed 1 night in Mar 2024

8/10 Good

Haralambos

Liked: Cleanliness, staff & service
No one speaks english. Only disappointment in my stay. Otherwise very nice place.
Stayed 3 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Todo estuvo muy bien a excepción de la señora del servicio de limpieza que se ponia afuera de mi puerta a hablar por telefono y gritaba y me desperto varias veces
Stayed 4 nights in Feb 2025

6/10 Okay

Sherrie

Liked: Cleanliness, property conditions & facilities, room comfort
We found the place very clean but lacking services.
Stayed 1 night in Feb 2024