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Hotel Hacienda Del Caribe

3.0 star property
Central hotel connected to a shopping centre in Playa del Carmen with an outdoor pool

Choose dates to view prices

Photo gallery for Hotel Hacienda Del Caribe

Superior King | Terrace/patio
Lobby sitting area
Courtyard
Interior
Exterior
Hotel Hacienda Del Caribe offers a peaceful retreat in Playa del Carmen with a poolside bar, garden, and sunny terrace. Borrow bikes to explore nearby Quinta Avenida. Known for helpful staff and prime location, it puts visitors right where they want to be.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Room options

Check availability for these dates

Tonight

Sept 27 - Sept 28
Check availability for tonight Sept 27 - Sept 28

Tomorrow

Sept 28 - Sept 29
Check availability for tomorrow Sept 28 - Sept 29
Available filters for rooms
Showing 6 of 6 rooms

View all photos for Room selected at Check-in

Down duvets, in-room safe, laptop workspace, blackout curtains

Room selected at Check-in

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Plasma TV
Blackout curtains
Down duvet
Ceiling fan
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 4
  • 1 Queen Bed OR 2 Queen Beds

View all photos for Double Queen

Double Queen | Down duvets, in-room safe, laptop workspace, blackout curtains

Double Queen

7.8 out of 10
Good
(8 reviews)

Highlights

Air conditioning
Plasma TV
Blackout curtains
Down duvet
Ceiling fan
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King

Superior King | Terrace/patio

Superior King

8.2 out of 10
Very good
(20 reviews)

Highlights

Balcony
Air conditioning
Plasma TV
Blackout curtains
Down duvet
Ceiling fan
Private bathroom
Hairdryer
  • 5 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Superior

Down duvets, in-room safe, laptop workspace, blackout curtains

Room Superior

  • 25 sq m
  • Sleeps 2

View all photos for Double Room Superior

Down duvets, in-room safe, laptop workspace, blackout curtains

Double Room Superior

  • 30 sq m
  • Sleeps 4

View all photos for Quadruple Suite Junior

Down duvets, in-room safe, laptop workspace, blackout curtains

Quadruple Suite Junior

  • 43 sq m
  • Sleeps 4

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About the area

Map
Calle 2 entre Avenidas 5a y 10a, Colonia Centro, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Playa del Carmen Main Beach - 2 min walk - 0.2 km
  • Playa del Carmen Maritime Terminal - 5 min walk - 0.5 km
  • Playacar Beach - 5 min walk - 0.5 km
  • Mamitas Beach - 13 min walk - 1.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 51 min drive

Restaurants

  • ‪Carboncitos - ‬2 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Karen's - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬1 min walk
  • ‪Pollos El Pechugon - ‬2 min walk

About this property

Hotel Hacienda Del Caribe

Hotel near Quinta Avenida
Located close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, Hotel Hacienda Del Caribe provides a terrace, a garden and a bar. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a restaurant.
Other perks include:
  • An outdoor pool
  • Airport pick-up service (surcharge), express check-out and concierge services
  • Luggage storage, tour/ticket information and a 24-hour front desk
  • A front desk safe and smoke-free property
  • Guest reviews speak highly of the helpful staff and location
Room features
All guest rooms at Hotel Hacienda Del Caribe include thoughtful touches, such as laptop-friendly workspaces and air conditioning, in addition to amenities, such as safes.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • Plasma TVs with cable channels
  • Coffee/tea makers, ceiling fans and daily housekeeping

Similar properties

Outdoor pool

Hacienda Real del Caribe

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
8.2 out of 10, Very good, 1,006 reviews
Hacienda Real del Caribe

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: USD 20
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 7 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 80 per room
  • Airport shuttle fee per child: USD 25 (from 1 to 8 years old)
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Pool access available from 8:00 AM to 9:00 PM
No pets and no service animals are allowed at this property
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Property is also known as

Hacienda Caribe
Hacienda Caribe Playa del Carmen
Hotel Hacienda Caribe
Hotel Hacienda Caribe Playa del Carmen
Hacienda Del Caribe Hotel
Hacienda Del Caribe Playa Carmen
Hotel Hacienda Del Caribe Riviera Maya/Playa Del Carmen, Mexico
Hacienda Del Caribe Del Carmen
Hotel Hacienda Del Caribe Hotel
Hotel Hacienda Del Caribe Playa del Carmen
Hotel Hacienda Del Caribe Hotel Playa del Carmen

Frequently asked questions

Does Hotel Hacienda Del Caribe have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 9:00 PM.

Is Hotel Hacienda Del Caribe pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Hacienda Del Caribe?

This property doesn't offer parking.

What time is check-in at Hotel Hacienda Del Caribe?

Check-in start time: 4:00 PM; check-in end time: 10:00 PM. Early check-in is available for a fee of USD 20 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Hacienda Del Caribe?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Hotel Hacienda Del Caribe provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of USD 80 per room applies.

Where is Hotel Hacienda Del Caribe located?

Located in Downtown Playa del Carmen, this hotel is steps away from Quinta Avenida and Playa del Carmen Main Beach. Playacar Beach and Playa del Carmen Maritime Terminal are also within 5 minutes.

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Reviews

Hotel Hacienda Del Caribe Reviews

8.0

Very good

8.2

Cleanliness

9.0

Location

8.2

Staff & service

8.0

Eco-friendliness

7.8

Property conditions & facilities
Rating 10 - Excellent. 362 out of 935 reviews
Rating 8 - Good. 337 out of 935 reviews
Rating 6 - Okay. 118 out of 935 reviews
Rating 4 - Poor. 66 out of 935 reviews
Rating 2 - Terrible. 52 out of 935 reviews

Reviews

8/10 Good

ernest

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay, felt safe close and convenient to everything! Would definitely stay there again.
Stayed 2 nights in Aug 2025

8/10 Good

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper cómodo
Stayed 1 night in Sep 2025

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, it was a great stay the hotel is really nice and straight to the point it’s not l
Stayed 1 night in Aug 2025

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
esta bien ubicado
Stayed 2 nights in Aug 2025

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay, friendly staff, good location in tourist area!
Stayed 3 nights in Apr 2025

10/10 Excellent

Edgar Arturo

Liked: Cleanliness, amenities, property conditions & facilities
Gracias somos clientes frecuentes ha este hotel y es muy recomendable para personas que su estancia es para descanso
Stayed 3 nights in Jun 2025

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Me encantó muchas gracias
Stayed 1 night in Aug 2025

10/10 Excellent

Hiram

Liked: Cleanliness, amenities, property conditions & facilities
Es un hotel seguro y tranquilo su personal muy amable. Cercanía a las playas, tiendas y restaurant!!! Todo muy bien!!!
Stayed 4 nights in Jul 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great area and hotel. Wifi is intermittent
Stayed 2 nights in Jul 2025

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that I have a resort option that caters to divers. I spend mm9nimal time on property or in my room, so dont need the frills of some fancy resort.
Stayed 1 night in Aug 2025

8/10 Good

Jaxon

Liked: Cleanliness, property conditions & facilities
Very well located near the 5ta avenida
Stayed 6 nights in Jun 2025

10/10 Excellent

GRISEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a fabulous time; great place to stay and would not hesitate to use again
Stayed 1 night in Mar 2025

2/10 Terrible

Cesar

Disliked: Amenities
Me cancelaron antes de llegar hacer check in
Stayed 1 night in Jul 2025

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, anfitriones amables, habitaciones amplias y bien equipadas. Es mi tercera vez en éste hotel y lo sigo prefiriendo para estancias futuras.
Stayed 1 night in May 2025

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hambiente
Stayed 2 nights in Apr 2025

10/10 Excellent

EDER IVAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es la segunda vez que me hospedo aquí y totalmente recomendable, muy buena ubicación y comodidad.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Quinta Avenida(5th Avenue) of Playa del Carmen, this hotel is a very good place to stay. 100% recommended.
Stayed 2 nights in Jun 2025

10/10 Excellent

Yuko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ADOバスターミナルの近くで便利。ビーチも近くサンライズを見に行ける。スタッフも親切で快適に過ごせました。
Stayed 3 nights in Apr 2025

10/10 Excellent

LAURA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelencia muy cerca de todo, volveria a hospedarme cuando regrese.
Stayed 2 nights in May 2024

4/10 Poor

Brenda

Disliked: Staff & service, amenities, property conditions & facilities
Location was excellent
Stayed 2 nights in Jan 2025

8/10 Good

Juan Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio
Stayed 6 nights in May 2025

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value

Excellent location, great value for the money.
Stayed 1 night in Jan 2025

4/10 Poor

Juan Manuel

Disliked: Amenities
El hotel estaba sobrevendido y nos tuvieron que acomodar en otro.
Stayed 1 night in Jul 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, muy limpio y seguro.
Stayed 2 nights in Feb 2025

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación, cerca de todo, buen trato y buenas instalaciones
Stayed 4 nights in Feb 2025