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Hotel Riu Lupita - All Inclusive

3.5 star property
An all-inclusive retreat where beautiful scenery meets adventure, offering everything from kayaking to snorkeling alongside delicious meals to rejuvenate the spirit

Choose dates to view prices

Hotel Riu Lupita offers an all-inclusive stay with poolside lounging, windsurfing, volleyball, and biking. Enjoy four restaurants with free breakfast buffets and relax at Renova Spa. Free in-room WiFi and multilingual staff help you explore Playacar Golf Club.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Double Room Standard

Minibar, in-room safe, blackout curtains, free WiFi

Double Room Standard

  • 26 sq m
  • Sleeps 4

View all photos for Family Room (U)

Minibar, in-room safe, blackout curtains, free WiFi

Family Room (U)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Private bathroom
Shower/bath combination
  • 26 sq m
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Double Room (M)

Minibar, in-room safe, blackout curtains, free WiFi

Double Room (M)

8.0 out of 10
Very good
(21 reviews)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Private bathroom
Shower/bath combination
  • 26 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room (E)

Minibar, in-room safe, blackout curtains, free WiFi

Double Room (E)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Private bathroom
Shower/bath combination
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (L)

Minibar, in-room safe, blackout curtains, free WiFi

Double Room (L)

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Private bathroom
Shower/bath combination
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (M)

Minibar, in-room safe, blackout curtains, free WiFi

Family Room (M)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Private bathroom
Shower/bath combination
  • 26 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Double Room (B2C-US)

Minibar, in-room safe, blackout curtains, free WiFi

Double Room (B2C-US)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Private bathroom
Shower/bath combination
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (B2C-US)

Minibar, in-room safe, blackout curtains, free WiFi

Family Room (B2C-US)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Private bathroom
Shower/bath combination
  • 26 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (B2C-CA)

Minibar, in-room safe, blackout curtains, free WiFi

Double Room (B2C-CA)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Eco-friendly toiletries
Private bathroom
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (B2C-CA)

Minibar, in-room safe, blackout curtains, free WiFi

Family Room (B2C-CA)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Private bathroom
Shower/bath combination
  • 26 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (C)

Minibar, in-room safe, blackout curtains, free WiFi

Double Room (C)

8.8 out of 10
Excellent
(9 reviews)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Eco-friendly toiletries
Private bathroom
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (C)

Minibar, in-room safe, blackout curtains, free WiFi

Family Room (C)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Private bathroom
Shower/bath combination
  • 26 sq m
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Family Room (L)

Minibar, in-room safe, blackout curtains, free WiFi

Family Room (L)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Private bathroom
Shower/bath combination
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (E)

Minibar, in-room safe, blackout curtains, free WiFi

Family Room (E)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 1 King Bed

View all photos for Double Room (U)

Minibar, in-room safe, blackout curtains, free WiFi

Double Room (U)

8.0 out of 10
Very good
(38 reviews)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Private bathroom
Shower/bath combination
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room Standard

Minibar, in-room safe, blackout curtains, free WiFi

Double Room Standard

  • 26 sq m
  • Sleeps 4

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About the area

Located near the beach, Hotel Riu Lupita - All Inclusive is in Playacar, a neighbourhood in Playa del Carmen. Xplor Theme Park and Playa del Carmen Maritime Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Playacar Beach. Travelling with kids? Consider Xcaret Eco Theme Park and Xaman Ha Aviary. Looking to get your feet wet? Waterskiing and sailing adventures can be found near the property. Visit our Playa del Carmen travel guide
Map
Lote Hotelero 1, Manzana 20, Condominios Playacar, Playa del Carmen, QROO, 77710

What's nearby

  • One of the must beautiful beaches in the world!!! Stunning! #mexico #caribe #beach #sun #palms #waterlust
    Playacar Beach
    11 min walk - 1.0 km
  • Playacar Golf Club
    5 min walk - 0.4 km
  • Mayan Ruins of Playacar
    11 min walk - 1.0 km
  • Piste Cyclable sur Paseo Xaman-Ha
    11 min walk - 1.0 km
  • Xaman Ha Aviary
    19 min walk - 1.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    50 min drive

Restaurants

  • rosa roja
    6 min drive
  • Turquesa
    7 min drive
  • Don Rafael
    6 min drive
  • La Barra Artesanal
    7 min drive
  • Occidental Allegro
    7 min drive

About this property

Hotel Riu Lupita - All Inclusive

All-inclusive family-friendly property near Quinta Avenida
Close to Playacar Beach, Hotel Riu Lupita - All Inclusive provides a free breakfast buffet, a nightclub and a poolside bar. Adventurous travellers may like the fitness classes, volleyball and cycling at this property. Treat yourself to a massage, a body scrub or a manicure/pedicure at Renova Spa, the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner and Mexican cuisine. Enjoy the gym, as well as activities, such as basketball, snorkelling and windsurfing. In addition to a corner/local shop and shopping on-site, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • 3 outdoor pools and a children's pool, along with sunloungers and pool umbrellas
  • Free self-parking
  • Limo/town car service, tennis courts and a bike on-site
  • Babysitting (surcharge), a TV in reception and a gift shop
  • Guest reviews give top marks for the helpful staff
Room features
All 300 rooms boast comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes.
More conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and shower/bath combinations
  • Flat-screen TVs with satellite channels
  • Balconies, ceiling fans and daily housekeeping

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling
Windsurfing

Land activities

Tennis
Volleyball

Lessons/classes/games

Aerobics

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Ecostars – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Limo/town car service
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Adelita
  • Cozumel
  • Dante
  • Maria Bonita
  • Tequila

Things to do

  • 3 outdoor pools
  • Basketball
  • Bicycle storage
  • Bicycles
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Playground
  • Shopping
  • Snorkelling
  • Tennis
  • TV in common areas
  • Volleyball
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 23 buildings
  • 3 floors
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Lupita Riu
Riu Lupita
Riu Lupita All Inclusive
Riu Lupita All Inclusive Playa del Carmen
Riu Lupita Playa del Carmen
Hotel Riu Lupita Riviera Maya/Playa Del Carmen, Mexico
Riu Lupita Mayan Riviera
Riu Lupita Mexico
Riu Lupita Resort
Riu Lupita All Inclusive All-inclusive property Playa del Carmen
Riu Lupita All Inclusive All-inclusive property
Riu Lupita Inclusive inclusiv
Riu Lupita All Inclusive
Riu Lupita Inclusive Inclusive
Hotel Riu Lupita - All Inclusive Playa del Carmen
Hotel Riu Lupita - All Inclusive All-inclusive property

Frequently asked questions

Does Hotel Riu Lupita - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Hotel Riu Lupita - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Riu Lupita - All Inclusive?

Self-parking is free at this property.

What time is check-in at Hotel Riu Lupita - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Riu Lupita - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Hotel Riu Lupita - All Inclusive?

Yes, the property is all-inclusive. Food and drinks are included (with some restrictions), and activities include windsurfing, snorkelling, kayaking and more.

Where is Hotel Riu Lupita - All Inclusive located?

This family-friendly Playa del Carmen property is located near the beach, within 1 mi (2 km) of Playacar Golf Club, Centro Maya Shopping Center and Mahi Golf Course. Playa del Carmen Main Beach and Quinta Avenida are also within 2 miles (3 km).

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Reviews

Hotel Riu Lupita - All Inclusive Reviews

7.8

Good

8.6

Cleanliness

8.0

Location

8.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 314 out of 793 reviews
Rating 8 - Good. 237 out of 793 reviews
Rating 6 - Okay. 146 out of 793 reviews
Rating 4 - Poor. 37 out of 793 reviews
Rating 2 - Terrible. 59 out of 793 reviews

Reviews

10/10 Excellent

Maggie

Liked: Cleanliness, amenities, property conditions & facilities
Staff was excellent. Food was delicious.
Stayed 8 nights in Dec 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean staff was great
Stayed 3 nights in Jan 2026

10/10 Excellent

Sharron

We didn't stay at Lupita. When we arrived they offered us an upgrade to stay at Riu Tequila. We spent our vacation at Riu Tequila and it was the BEST. Thank you again Riu Lupita for the upgrade.
Stayed 7 nights in Jan 2026

8/10 Good

SHERRY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay the staff was super friendly. Although, the property bed was more on the firm stiff side and the shower temperature was set on cool vs hot. The bathroom sink got more hotter than the shower which I found odd. However, wouldn’t mind going back as everything was organized down to the beach transportation.
Stayed 4 nights in Oct 2025

10/10 Excellent

Quintasha

Liked: Cleanliness, staff & service, property conditions & facilities
I really had a good time and this was my first international trip and it was wonderful. The staff was helpful and nice. 10/10
Stayed 3 nights in Sep 2025

10/10 Excellent

Kevin Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the service we had at the front desk to our maid and the guy that filled up our room fridge with beer water pop. The staff was really friendly and helpful. Thanks again Riu Lupita as this was the second time we’ve stayed there. O yes and do go have à la cart Steakhouse. At the beach it’s GREAT
Stayed 7 nights in Sep 2025

4/10 Poor

CJ

Disliked: Amenities, property conditions & facilities
Most of the staff were very nice. There were a few bartenders who mocked me for my Spanish speaking efforts. The beds were rock hard, like sleeping on the floor. The food options between breakfast and dinner were VERY limited. The wildlife on property was a nuisance—an infestation if you will. There is a shuttle to the beach, that runs every 30 minutes, so that was nice.
Stayed 7 nights in Oct 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, friendly staff, good food .
Stayed 5 nights in May 2024

10/10 Excellent

mya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff.
Stayed 1 night in Apr 2025

6/10 Okay

Alvaro

Disliked: Amenities
Its an ok hotel, solid 3 stars but definitely not a 5 star hotel, beach access sucks, you have to the a bus there, drinks were terrible, staff was nice
Stayed 2 nights in Jul 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, staff was excellent. Could have had a bit more entertainment but overall great stay and would use Riu again!
Stayed 4 nights in Apr 2025

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
We had an all around good trip. We really enjoyed the beach club and how safe our items were when we left them on our chairs.
Stayed 7 nights in Feb 2025

10/10 Excellent

Courtney Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great drinks, good enterimant
Stayed 3 nights in Feb 2024

6/10 Okay

Sharnita

Liked: Staff & service
I recently stayed at this hotel resort and had a mixed experience. On the plus side, the service was amazing from start to finish. We received a welcome drink, and the guest services team was super helpful. However, the food was just okay - nothing spectacular. One thing to note is that the resort isn't directly on the beach, and you'll need to catch a shuttle that runs on a limited schedule. The pool was nice, but the hours were restricted, and I wished it was open 24/7 with swim-at-your-own-risk signs. The rooms were clean but basic, and the beds were extremely hard - almost rock-hard. The bathrooms were decent, but nothing to write home about. Overall, the pros outweighed the cons for us, but I’d recommend being aware of these details before booking. I met some great people while traveling here. I would book again if needed to make a last minute trip.
Stayed 4 nights in Sep 2025

10/10 Excellent

BRUNO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ALL INCLUSIVE PROPOSAL PERFECT HOTEL AND ARE VERY GOOD BEACH VERY GOOD
Stayed 3 nights in Aug 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 7 nights in Jan 2024

6/10 Okay

Brenda s

Liked: Cleanliness, property conditions & facilities
Small resort. Very nice main pool
Stayed 7 nights in Feb 2024

10/10 Excellent

Claus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have a lovely stay at RIU Lupita the food and drinks are delicious the best you can get, the beach club is so nice and the beach with palms is the best you can get so perfect the staff at this hotel are outstanding 1000 point from us
Stayed 5 nights in Jan 2024

6/10 Okay

Shannon

Liked: Staff & service
Disliked: Property conditions & facilities
the food was amazing I liked the relaxed atmosphere I like that the rules were not over the top restrictive and and the staff were great especially the entertainment staff and main bartenders. The silent disco was so fun so was the foam party. The night club/disco only played Spanish music shower tiles were really nice in my room and the ac was good my bed was comfortable and the drinks were good.
Stayed 4 nights in Feb 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though it isn't a water front property, it is an excellent budget option, food and drinks are excellent - RIU standard across all properties, staff is super friendly and hard working. This is our second stay there and we'll come back.
Stayed 7 nights in Sep 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellent time. The facilities were very clean, the staff was very nice and helpful and anything I needed was either accessible or the resort would have it accessible for me.
Stayed 4 nights in Oct 2023

10/10 Excellent

TiAnn

Liked: Cleanliness, staff & service, amenities
I think the property needs some updating especially the lobby. I wish there was room service to get food after 10. The staff was very nice and attentive. The food was great. I loved the white party and that it was a family friendly event. The beach area was very nice
Stayed 4 nights in Aug 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was good , clean and good food. Rooms a bit dated and dark. Outside in certain areas (accommodation area) needs refreshed. I usually stay at Riu hotels and this one was slightly outdated in areas. All in all for budget great place.
Stayed 6 nights in May 2024

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great quality hotel

I highly recommend this hotel. Very nice staff at the reception. Clean rooms, bathrooms renovated and clean. The hotel is located in a guarded district, among a beautiful garden and golf courses nearby. The company of coatis and capybaras included in the price :) It was wonderful to see these animals so close. Delicious food in the restaurant, a very large variety of dishes for both breakfast and dinner. The drinks at the bar were not to our liking, but the bartender had no problem making us what we asked for. Access to the beach by hotel bus takes about 15 minutes. and the beach is like a fairy tale :) soft white sand, gently shelving beach, no stones, beautiful and safe.
Stayed 3 nights in Apr 2024

8/10 Good

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Food - was excellent, Staff - Very helpful and understanding Entertainment - Was done before it got too late Room Attendants - Most were very good and went the extra mile for the guests. The Shop Clerk inside the hotel was very helpful. Cons - There were two pools - One was kept great and the other quiet pool had leaves and particulars in the water. There was no direct access to the peach and you have to take a bus to get to it. That was a bummer. Some of the Front Desk Clerks were not too sure as to what to do in certain situations. They were not proactive. The toilet bowl had a crack in it. One of the two cups left in my room to make coffee was chipped. Under the bed was not properly cleaned prior to our arrival. Some of the guests were not on their best behavior around other guests. Police Presence was required on one of the evenings we were there.
Stayed 8 nights in May 2025