Search Hotels Near Playa Ultimo Trolley, San Juan

"Stay was fine with the exception of being caught offguard by maintenance randomly changing the battery to my door lock without announcing themselves. It’s startling to hear someone at your door & peek out to see them knelt down messing with the lock to your room—a simple knock to inform me would have helped. I even called downstairs to verify to be sure. Front desk was polite and accommodating. Room was fairly clean but finding stray hairs throughout room & bath was off putting. Though property is in walking distance of the beach, the pool could be upgraded and made much larger. "

"The hotel was great I just wish we stayed closer to old San Juan although it was still just a short uber ride."

"The beach was wonderful and we had a great view "

"The property was amazing I loved the palm trees and all the seating they had around . They had a nice bar / restaurant they made the best mojitos. They also had a gym the room I had was kind of small for two people though use to bump my arm against the tv and the bed was small for two . They had towels to go to the beach you had to go across the bridge and go on the other side they are chairs there and umbrellas. They also had a very good bakery next door which I loved . The staff was so friendly I really loved that I will be back ."

"Beautiful and nostalgic location. Very Frank Sinatra like. Established in 1958 and parts of the room were in need of repair and showed it. No water in San Juan impacted the pool. Pool staff was great; however, towels and chair covers were stained.Not what I expected from this hotel. Staff was notvthe friendliest in many cases, especially when checking in, felt like we were bothering when asking for service. This seemed to be the case throughput the libby and bars. Ckeaning crew and the tewm was the total opposite. Very attentive and welcoming. Very hit and miss. On the positive sid3, I strongly recommend the Meat Market restaurant, felt like all the good servers were in this location. The pizzeria was also great. Make your own decision, but felt the hotel has lots of potential for growth and needs to work together to provide a better experience for traveler's. Tourism is critical for this economy, surprised to see the poor customer servuce at times. Expected better for the premium paid. Will consider other locations to compare next time."

"I'll start with positives: room was cleaned every day. Food at the restaurants was good. The cleanliness of the pool and surrounding area was definitely a big issue. We got to the hotel and Thursday night and Friday pool was very clean but after that it wasn't touched. By Monday you had plastic cups sunk at the bottom of the pool, lots of sand, napkins floating etc. I brought it up on Saturday to the staff with the hopes that they would clean it but we left the property without anyone touching it."

" The staff were amazing, the decor and intimate setting were just what we were looking for! We stayed while pool side bar was under construction so we will be staying again to check out the new bar! The location was great for the beach (small walk) and restaurants were right in walking distance."

"The location is great — situated in a quiet and safe neighborhood, and the guest house itself is very secure, so I felt completely at ease. It’s within walking distance to the beach and many restaurants, and not far from popular areas and bars, making it a great spot for exploring and relaxing. The host provided thoughtful amenities like tanning oils, beach towels, and dishes, which made my stay even more convenient. There was a small issue with the AC stopping working, but it was resolved quickly—within 45 minutes—and I was moved to a new unit where the AC worked perfectly. The communication from the host was excellent, and the contactless check-in process was super easy, making everything smooth and hassle-free. Overall, a wonderful stay!"

"Ernesto at check was beyond helpful. Cleared up a mixup with our reservation in no time. The entire resort is fantastic! The adult pool needs to be refurbished a bit, but was very serene for relaxing. Overall an excellent stay!"